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The Human Algorithm: Redefining the Value of Data - Brian Solis

The Human Algorithm: Redefining the Value of Data - Brian Solis | Designing design thinking driven operations | Scoop.it
The onslaught of real-time social, local, mobile (SoLoMo) technology is nothing short of overwhelming. Besides the gadgets, apps, social networks and appliances that continue to emerge, the pace of innovation is only outdone by the volumes of data that each produce
Via Bonnie Hohhof, Pedro Barbosa
Fred Zimny's insight:

I am not sure about local. But the effects of SoMo are indeed overwhelmng

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Bonnie Hohhof's curator insight, December 13, 2012 2:15 PM

listed as a disruptive trend

Pedro Barbosa's curator insight, December 14, 2012 3:57 AM

SoLOMO and INfluence are clearly some of the trends for 2013 - 2015.

Augmented Reality and Gamification did start already.

 

Attention to Syndicated Commerce. 

 

Pedro Barbosa - www.pbarbosa.com | www.harvardtrends.com

Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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A dissertation on customer relationship management and importance of …

A dissertation on customer relationship management and importance of relationship marketing in the banking sector
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Today’s designers are solving business problems - O'Reilly Radar

Today’s designers are solving business problems - O'Reilly Radar | Designing design thinking driven operations | Scoop.it
It’s no secret that design is playing a more prominent role within many organizations. Designers are becoming fundamentally linked to the development and success of products and services...
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7 Trends to Watch to Stay Ahead of the Digital Era Curve

7 Trends to Watch to Stay Ahead of the Digital Era Curve | Designing design thinking driven operations | Scoop.it
This is the time of year when you start seeing a mad dash of articles looking back on the trends of 2014 and what to expect in 2015.
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Service is Not a Secret: 8 Steps to a Customer Service Revolution

Service is Not a Secret: 8 Steps to a Customer Service Revolution | Designing design thinking driven operations | Scoop.it
Customer service training initiatives have proven vital, but only if they are focused on results and their objectives are clearly mapped to goals
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kelvinsmim's curator insight, Today, 12:36 AM
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kelvinsmim's curator insight, Today, 12:36 AM
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Designing our Customers Experience

We’ve been riding on a wave of consumerism since the best part of last century, product of the industrial and services revolutions, the amount of products and services outpaced even the most wild thinkers.

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Mobile 2015: 4 Trends to Watch

Mobile 2015: 4 Trends to Watch | Designing design thinking driven operations | Scoop.it
The mobile space continues to see growth and innovation as 2014 winds to a close. What can marketers expect to see in 2015?
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Mobility, Self Service and Knowledge Management: A Modern Approach to End-User Productivity

Mobility, Self-service and Knowledge Management can increase productivity and satisfaction across Service Management business and power users, as well as decision makers.

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Quips: Digital Transformation - Defining The Fundamental Elements For Digital CXOs - A Software Insider's Point of View

Quips: Digital Transformation - Defining The Fundamental Elements For Digital CXOs - A Software Insider's Point of View | Designing design thinking driven operations | Scoop.it
Before The Hype Hits A Crescendo, Let’s Lock Down The Basic Elements of Digital Transformation The stage is set for Digital Transformation to be one of the hottest trends for 2015.  Market leaders and early adopters have already embraced the movement. ...
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Map Your Customer Journey [template]

Map Your Customer Journey [template] | Designing design thinking driven operations | Scoop.it
Preact helps companies reduce churn and communicate with their customers more effectively by providing detailed user activity history within their existing support tools.
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The New Reality Changing Organizations

The New Reality Changing Organizations | Designing design thinking driven operations | Scoop.it
When you listen to Ted Coiné and Mark Babbitt talk about the Social Age, you begin to understand how influential it is. The Social Age is marked by a degree of transparency that if leveraged for good can help brands thrive in the marketplace.
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Digital Personalisation: Growing Revenue Faster with Digital Experiences That Convert

Presentation made by Frederik DeMets from Acquia at the DRI Marketing Automation event (http://marketing.automation.pt/) on October 30th 2014.

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Ernst & Young global commercial banking survey 2014

As part of EY’s ongoing commitment to providing banks with insight on different types of bank clients, we undertook a global survey to explore the changing r…
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Driving Marketing Results with Big Data - MIT Technology Review

Driving Marketing Results with Big Data - MIT Technology Review | Designing design thinking driven operations | Scoop.it
Driving Marketing Results with Big Data MIT Technology Review The promise of big data analytics is that marketers can analyze thousands of points of information about the digital activity of the purchaser—stripped of personally identifiable...

Via AnalyticsInnovations, Cambridge Marketing Colleges
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Eric Debray's curator insight, November 22, 10:52 AM

The promise of big data analytics is that marketers can analyze thousands of points of information about the digital activity of the purchaser

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Service innovation leadership playbook by Fred Zimny

Service innovation leadership playbook by Fred Zimny | Designing design thinking driven operations | Scoop.it
The service innovation leadership playbook provides you with the capability to understand and transform service developments.

Service has become the dominant paradigm of this new era.

The playbook includes papers, report and thesis's.

For any reflection, please contact the author at fjg.zimny@serve4impact.com
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Leverage Emotion to Design a Product They Can't Live Without

Leverage Emotion to Design a Product They Can't Live Without | Designing design thinking driven operations | Scoop.it
Every addicting product or service shares certain essential qualities. Here's author Nir Eyal's primer on why maximizing habit-forming triggers is so important.
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Innovation technologies in the startups - creativity in business model

Innovation technologies in the startups - creativity in business model | Designing design thinking driven operations | Scoop.it
In the past most startups occurred because a new technology had come along that would provide solution to a problem that could not be solved previously.
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Rescooped by Fred Zimny from Customer Experience Best Practices & Issues
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How to redesign your organisation around excellent customer experience

How to redesign your organisation around excellent customer experience | Designing design thinking driven operations | Scoop.it
Clive Grinyer, Customer Experience Director at Barclays, is a man with considerable design chops, with tenures at Samsung and Orange, the Design Council and Central St Martins.

Via beyondthearc
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How Smart, Connected Products Are Transforming Competition

How Smart, Connected Products Are Transforming Competition | Designing design thinking driven operations | Scoop.it
Information technology is revolutionizing products. Once composed solely of mechanical and electrical parts, products have become complex systems that combine hardware, sensors, data storage, microprocessors, software, and connectivity in myriad ways. These “smart, connected products”—made possible by vast improvements in processing power and device miniaturization and by the network benefits of ubiquitous wireless connectivity—have unleashed […]
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Understanding “New Power”

Understanding “New Power” | Designing design thinking driven operations | Scoop.it
The crowd is challenging traditional leadership. Here’s how to harness its energy.
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kelvinsmim's curator insight, November 21, 11:29 PM

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How Big Data Is Revolutionizing Design | WIRED

How Big Data Is Revolutionizing Design | WIRED | Designing design thinking driven operations | Scoop.it
Picture an architect laboring over a blueprint, or an auto designer working out the basics of next year’s model. Once upon a time, this mental image probably included a drafting table and a clay model, but not much else.  With some variation, those were creative tools that designers, architects and artists relied on to render…
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A-Z Culture Glossary of 2015: The Trends You Need to Know to be Relev…

Moving at the speed of culture and staying relevant is challenging for brands and people alike. We all want to be culturally in sync in 2015. However, with so many trend reports, lists, and predictions this time of year, it can be hard to separate the signals from the noise.

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CMO Spend 2015: Eye on the Buyer

CMO Spend 2015: Eye on the Buyer | Designing design thinking driven operations | Scoop.it
The focus on customers is blurring the line between traditio…l and #digitalMarketing. #GartnerMktg http://gtnr.it/1kPafzy
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MeasuringU : Usability, Customer Experience & Statistics

MeasuringU : Usability, Customer Experience & Statistics | Designing design thinking driven operations | Scoop.it
RT @MeasuringU: 5-Steps for Getting Started Measuring the Customer Experience (http://t.co/14rL678BuX) http://t.co/NbAkBAurrC
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Why Customer Experience Is Everyone’s Responsibility

Why Customer Experience Is Everyone’s Responsibility | Designing design thinking driven operations | Scoop.it
While areas like mobile, content and personalization are hot topics in marketing this year, the customer experience topped the list.A recent report by Adobe and Econsultancy found that 20% of client
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