Designing design ...
Follow
Find
293.2K views | +81 today
 
Rescooped by Fred Zimny from Harvard Trends
onto Designing design thinking driven operations
Scoop.it!

The Human Algorithm: Redefining the Value of Data - Brian Solis

The Human Algorithm: Redefining the Value of Data - Brian Solis | Designing design thinking driven operations | Scoop.it
The onslaught of real-time social, local, mobile (SoLoMo) technology is nothing short of overwhelming. Besides the gadgets, apps, social networks and appliances that continue to emerge, the pace of innovation is only outdone by the volumes of data that each produce
Via Bonnie Hohhof, Pedro Barbosa
Fred Zimny's insight:

I am not sure about local. But the effects of SoMo are indeed overwhelmng

more...
Bonnie Hohhof's curator insight, December 13, 2012 2:15 PM

listed as a disruptive trend

Pedro Barbosa's curator insight, December 14, 2012 3:57 AM

SoLOMO and INfluence are clearly some of the trends for 2013 - 2015.

Augmented Reality and Gamification did start already.

 

Attention to Syndicated Commerce. 

 

Pedro Barbosa - www.pbarbosa.com | www.harvardtrends.com

From around the web

Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

RSA Replay: City Growth Commission: Final Report Launch - YouTube

How can cities play a more significant role in our political economy, creating greater, more inclusive and sustainable growth in the UK? The final report of ...
more...
No comment yet.
Rescooped by Fred Zimny from Innovation Strategies
Scoop.it!

SAPVoice: Why You Shouldn't Have "Innovation" in Your Job Title

SAPVoice: Why You Shouldn't Have "Innovation" in Your Job Title | Designing design thinking driven operations | Scoop.it

A couple of years ago, I had the opportunity to setup a nimble team of super-talented folks to help our customers rethink and solve some of their biggest business challenges...


Via Ken Cooper
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

McKinsey Digital Labs Presents Canvas - YouTube

McKinsey Digital Labs builds applications that let you execute your strategy day-to-day and transform your insights into impact. Our Canvas tool helps you vi...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Customer Experience Management Defined

Customer Experience Management Defined | Designing design thinking driven operations | Scoop.it
I would like to provide my definition of customer experience management. Before I do, I would like to talk about my understanding of the field as I see it. Customer Loyalty is our Ultimate Criterio...
more...
No comment yet.
Rescooped by Fred Zimny from Customer Experience Best Practices & Issues
Scoop.it!

What is customer experience and how do you measure it? - Econsultancy (blog)

What is customer experience and how do you measure it? - Econsultancy (blog) | Designing design thinking driven operations | Scoop.it
Can you even measure it? Taken at face value, customer experience (CX) seems like a rather intangible term, one that you'd think could only be referred to anecdotally.

Via beyondthearc
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

KPMG survey finds disruptive technologies will rock 2017 – by Tim KayKPMG

KPMG survey finds disruptive technologies will rock 2017 – by Tim KayKPMG | Designing design thinking driven operations | Scoop.it
By 2017, 3D printing, Internet of Things (IoT) and biotech/healthcare IT will be having a huge impact on the way we work and live, according to recently published research from KPMG in the US (RC), and this is great news for tech start-ups.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Look Before You Leap Into the Big Data Revolution

Look Before You Leap Into the Big Data Revolution | Designing design thinking driven operations | Scoop.it
Like the proverbial elephant and five blind men, big data looks different depending on who's describing it: from holy grail for information in society, to dangerous step toward a world in which people are treated based on predictions of what they...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Service Design means business

Service Design means business | Designing design thinking driven operations | Scoop.it
Service design has proved to be a powerful tool beyond crafting experiences that make customers’ lives simpler and more enjoyable.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

UX Design Thinking for Transmedia

UX Design Thinking for Transmedia | Designing design thinking driven operations | Scoop.it
"You cannot create experience. You must undergo it." -Albert Camus Before launching into the topic of this article, it’s necessary to lay out very clear definitions of what exactly UX and Transmedi...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Change is the New Black: Business, Technology and Careers - Highlights from Gartner Symposium

Change is the New Black: Business, Technology and Careers - Highlights from Gartner Symposium | Designing design thinking driven operations | Scoop.it
Guest post by Sherry Ramm, ITSM Marketing Consultant   This week at the Gartner Symposium in Orlando, Florida has been exciting and thought-provoking.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Quote Of The Week: Start By Getting Something Down On Paper

Quote Of The Week: Start By Getting Something Down On Paper | Designing design thinking driven operations | Scoop.it
Feeling stuck, or scared to start? Here's a little push.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Digital Strategy Toolbox 2014

Pay With A Tweet Link - http://goo.gl/YC11KA Link to Crash Course in Digital Strategy course on Skillshare - http://skl.sh/1gN9yt8
more...
Oliver Durrer's curator insight, Today, 8:27 AM

An excellent Digital Strategy is a key ingredient for sustainable success today and increasingly important tomorrow. The beauty of the digital world is its low cost and global reach. There are some key elements to make sure you nail in your digital strategy to make it work for your business.

Scooped by Fred Zimny
Scoop.it!

Great Experience 2014 Interview - Niclas Andersson - Veryday - Service Design

Niclas Andersson is VP Marketing & Business Development for Veryday, one of the top-ranking service design consultancies in the world. Listen to this intervi...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Balancing Our Digital Diets | Judy Estrin | TEDxOrangeCoast - YouTube

Judy Estrin shares with us masterfully how we need to take care of ...

Fred Zimny's insight:

It was, is, and will always be balanced

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Engagement Marketing: Winning in the Digital Age - Robin Bordoli

Robin Bordoli, GM of Consumer Marketing for Marketo, discusses how the key to winning in this digital age is through engagement marketing and shares the amazin…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Gartner Says Advanced Analytics Is a Top Business Priority

Gartner Says Advanced Analytics Is a Top Business Priority | Designing design thinking driven operations | Scoop.it
Gartner, Inc. today said advanced analytics is a top business priority, fuelled by the need to make advanced analysis accessible to more users and broaden the insight into the business.
more...
No comment yet.
Rescooped by Fred Zimny from Innovation Strategies
Scoop.it!

The Right Way To Grow Your Business

The Right Way To Grow Your Business | Designing design thinking driven operations | Scoop.it
Success in business comes down to two things: The strength of your plan or strategy and your ability to execute it. Everything else is window dressing.

Via Ken Cooper
Fred Zimny's insight:

It is all about ambition and execution

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

yConsumer Perspectives On Healthcare Reform, One Year Later

Consumer Perspectives on Healthcare Reform, One Year Later Anjali Lai, Community Manager Kristopher Arcand, Community Manager October 24, 2014
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Marketing and MOOCs | Marketing

Marketing and MOOCs | Marketing | Designing design thinking driven operations | Scoop.it
"MOOC is a classic disruptive technology" - #Marketing and #MOOCs http://t.co/qRTYgIi97C
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Prepare For These Emerging eCommerce Trends

Prepare For These Emerging eCommerce Trends | Designing design thinking driven operations | Scoop.it
With the end of summer comes the holiday buying season – the busiest and most profitable  time of the year for eCommerce businesses. It’s important for companies across verticals to become a…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The State of Customer Experience (Infographic)

The State of Customer Experience (Infographic) | Designing design thinking driven operations | Scoop.it
Blog post at Customers That Stick : In honor of Customer Experience Day, Temkin Group released its “The State of Customer Experience” infographic. The report is drawn from [..]
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Five key trends that will define the future of customer service | Adrian Swinscoe

Five key trends that will define the future of customer service | Adrian Swinscoe | Designing design thinking driven operations | Scoop.it
Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com
more...
No comment yet.
Rescooped by Fred Zimny from All About LinkedIn
Scoop.it!

Your Skills Are Your Competitive Edge on LinkedIn [INFOGRAPHIC]

Your Skills Are Your Competitive Edge on LinkedIn [INFOGRAPHIC] | Designing design thinking driven operations | Scoop.it
Members who list  skills on their LinkedIn profiles receive an average of 13 times more profile views than those who don’t. That fact alone underscores the importance of making your profile shine with a comprehensive list of professional skills and expertise. There are more than 45,000 standardized skills

Via Anita Windisman
more...
Barbara Saunders's curator insight, October 22, 3:01 PM

Stop using old cliche terms to describe what you do. Focus on what you do and the end results.