Designing service
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Dr. Deming on Lean in 2012 :: Lean Sales and Marketing thru ...

Dr. Deming on Lean in 2012 :: Lean Sales and Marketing thru ... | Designing  service | Scoop.it
Using Lean thru Service Design Thinking to drive Continuous Improvement in Lean Sales and Marketing, Lean Services, Lean Design. ... Service Design · Lean Service Design Trilogy · Service Dominant Logic · Six Sigma ...
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
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Designing service?

Designing service? | Designing  service | Scoop.it
Designing service One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action…
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10 Lessons: Design Thinking for Blockchain | How to be a leader in #service: #servicedesign and #designthinking

10 Lessons: Design Thinking for Blockchain | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Over the past fifteen months I’ve facilitated eighteen design thinking workshops to explore the application of blockchain to customer projects.  Most of these (actually 12) have been in the finance industry, and in Europe (specifically 15).  Some interesting lessons and reflections emerge. First a little context . . . We use a standard approach for customer projects as shown…
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How to Integrate Data and Analytics into Every Part of Your Organization | How to be a leader in #service: #servicedesign and #designthinking

How to Integrate Data and Analytics into Every Part of Your Organization | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Many conversations about data and analytics (D&A) start by focusing on technology. Having the right tools is critically important, but too often executives overlook or underestimate the significance of the people and organizational components required to build a successful D&A function. When that happens, D&A initiatives can falter — not delivering the insights needed to drive…
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Goldfish Now Have Longer Attention Spans Than Humans | How to be a leader in #service: #servicedesign and #designthinking

Goldfish Now Have Longer Attention Spans Than Humans | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
by Amy Blankson for Great Leadership In 2013, the National Center for Biotechnology Information reported that the average attention span of a human has dropped to a mere eight seconds , one second behind that of a goldfish. Why does this matter? Source: Goldfish Now Have Longer Attention Spans Than Humans
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On CRM initiatives, the CIO in 2017 is the Supportive Gatekeeper. | How to be a leader in #service: #servicedesign and #designthinking

On CRM initiatives, the CIO in 2017 is the Supportive Gatekeeper. | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
On a call the other day with a very innovative financial services company somewhere across a sea, the wonderful Global Head of Digital Channels described their CIO as a supportive gatekeeper. What better way to capture the state of the art in 2017. This was couched in the most positive of ways. What this business operations visionary…
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A framework for “Employee Centric” Digital Workplace Platform | How to be a leader in #service: #servicedesign and #designthinking

A framework for “Employee Centric” Digital Workplace Platform | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
https://twitter.com/dhinchcliffe/status/801251147730350080
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Business trends for the C-suite Q2 2017 | How to be a leader in #service: #servicedesign and #designthinking

Business trends for the C-suite Q2 2017 | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
https://twitter.com/constellationr/status/878007693373431808
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Growth within: A circular economy vision for a competitive Europe | How to be a leader in #service: #servicedesign and #designthinking

Growth within: A circular economy vision for a competitive Europe | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
This report offers a vision for a circular economy in Europe, and argues that it is an inherently attractive alternative to our current “linear” development path, finding positive employment effects—0.6 percent additional annual growth, and 48 percent reduction of CO2 emissions by 2030.
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How Digital Platforms Increase Inequality | How to be a leader in #service: #servicedesign and #designthinking

How Digital Platforms Increase Inequality | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Digital platforms should combat their natural tendency to arbitrarily favour certain users. In their 1995 book The Winner-Take-All Society, Robert H. Frank and Philip J. Cook explained how a few highly rated sportsmen win the bulk of rewards in their field. As digital platforms gain prominence, we are likely to see winner-take-all outcomes across a…
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The Forrester Wave™: Social Media Management Solutions, Q2 2017 | How to be a leader in #service: #servicedesign and #designthinking

The Forrester Wave™:  Social Media Management Solutions, Q2 2017 | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Hootsuite recognized as a leader by Forrester Download the Report We've been named a leader in The Forrester Wave™: Social Media Management Solutions, Q2 2017 Hootsuite's revamped capabilities officially cement its enterprise status. The Forrester Wave™: Social Media Management Solutions, Q2 2017 Does our new 2017 SMMS Forrester Wave reveal one SMMS to rule them all?…
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it’s the end of the world as we knew it In the Future, Design Principles Won’t Be About Design | How to be a leader in #service: #servicedesign and #designthinking

it’s the end of the world as we knew it In the Future, Design Principles Won’t Be About Design | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Are design principles still serving a purpose? I recently decided to explore the world of corporate design principles. Seeing more and more teams adopt guidelines such as simplicity and consistency as part of their design language got me thinking. What exactly are design principles? What are they for? Are they useful? How? What makes a…
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Designing for the 100% | How to be a leader in #service: #servicedesign and #designthinking

Designing for the 100% | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
‘Designing for everyone is designing for no-one’ is the admonition in design circles. But what do you do when you are legally or morally mandated do design for the widest possible audience? I discuss how my UX tools break down, and heuristics to go forward anyway.
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A Trillion-Dollar Boost: Salesforce Releases New Research on the Economic Impact of Artificial Intelligence on CRM | How to be a leader in #service: #servicedesign and #designthinking

A Trillion-Dollar Boost: Salesforce Releases New Research on the Economic Impact of Artificial Intelligence on CRM | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
By 2021, AI-powered CRM activities could increase global business revenues by $1.1 trillion and create 800,000 net-new jobs, according to predictions in new study Salesforce customers are estimated to account for $293 billion of this revenue and more than 155,000 of the net-new jobs by 2021 The global market for AI in CRM is estimated…
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Germany: Smartening up with artificial intelligence | How to be a leader in #service: #servicedesign and #designthinking

Germany: Smartening up with artificial intelligence | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
https://issuu.com/fredzimny/docs/smartening-up-with-artificial-intel Artificial intelligence (AI) is finally bringing a multitude of capabilities to machines that were long thought to belong exclusively to the human realm, such as processing natural language or visual information. In this report, we explain how and where AI could affect the German industrial sector by exploring several questions: Which subindustries are most…
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The importance of exposure to Service Design over its precise definition. | How to be a leader in #service: #servicedesign and #designthinking

The importance of exposure to Service Design over its precise definition. | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Whenever you mention 'service design' to people the first reaction you get is: "What is service design?" As a response to that question, we usually try to provide some definition of what is understood by it. Most often than not, our answers raise more doubts than certitudes. At the end, we usually have a frustrating…
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Two Ways That Customer Service Organizations Use To Build Emotional Connections | How to be a leader in #service: #servicedesign and #designthinking

Two Ways That Customer Service Organizations Use To Build Emotional Connections | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Today customers use self-service for straightforward interactions, leaving complex issues like account closure or claims disputes for a phone conversation. These questions often take longer to resolve and are opportunities to build positive customer relationships. Source: Two Ways That Customer Service Organizations Use To Build Emotional Connections Related articles ROI of Social Customer Service: How…
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Is Social Marketing Still….Social? | How to be a leader in #service: #servicedesign and #designthinking

Is Social Marketing Still….Social? | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
The other day, Elizabeth Shaw and I were talking social marketing with some agency folks who mentioned that they no longer create purely organic content and campaigns on behalf of clients.  Everything has to have paid support.  This approach makes sense on the surface – after all, engagement with organic content from brands is close…
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Bust the Myth: “Consumer Insights Must Come From Traditional Research Methods” | How to be a leader in #service: #servicedesign and #designthinking

Bust the Myth: “Consumer Insights Must Come From Traditional Research Methods” | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Starting from kindergarten, we tell our stories through crayons and finger painting, more than through words, or telling stories. As any qualitative expert knows, the transformative potential lies in what’s beyond the declarative. Source: Bust the Myth: “Consumer Insights Must Come From Traditional Research Methods” Related articles CMOs, Your Role Is Evolving . . .…
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New Ways to Leverage Data to Drive Business Value | How to be a leader in #service: #servicedesign and #designthinking

New Ways to Leverage Data to Drive Business Value | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
No longer the exclusive domain of tech companies or IT departments, data has become a business driver in a just about every industry and line of business. Data drives business value in two ways: It grows top-line revenue as companies create innovative new products and services — even entirely new business models. And it increases…
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Skills for Success in a Disruptive World of Work – Work Futures | How to be a leader in #service: #servicedesign and #designthinking

Skills for Success in a Disruptive World of Work – Work Futures | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Many years back, my dad retired as a Library Science professional and soon after that, the profession of Library management was transformed by digital forces. With the rise of digital content, we now needed different kind of librarians who could help us walk through this maze of information and find what we need, not just…
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Does Your Company Know What to Do with All Its Data? | How to be a leader in #service: #servicedesign and #designthinking

Does Your Company Know What to Do with All Its Data? | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
There are many ways to put data to work, and companies, and especially their leaders, are advised to explore as many of them as they can. Each presents distinct opportunities for profit and competitive advantage, from product improvements to new revenue streams to possible industry game changers. At the same time, each presents challenges that must be…
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Is this the model to organize martech chaos | How to be a leader in #service: #servicedesign and #designthinking

Is this the model to organize martech chaos | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
The marketing technology landscape is big, broad, and deep. (Feel free to mentally insert other, more colorful, adjectives.) So many different kinds of solutions fall under that umbrella, and they don’t always fit into nice, neat categories. This contributes to the confusion that many marketers feel around martech. It’s generally not clear what the taxonomy…
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Recommended: Creativity’s bottom line: How winning companies turn creativity into business value and growth | How to be a leader in #service: #servicedesign and #designthinking

Recommended: Creativity’s bottom line: How winning companies turn creativity into business value and growth | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Top-performing companies use four key management practices to turn creativity into value. Most of us can remember a couple of favorite ads. They’re funny, clever, thoughtful. Creativity can delight, even inspire. But does it generate business value? The short answer is yes. That conclusion came through clearly in McKinsey’s analysis of one widely recognized proxy…
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A nuanced generalisation: A human touch for a digital generation | How to be a leader in #service: #servicedesign and #designthinking

A nuanced generalisation: A human touch for a  digital generation | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
A push towards digital A lot of recent literature has been devoted to helping managers understand and serve the millennial generation. With a combined global spending power of $2.45 trillion in 2015 this is no surprise [1]. Many assume that this generation of digital natives prefers self-service on digital platforms over human contact points. This…
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Consumers love tech in the brick-and-mortar retail experience | How to be a leader in #service: #servicedesign and #designthinking

Consumers love tech in the brick-and-mortar retail experience | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience. The study results, as outlined in this infographic, cite that three out of four want more tech and say they are more likely to visit a retailer if wanted tech was available. More…
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BCG: a CEO’s guide to leading #digital #transformation | How to be a leader in #service: #servicedesign and #designthinking

BCG:  a CEO’s guide to leading #digital #transformation | How to be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
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