Designing service
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Rescooped by Fred Zimny from Do the Enterprise 2.0!
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3 Steps to to Help in Upgrading HR’s Role in Enterprise 2.0

3 Steps to to Help in Upgrading HR’s Role in Enterprise 2.0 | Designing  service | Scoop.it
Consumer technologies are rapidly changing the way we work. In HR, social and mobile technologies have proven to be powerful tools for sourcing and recruiting talent.

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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Designing service

Designing service | Designing  service | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @serve4impact

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Sneaky's comment, June 25, 2015 10:42 AM
super article
Rescooped by Fred Zimny from Services Leadership Digest
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CMOs: Claim Ownership of the Customer Experience

CMOs: Claim Ownership of the Customer Experience | Designing  service | Scoop.it
Customer experience directly affects both the top and bottom lines of business.  CMOs know this and now compete to deliver the most compelling, contextually relevant experiences.  CMOs until

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Rescooped by Fred Zimny from Workplace Productivity
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Four items every workplace needs to boost productivity - Talented Ladies Club

Four items every workplace needs to boost productivity - Talented Ladies Club | Designing  service | Scoop.it
Want to boost morale, productivity and loyalty in your company, team or office? Discover four inspiring items that every workplace needs.
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Rescooped by Fred Zimny from Learning - Social Media - Innovation
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This chart tells a fascinating story about higher education

This chart tells a fascinating story about higher education | Designing  service | Scoop.it
A chart produced by the Bill and Melinda Gates Foundation captures the complexity of the higher education landscape and why there can be no one-size-fits-all approach.

Via Marc Wachtfogel, PhD
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The Rise Of The Bots: 11 Ways Your Business Can Prepare - InformationWeek

The Rise Of The Bots: 11 Ways Your Business Can Prepare - InformationWeek | Designing  service | Scoop.it
Business is ripe for a bot explosion. The foundational technologies are available, industry behemoths are fanning the fire, users are demanding better experiences, and companies are looking for new ways to optimize their financial performance.
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Struggling With Marketing Design? Just Remember C.O.R.E.

Struggling With Marketing Design? Just Remember C.O.R.E. | Designing  service | Scoop.it
Design shares a lot of similarities with Goldilocks and the Three Bears: A healthy dose of experimentation takes place, some lines are crossed, and most importantly, it involves finding a balance tha…...
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The Experience Journey: A New Model for Consumer Marketing

TheExperienceJourney:A New Model for Consumer MarketingBy Jack Morton Worldwide

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Build consumer insights with data-driven marketing and merchandising

Build consumer insights with data-driven marketing and merchandising | Designing  service | Scoop.it
Discover how arming yourself with data from the outset can help you meet customers where they are.
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Rescooped by Fred Zimny from Business change
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How to Upgrade the Industrial Organization to the Age of Ideas? 

How to Upgrade the Industrial Organization to the Age of Ideas?  | Designing  service | Scoop.it
Do you suffer from corporate obedience? Are you wealthier but not healthier and happier than your parents? Does your employer demand your “all” without guaranteeing a continuity of employment in return? Are you stressed, anxious, disengaged or frustrated?
Fair chance that you are trapped in an old-style steam-engine organization, custom-built to suppress collaborating, problem-solving, innovating and socializing. Perfect for repetitive tasks, standardization, and efficiency. Disastrous for inspiration, purpose, trust, innovation and making a difference to the greater good. So, what can you do to upgrade your industrial organization?

Mark Powell and Jonathan Gifford wrote the book “My Steam Engine is Broken – taking the organization from the industrial era to the age of ideas.” It aligns with Gary Hamel’s work and Frederic Laloux’s Reinventing Organizations. More and more people are waking up to the poignant fact that our workplaces are so old-fashioned that they don’t serve their purpose anymore. Modern organizations need to be innovative and agile, but many are not.

But where do you start to change? The organization as a whole is a daunting job to change. Powell and Gifford propose to transform the steam engine bit by bit by tackling the ten paradoxes that steam-engine organizations do that actively prevent them from achieving their goals while they think they do a good job.

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Mike McGrail's curator insight, June 17, 8:43 AM
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William Smith's curator insight, June 18, 12:47 PM
I am reminded of reading about Skunkworks and how that strategy successfully brought innovation to the larger organization. It takes fearless leadership to bring this "upgrade" about.
Ian Berry's curator insight, June 18, 6:15 PM
I resonate with a lot in this article particularly “When I have permission to be a human being as a leader, I don’t have to be perfect which means I don’t have to wear this front, which means I can connect with people more deeply. A lot of (my work) is shedding the armor.” The strong hero leader is dead. Long live the emergent, role-sharing leader."
Rescooped by Fred Zimny from Digital Transformation
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This Is What Your Company Should Look Like

This Is What Your Company Should Look Like | Designing  service | Scoop.it
We imagine a 21st-century corporation designed to capitalize on connected systems, data, and employees who take an expansive view of work.

Via Christelle Austruy
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Christelle Austruy's curator insight, June 16, 8:14 AM

Un article très intéressant sur ce que va être notre nouvelle économie dans le futur avec la Transition numérique qui en cours.

William Smith's curator insight, June 17, 6:01 PM
The 21st Century Business Organization...
Rescooped by Fred Zimny from Integrated Brand Communications
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The State of Customer Loyalty Programs in 2016

The State of Customer Loyalty Programs in 2016 | Designing  service | Scoop.it
Customer Relationships - Consumers actively use only about half of the loyalty programs they are members of, according to recent research from Bond Brand Loyalty and Visa.

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, June 15, 10:35 AM
Does your brand have a customer loyalty program? Recent research reveals only 50% of them are used by consumers.
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INFOGRAPHIC: The 2016 State of Enterprise Analytics - Predictive Analytics Times - predictive analytics & big data news

INFOGRAPHIC: The 2016 State of Enterprise Analytics - Predictive Analytics Times - predictive analytics & big data news | Designing  service | Scoop.it
How analytically-driven are today’s leading companies? It’s a question more and more organizations are asking themselves as they struggle to transform their data into actionable insights in order to drive growth. And while businesses of all shapes and sizes inspire to be analytically driven, most are not sure what that looks like. We surveyed over …

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, June 15, 12:11 AM
What is the state of your enterprise analytics maturity? Compare yourself against these research based norms.
Rescooped by Fred Zimny from UXploration
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Why we use user journey maps in government

Why we use user journey maps in government | Designing  service | Scoop.it
We believe in designing in the open. Most of the ideas on this blog will be iterated on over time, some of them will test badly and never make it onto GOV.UK, a few might end up being patterns that we use everywhere.

Via Mario K. Sakata
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Rescooped by Fred Zimny from Cambridge Marketing Review
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Social Media and the Workplace

Social Media and the Workplace | Designing  service | Scoop.it
Workers turn to social media for a range of reasons while at work, with taking a mental break and connecting with friends and family being among the most

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Rescooped by Fred Zimny from Services Leadership Digest
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Urban world: The global consumers to watch | McKinsey & Company

Urban world: The global consumers to watch | McKinsey & Company | Designing  service | Scoop.it
Dramatic demographic shifts are transforming the world’s consumer landscape. Our new research finds just three groups of consumers are set to generate half of global urban consumption growth from 2015 to 2030.

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CSL's curator insight, June 23, 11:52 AM

Three demographic groups will generate half of all global urban consumption growth through 2030. Millennials are not one of them. What does it mean for your business? 

Rescooped by Fred Zimny from Services Leadership Digest
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Is business school the new design school?

Is business school the new design school? | Designing  service | Scoop.it
People are often surprised when they hear that I earned my master of business administration degree, or MBA, as a side-hobby while I was a tenured professor..

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CSL's curator insight, June 21, 12:24 PM

Creativity is becoming a strategic lever to create a competitive advantage in the corporate world. 

Rescooped by Fred Zimny from New Customer - Passenger Experience
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Trends Over The Next 5 Years | Customer Experience

Trends Over The Next 5 Years | Customer Experience | Designing  service | Scoop.it

People often ask me where I see business going in the next five, 15, 20 years.


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Eric_Determined / Eric Silverstein's curator insight, June 21, 2:40 AM

How will you elevate your customer experience to keep pace with these business trends?

2DiFore Marketing Solutions's curator insight, June 23, 7:43 AM

How will your business change over the next 5 years? Did you know that the average attention span of a human being was 12 seconds, that's right! Begin making changes today to capture your market.

Rescooped by Fred Zimny from Creative & Digital
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Digital Transformation Starts with the Customer

Digital Transformation Starts with the Customer | Designing  service | Scoop.it
People frequently throw around the term "digital transformation" when discussing modernizing business applications and online services.  What often gets lost in the conversation is that digital t
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Daniel Kahneman’s Strategy for How Your Firm Can Think Smarter

Daniel Kahneman’s Strategy for How Your Firm Can Think Smarter | Designing  service | Scoop.it
The research is unequivocal, according to the father of behavioral economics: When it comes to decision-making, algorithms are superior to people.
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Rescooped by Fred Zimny from UXploration
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The Big Problem with Design Inspiration

The Big Problem with Design Inspiration | Designing  service | Scoop.it
This is an adapted version of a talk I gave as part of San Francisco Design Week and the VMA re:think Design Conference.

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Rescooped by Fred Zimny from Creative & Digital
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CMO.com's 2016 State Of Digital Marketing, By Industry

Mobile ads now account for nearly half of all digital ad spending: https://t.co/lQl2btl0sY https://t.co/tYu2IQFXyM
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Webinar The Gartner Top 10 Strategic Technology Trends for 2016

Webinar The Gartner Top 10 Strategic Technology Trends for 2016 | Designing  service | Scoop.it
EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 15:00 Strategic technology trends are rapidly changing disruptive trends with significant potential for enterprise impact over the next three to five years and IT cannot afford to ignore them.
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Algorithms as the New Material of Design

Algorithms as the New Material of Design | Designing  service | Scoop.it
Web magazine about user experience matters, providing insights and inspiration for the user experience community

Via Mario K. Sakata
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Rescooped by Fred Zimny from Cambridge Marketing Review
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How Robots Will Redefine Competitiveness

How Robots Will Redefine Competitiveness | Designing  service | Scoop.it
A number of economic and technical barriers to wider industrial robotics adoption are beginning to fall. As advanced robots become more affordable and practical even for small manufacturers, the production efficiencies will spread through entire supply chains, industries, and economies.

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William Smith's curator insight, June 17, 6:03 PM
The robots are here.
Rescooped by Fred Zimny from Business: Economics, Marketing, Strategy
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New Research Shows Social Media Succeeds Long Term More Than Short Term

New Research Shows Social Media Succeeds Long Term More Than Short Term | Designing  service | Scoop.it

New research shows that social media is more effective when it's been used for multiple years.


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Improve customer experience through design for reliability

Improve customer experience through design for reliability | Designing  service | Scoop.it

Via Mario K. Sakata
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