Designing design thinking driven operations
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I blog about strategic and tactical service design and management. Trying to explore how service design practices develop. With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers. I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Story-centered design: hacking your brain to think like a user

Story-centered design: hacking your brain to think like a user | Designing design thinking driven operations | Scoop.it
When I first started designing interactive products, it was a struggle. Small projects were fine. But when the interactions got more complex, I noticed that tools, team communication, and even my own thinking started breaking down.

Via Pauline de Robert
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Social Media Content Curation Transformational Leadership Curation, Social Business and Beyond Curation & The Future of Publishing Just Story It Internet Marketing Strategy 2.0
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

  • Customer experience, customer service, design thinking, service design, service management

  • Follow me on twitter: @FredZimny



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Attention, attention, my kingdom for attention!

Attention, attention, my kingdom for attention! | Designing design thinking driven operations | Scoop.it
Take it easy.
I am not suggesting that attention is unimportant.
But I am suggesting that our obsession with attention is misplaced, at best.
And the fact that major industries have evolved to feed this obsession, simply adds to the problem.
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Human-Focused Design Will Stop the Soulless Future of the Internet of Things - Motherboard (blog)

Human-Focused Design Will Stop the Soulless Future of the Internet of Things - Motherboard (blog) | Designing design thinking driven operations | Scoop.it
Human-Focused Design Will Stop the Soulless Future of the Internet of Things Motherboard (blog) The hope is that this kind of design thinking will preserve the nostalgic, sensory memory and human emotion we attach to our things—especially the...
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Seth's Blog: The confrontation waiting to happen

Seth's Blog: The confrontation waiting to happen | Designing design thinking driven operations | Scoop.it
It's not between you and your boss, your critics, your editor, your competition, your spouse or some other outsider. The essential confrontation, of course, is with yourself. You are your own biggest critic.
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The Four Mobile Traps

The Four Mobile Traps | Designing design thinking driven operations | Scoop.it

Via Hannes
Hannes's curator insight, June 19, 3:05 PM

This report from usertesting.com has identified some of most common mistakes made by mobile apps and websites. And according to the study, many companies struggle to establish mobile strategies and fail to deliver unified multi device experiences. But where to start designing for a digital eco system? I think the solution is to rethink the complete web presence, work device agnostic and not bring any screen sizes or platform specific features into the equation before all requirements are defined. Because if you anchor the solution in user needs before distributing the design elements over different devices you make sure that no aspects are compromised. So no more legacy, fear, confusion and boredom for mobile users!

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Mobile Tablets, SmartPhones, Laptop: Pew Internet Research Trends

Mobile Tablets, SmartPhones, Laptop: Pew Internet Research Trends | Designing design thinking driven operations | Scoop.it
Highlights of the Pew Internet Project’s research related to mobile technology

Via Paul Aneja - eTrends
Paul Aneja - eTrends's curator insight, June 19, 11:03 PM
Rapidly changing mobile devices trends and adoption:91% of American adults have a cell phone56% of American adults have a smartphone28% of cell owners own an Android; 25% own an iPhone; 4% own a Blackberry34% of American adults own a tablet computer

Highlights from Pew Internet Project’s mobile technology research. Check it out

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The Executive’s Role in Social Business

The Executive’s Role in Social Business | Designing design thinking driven operations | Scoop.it

In a recent interview, Gerald Kane, an associate professor of information systems at the Carroll School of Management at Boston College, aptly described the rapidly evolving role of social business tools within companies.

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Creating a customer experience culture - B&T Marketing & Media

Creating a customer experience culture - B&T Marketing & Media | Designing design thinking driven operations | Scoop.it
Creating a customer experience culture
B&T Marketing & Media
Red Balloon founder Naomi Simson explains why it's important to create a customer experience culture and offers some tips on how to do it.
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'Disruptive' tech for better education - ITWeb

'Disruptive' tech for better education - ITWeb | Designing design thinking driven operations | Scoop.it
ITWeb
'Disruptive' tech for better education
ITWeb
Social learning. Richards-Hill says the rise of social media should not be seen as a threat to education, but rather an ally. “Social media is disruptive technology and that's a good thing.
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NEXT Service Design 2013 - Call for digital service design cases - Fischmarkt

NEXT Service Design 2013 - Call for digital service design cases - Fischmarkt | Designing design thinking driven operations | Scoop.it
RT @fischmarkt: NEXT Service Design 2013 - Call for digital service design cases http://t.co/36bAWOb3qq
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Co-Creating Value Using Social Media Marketing - Business 2 Community

Co-Creating Value Using Social Media Marketing - Business 2 Community | Designing design thinking driven operations | Scoop.it
Some simply don't get it at all: Co-Creating Value Using Social Media Marketing http://t.co/adofyDzfb8 #fail
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Affluent Shoppers Make Mobile an Essential Stop in the Purchase Funnel

Affluent Shoppers Make Mobile an Essential Stop in the Purchase Funnel | Designing design thinking driven operations | Scoop.it
The US affluent consumer is highly likely to own a smartphone or tablet, and is increasingly turning to these devices to research and buy products.
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Use Tension and Conflict to Create Breakthrough Products

Use Tension and Conflict to Create Breakthrough Products | Designing design thinking driven operations | Scoop.it
Oppositional goals can actually increase creativity.
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Study: Marketers struggle with customer mobile experiences - BtoB Magazine

Study: Marketers struggle with customer mobile experiences - BtoB Magazine | Designing design thinking driven operations | Scoop.it
Study: Marketers struggle with customer mobile experiences BtoB Magazine Armonk, N.Y.—While marketers say mobile is critical to their business objectives, two-thirds indicate they don't have a strong understanding of the mobile-user experience,...
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DMI Seminar: How to Build Great Internal Design Organizations

DMI Seminar: How to Build Great Internal Design Organizations | Designing design thinking driven operations | Scoop.it
Learn how to build a great internal design organization with @thomslockwood Chicago 9/26 & 27 - http://t.co/s7EX6N0Sin
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7 Marketing Lessons from Eye-Tracking Studies #CRO

7 Marketing Lessons from Eye-Tracking Studies #CRO | Designing design thinking driven operations | Scoop.it
Today we’re going to go over 7 important eye-tracking studies that give a sneak peek into common browsing patterns and elements of human behavior that all marketers need to know.
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DMI Conference 2013: Day One Recap - Core77

DMI Conference 2013: Day One Recap - Core77 | Designing design thinking driven operations | Scoop.it
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Social Media Marketing in High-Growth vs Average-Growth Firms

Social Media Marketing in High-Growth vs Average-Growth Firms | Designing design thinking driven operations | Scoop.it
High-growth firms are much more aggressive in how they use selected social media marketing tools than their average-growth counterparts, particularly Blogging, SEO, LinkedIn and Twitter.

Via ThePinkSalmon
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How to Drive Customer Satisfaction

How to Drive Customer Satisfaction | Designing design thinking driven operations | Scoop.it

 Savvy company executives know that some of their greatest and potentially most enduring assets are their long-run customer relationships.

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Introducing the next 6 digital media startups from the BBC's accelerator in London

Introducing the next 6 digital media startups from the BBC's accelerator in London | Designing design thinking driven operations | Scoop.it
The BBC’s young accelerator program, called BBC Labs, has launched its latest batch of London digital media startups.
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How Is 'Experience' Valued In the Sharing Economy?

How Is 'Experience' Valued In the Sharing Economy? | Designing design thinking driven operations | Scoop.it
What is the value of "experience"? That's not an idle question for companies in the sharing economy. The experience--or how the person experiences the company--is the differentiator from the equivalent traditional company.
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What kind of a designer are you?

What kind of a designer are you? | Designing design thinking driven operations | Scoop.it
In the short time since I started designing, I have had a bunch of titles to describe my role; some I chose myself when freelancing, and som… (RT @Padday: @tuhin has the best description of a 'Product Designer' I've seen.
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Designing Devices: Dan Saffer: Amazon.com: Kindle Store

Designing Devices: Dan Saffer: Amazon.com: Kindle Store (RT @aral: Just finished Designing Devices by @odannyboy. Should be required reading for all designers.
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The Twist of Execution | NEXT Berlin

The Twist of Execution | NEXT Berlin | Designing design thinking driven operations | Scoop.it
“Not only has the accelerated way of 'executing' ideas changed, the mere distinction between producers and consumers/users has been falling away.” - Anne Pascual, Design Director of IDEO, discussed in her talk at NEXT13 how digital tools and means...
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Taking the measure of your innovation performance - Bain & Company - Publications

Taking the measure of your innovation performance - Bain & Company - Publications | Designing design thinking driven operations | Scoop.it
A new Bain & Company survey shows that innovative companies are made, not born. They develop five essential skills, ranging from a strategy focused on innovation goals to effective management of the innovation portfolio.
Dr. Dan Kirsch's curator insight, June 19, 3:31 PM

"450 executives...two-thirds said their companies made innovation one of their top three priorities. Yet fewer than one-quarter believed that their companies were effective innovators."  

 

Those that succeed, started with a strategy.

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MIT Whiz Sets Out to Humanize the Internet of Things | Wired Design | Wired.com

MIT Whiz Sets Out to Humanize the Internet of Things | Wired Design | Wired.com | Designing design thinking driven operations | Scoop.it
Valentin Heun's projects include a door lock, desk lamps, and a small radio that bring the benefits of computation to objects without sacrificing their intrinsic, tactile pleasures.
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