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Scooped by
Fred Zimny
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- Customer experience, customer service, design thinking, service design, service management
- Follow me on twitter: @FredZimny
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Scooped by
Fred Zimny
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McKinsey have released a new report on what they believe will be the most disruptive technologies, and the economic impact they will have. The report, produced by the McKinsey Global Institute, ha...
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Fred Zimny
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How we make decisions and how marketers capitalize on it
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Fred Zimny
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Want Better Customer Experience? Adopt the Six Disciplines of CX Maturity.
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Fred Zimny
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E-commerce is something that changes as social trends change; however many businesses are failing to find a good link between social engagement and e-commerce traffic..
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Fred Zimny
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The Business of Creativity: Results from a study on assessing the creative spark conducted by the Motion Picture Association of America, Microsoft & TIME (The Business of Creativity: Assessing the Creative Spark Creativity at Work
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Fred Zimny
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The relentless parade of new technologies is unfolding on many fronts. Almost every advance is billed as a breakthrough, and the list of “next big things” g
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Fred Zimny
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As technological change accelerates and adoption rates soar, ten pivotal trends loom large on the top-management agenda. A McKinsey Quarterly article.
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Fred Zimny
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Planning a meeting can be a hassle. Check out these tools to help ease your scheduling complication woes. (5 Tools to Help Plan Your Next Meeting: Planning a meeting can be a hassle — between finding a mee...
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Fred Zimny
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You'll find detailed techniques and exercises that Lisa Bodell and other consultants make their livings delivering. The tools are tried and true, Bodell has developed a system that can turn a tired, risk-averse corporate culture ...
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Fred Zimny
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Today's children are digital natives who spend an increasing amount of time with digital technologies, - touch devices in particular. They look competent, deliberate, they seem to use the devices we give them in a more natural way than adults do.
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Fred Zimny
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Global innovation and brand strategist, partner in Lucule Consulting, and author of Red Thread Thinking: Weaving Together Connections for Brilliant Ideas and Profitable Innovation, Debra Kaye describes how to utilize connections between ideas to...
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Fred Zimny
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Design Thinking is an innovation approach to discover opportunities, inspire potentials, and create successful products that meet human needs, add business value, and are technically feasible.
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Fred Zimny
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#FabFeed The future of technology isn’t mobile, it’s contextual: In the coming years, there will be a shift to... http://t.co/l0gJnbm8o6
CRM tools once revolutionized business, especially from a customer support perspective. Now the name of the game is social CRM.
Via Alessio Manca
Did you know there is a whole psychology behind the choices that we make? Savvy marketers are able to use this to their advantage. This is fascinating!
Via Tocquigny, antonios bouris
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Fred Zimny
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Adobe uncovers surprising data on the Global Creativity Gap..
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Fred Zimny
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Scooped by
Fred Zimny
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Disruptive technologies: Advances that will transform life, business, and the global economy, a report from the McKinsey Global Institute, cuts through the nois
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Fred Zimny
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New media expert Brian Solis talks about the future of business, the next generation, and the importance of creating experiences.
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Fred Zimny
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Fred Zimny
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This is a post about going from good to best. Plenty of companies have gotten the message that customer experience matters.
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Fred Zimny
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Fred Zimny
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“Disruptive technology should be framed as a marketing challenge, not a technological one” - Clayton Christensen, The Innovator’s Dilemma ("Disruptive technology should be framed as a marketing challenge, not a technological one" - Clayton...
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Fred Zimny
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Lead or be Led guest Dan Zarrella is the award-winning social media scientist at HubSpot and author of four books: "The Science of Marketing," "Zarrella's Hi...
Twelve emerging technologies—including the mobile Internet, autonomous vehicles, and advanced genomics—have the potential to truly reshape the world in which we live and work.
Via ukituki
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