At a recent “customer experience” conference in Dubai it soon became apparent a broader view on customer experience was required. The terms “customer experience” and “customer service” were frequently used ...
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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
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Scooped by Fred Zimny onto Designing design thinking driven operations |
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A new McKinsey package identifies 12 technologies that could disrupt the status quo and rearrange value pools across industries. Delete the scoop?
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Yahoo CEO Marissa Mayer: Is she listening to people inside her company? (Image credit: Getty Images via @daylife) A new study shows that CEOs are doing a lousy job when it comes to people management. Delete the scoop?
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But there, in that limbo of uncertainty and absence of fate, lays the true beauty of high school, the light shining above the bridge. Delete the scoop?
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B2B personas need to be researched, understood, and designed to meet robust goals and behaviors of buyers throughout the end-to-end buying cycle and brand experience. In addition, personas need to be designed to enable as well as make more effective new practices, functions, and roles. Via Kazumichi Sakata (Mario), Michael Allenberg Delete the scoop?
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VisionMobile (blog) A Game of Ecosystems: Measuring ecosystem performance VisionMobile (blog) The cause of this upheaval in the mobile and software industry had less to do with the openness of Android or the user experience of Apple and more to do... Via Andrew Karpie Delete the scoop?
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A report for business decision makers interested in abolishing traditional corporate training functions, creating instead vibrant modern collaborative cultures. Via Maddie Grant, David Hain Delete the scoop?
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This nysaisresults series of images documents the process of a Design Thinking workshop on gave on May 23 for NYSAIS. Twenty plus faculty and administrators were asked to rethink Homework, Schedul... Delete the scoop?
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design thinking talk, video, communicating ideas (RT @pilarsaura_v: Investigating creative communication: My first video ever... Delete the scoop?
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The growing impact of visual elements in content development has given birth to a new kind of marketing - visual marketing. Here's how to best use it. Delete the scoop?
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#FabFeed The future of technology isn’t mobile, it’s contextual: In the coming years, there will be a shift to... http://t.co/l0gJnbm8o6 
Edward Chenard's curator insight,
May 25, 12:02 PM
People before technology, many companies fail to remember this Delete the scoop?
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CRM tools once revolutionized business, especially from a customer support perspective. Now the name of the game is social CRM. Via Alessio Manca Delete the scoop?
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RT @retailmentoring: Five retail technology trends you should know about Delete the scoop?
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The odd-job marketplace is getting traction with business customers (In the Future We’ll All Be TaskRabbits by @joshuabrustein feat @labusque http://t.co/5NycIJuFhJ c @aasiaharoonhaq)... Delete the scoop?
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A new report from the McKinsey Global Institute, the research arm of the consulting firm, estimates that there could be $33 trillion-a-year payoff from 12 technologies by 2025. Delete the scoop?
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Editor's note: Matt Turck is a managing director of FirstMark Capital. Delete the scoop?
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There’s never been a better time for marketers for to see, understand and respond to the customer journey. Via Kazumichi Sakata (Mario) Delete the scoop?
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Insights from Gerd Leonhard on the marketing trends you should be paying attention to now. Via Tom Haak Delete the scoop?
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A dozen disruptive technologies could deliver as much as $33 trillion in economic value around the globe by 2025, according to a new report from McKinsey. Delete the scoop?
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A look at four types of devices that are pushing the boundaries of mobile capabilities. Delete the scoop?
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We are living in the age of the entrepreneur -- more people are starting up, and it's ever important to stand out in the crowd. Delete the scoop?
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In the last quarter-century or so that has made up the digital revolution, one universal axiom has held true: evolve or die. Record labels were too busy suing pirates in the 1990s to adapt their business model... Via beyondthearc 
beyondthearc's curator insight,
May 25, 10:57 AM
Excellent article about fintech innovation and the companies working to reshape financial services.
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Patrizia Bertini's curator insight,
May 25, 1:16 PM
“Businesses are pyramids built to promote efficiency. But creativity is generated within circles — playgrounds — where a small number of highly talented people, usually in twos, threes or small teams, work.[…] Creative competence is like a sport. You can train for it and increase the capacities of yourself and your organization. If you get good at it, you can also transform it into real economic value on a massive scale.” Bruce Nussbaum” Delete the scoop?
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McKinsey have released a new report on what they believe will be the most disruptive technologies, and the economic impact they will have. The report, produced by the McKinsey Global Institute, ha... Delete the scoop?
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