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How Apple and Other Retailers Subtly Seduce You in Their Stores

How Apple and Other Retailers Subtly Seduce You in Their Stores | Designing design thinking driven operations | Scoop.it
From the pleasant music to the choice of floor tiles, retail stores are cleverly designed to do one thing: make you spend money. Here are some of the marketing tactics you should know about so you can shop with a clear head.

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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

 

 

 

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

 

 

Even more good stuff at http://serve4impact.com 



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IDEO’s Inspiring Ideas for the Internet of Everything | Design | WIRED

IDEO’s Inspiring Ideas for the Internet of Everything | Design | WIRED | Designing design thinking driven operations | Scoop.it
Most techies have tried using a web-connected pedometer at one point or another, but very few have gone from couch potato to track star by virtue of the points, badges, and achievements these systems provide.
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d.school Customer Experience Methodology

d.school Customer Experience Methodology | Designing design thinking driven operations | Scoop.it
I recently had the chance to learn something about the d. school methodology of customer experience journey mapping. Be prepared, you'll need a ribbon, at least six different colours of post-it not...
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As the opening keynote for "UX Poland - The Human Experience" I wanted to focus on the fundamental issues facing designers today and over the past decade. The inspiration from the ideas shared cam...

Accountability In Design - Our History Will Be What We Make It
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What Do Changes in the C-Suite Mean for Marketers' Future?

What Do Changes in the C-Suite Mean for Marketers' Future? | Designing design thinking driven operations | Scoop.it
General Management - Recently, companies have been introducing new C-level positions. Here's a look at that they are and what they tell us about the future of marketing departments.
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6 Ways Selling Will Change by 2024

6 Ways Selling Will Change by 2024 | Designing design thinking driven operations | Scoop.it
In 10 years, sales and marketing will look very different. Here are six predictions for the biggest changes coming your way.

Via Anita Windisman
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Nesta's Development impact and you practical tools to support and t...

This is a toolkit on how to invent, adopt or adapt ideas that can deliver better results. It’s quick to use, simple to apply, and designed to help busy peopl...
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Introduction to DIY! - YouTube

Fred Zimny's insight:

This is a toolkit on how to invent, adopt or adapt ideas that can deliver better results. It’s quick to use, simple to apply, and designed to help busy people working in development. 



The tools are not coming out of thin air. It draws on a study of many hundreds of tools currently being used – here we have included only the ones which practitioners found most useful. Many of them are well documented and have been widely used in other sectors. In that sense this toolkit is standing on the shoulders of giants, and we are happy to acknowledge that. All the tool descriptions include a key reference, so it is easy to trace back their origins and dive deeper into other publications about their application.

 

This work is ©Nesta licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International Licence. To view a copy of the licence, visit http://creativecommons.org/licenses/by-nc-sa/4.0/


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Managing in the Experience Economy

Managing in the Experience Economy | Designing design thinking driven operations | Scoop.it
B. Joseph Pine II explains why this is so and shows how you and your company – no matter its industry or current offerings – can succeed in today's Experience Economy. (Listen Now: Want to Boost Sales?
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Design thinking for designing and delivering services

Workshop delivered for LeanUXNYC 2014. New iteration of slides.
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This Is the Age of the Customer | Switch and Shift

This Is the Age of the Customer | Switch and Shift | Designing design thinking driven operations | Scoop.it
It used to be that customers relied on a company to provide information to help solve a problem.
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More Evidence for Design ROI

More Evidence for Design ROI | Designing design thinking driven operations | Scoop.it
Over on the Harvard Business Review Blog Network Jeneanne Rae, CEO of Motiv
Strategies, presents another study that demonstrates the value of design
investment.  Motiv Strategies and the Design Management Institute created a
tool called the Design Value Index, which demonstrates how 15
design-oriented companies beat the S&P by 228% over the last 10 years. I
have become something of an advocate for ROI-led design and these latest
findings confirm my earlier postings about the importance of ROI and
forecast that further studies would follow. 

by Andrew Pope

 
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New Design Thinking Course Offered This Summer | Anderson Center

New Design Thinking Course Offered This Summer | Anderson Center | Designing design thinking driven operations | Scoop.it
Open to students of all undergraduate disciplines, design thinking will be taught in partnership between the UT College of Architecture and Design and the Anderson Center for Entrepreneurship & Innovation of the University ...
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Join the NEXT14 Party on May 5!

Join the NEXT14 Party on May 5! | Designing design thinking driven operations | Scoop.it
You’ll learn so much at the conference – with its full and exciting programme – that at the end of the day you may experience a little ‘brain strain’! Well, we’ve organised the perfect antidote: Dancing!
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5 Minutes with Forrester's Melissa Parrish

5 Minutes with Forrester's Melissa Parrish | Designing design thinking driven operations | Scoop.it
Maybe it's a phone on a bus, or a tablet in a store or the laptop on your coffee table. Maybe you're wearing it on your wrist or over your eyes. Whatever it is, it knows who you are, where you are and the best way to reach you at any moment.
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Reimagine Your Enterprise

Reimagine Your Enterprise | Designing design thinking driven operations | Scoop.it
Make human-centered design the heart of your digital agenda.
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Gartner Identifies the Top 10 Strategic Technology Trends for Smart Government

Gartner Identifies the Top 10 Strategic Technology Trends for Smart Government | Designing design thinking driven operations | Scoop.it
The Nexus of Forces, which is the convergence of four powerful forces: social, mobile, cloud and information, is driving innovation in the government sector, according to Gartner, Inc.
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Creating the right customer experience in a digital era - mydigitalfc.com

Creating the right customer experience in a digital era - mydigitalfc.com | Designing design thinking driven operations | Scoop.it
Creating the right customer experience in a digital era
mydigitalfc.com
In order to succeed in the digital era, creating the right customer experience is important.
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A Better Breed of CRM Consultants

A Better Breed of CRM Consultants | Designing design thinking driven operations | Scoop.it
As the needs for CRM Consultants continue to grow, they are getting smarter and savvier in an effort to help their clients achieve a better organizational structure.

Via Rosetta Carrington Lue
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Accenture pulse-of-media-trends-in-digital-media-and-entertainment (1)

As the Media and Entertainment industry continues to experience disruption, winning and losing strategies are becoming ever clearer. Disruptive forces contin...
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Why Consumer Tech Is So Irritatingly Incremental

Why Consumer Tech Is So Irritatingly Incremental | Designing design thinking driven operations | Scoop.it
To make money, don't build a better mousetrap. Build a cheaper one.
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After Heartbleed: code vigilance is the new normal | NEXT Berlin

After Heartbleed: code vigilance is the new normal | NEXT Berlin | Designing design thinking driven operations | Scoop.it
Leading. European. Digital (After #Heartbleed: code vigilance is the #newnormal http://t.co/ftRJoS5RGM)
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Design Thinking: A creative process for school change | The Curious Creative

Design Thinking: A creative process for school change | The Curious Creative | Designing design thinking driven operations | Scoop.it
During one of my workshops last year in Boston, Brad Ovenell-Carter (@braddo) put his visual notetaking skills to action.
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When service design meets the connected company

My talk from the Adaptive Path Service Experience conference.
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2014 Top 50 Most Active Influencers in #CX - Customer Experience | MindTouch - Customer Success Software

2014 Top 50 Most Active Influencers in #CX - Customer Experience | MindTouch - Customer Success Software | Designing design thinking driven operations | Scoop.it
MindTouch has once again created a Top 50 list of Influencers to identify, chart, and highlight the accomplishments of active thought leaders in the customer success space.
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UX is Dead | We Are Experience - Global Service Design

UX is Dead | We Are Experience - Global Service Design | Designing design thinking driven operations | Scoop.it
User Experience is dead, quietly euthanised by the user himself. Allow me to qualify this and if you're finding it curious that an Associate User Experience Director should be writing this, you should know it's not a quaint irony ...
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