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Fred Zimny
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- Customer experience, customer service, design thinking, service design, service management
- Follow me on twitter: @FredZimny
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Scooped by
Fred Zimny
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Take it easy. I am not suggesting that attention is unimportant. But I am suggesting that our obsession with attention is misplaced, at best. And the fact that major industries have evolved to feed this obsession, simply adds to the problem.
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Fred Zimny
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Human-Focused Design Will Stop the Soulless Future of the Internet of Things Motherboard (blog) The hope is that this kind of design thinking will preserve the nostalgic, sensory memory and human emotion we attach to our things—especially the...
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Fred Zimny
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It's not between you and your boss, your critics, your editor, your competition, your spouse or some other outsider. The essential confrontation, of course, is with yourself. You are your own biggest critic.
Highlights of the Pew Internet Project’s research related to mobile technology
Via Paul Aneja - eTrends
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Fred Zimny
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In a recent interview, Gerald Kane, an associate professor of information systems at the Carroll School of Management at Boston College, aptly described the rapidly evolving role of social business tools within companies.
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Fred Zimny
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Creating a customer experience culture B&T Marketing & Media Red Balloon founder Naomi Simson explains why it's important to create a customer experience culture and offers some tips on how to do it.
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Fred Zimny
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ITWeb 'Disruptive' tech for better education ITWeb Social learning. Richards-Hill says the rise of social media should not be seen as a threat to education, but rather an ally. “Social media is disruptive technology and that's a good thing.
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Fred Zimny
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Fred Zimny
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Fred Zimny
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The US affluent consumer is highly likely to own a smartphone or tablet, and is increasingly turning to these devices to research and buy products.
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Fred Zimny
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Oppositional goals can actually increase creativity.
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Fred Zimny
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Study: Marketers struggle with customer mobile experiences BtoB Magazine Armonk, N.Y.—While marketers say mobile is critical to their business objectives, two-thirds indicate they don't have a strong understanding of the mobile-user experience,...
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Fred Zimny
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Learn how to build a great internal design organization with @thomslockwood Chicago 9/26 & 27 - http://t.co/s7EX6N0Sin
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Fred Zimny
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Today we’re going to go over 7 important eye-tracking studies that give a sneak peek into common browsing patterns and elements of human behavior that all marketers need to know.
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Fred Zimny
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High-growth firms are much more aggressive in how they use selected social media marketing tools than their average-growth counterparts, particularly Blogging, SEO, LinkedIn and Twitter.
Via ThePinkSalmon
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Fred Zimny
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Savvy company executives know that some of their greatest and potentially most enduring assets are their long-run customer relationships.
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Fred Zimny
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The BBC’s young accelerator program, called BBC Labs, has launched its latest batch of London digital media startups.
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Fred Zimny
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What is the value of "experience"? That's not an idle question for companies in the sharing economy. The experience--or how the person experiences the company--is the differentiator from the equivalent traditional company.
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Fred Zimny
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In the short time since I started designing, I have had a bunch of titles to describe my role; some I chose myself when freelancing, and som… (RT @Padday: @tuhin has the best description of a 'Product Designer' I've seen.
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Fred Zimny
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Designing Devices: Dan Saffer: Amazon.com: Kindle Store (RT @aral: Just finished Designing Devices by @odannyboy. Should be required reading for all designers.
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Fred Zimny
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“Not only has the accelerated way of 'executing' ideas changed, the mere distinction between producers and consumers/users has been falling away.” - Anne Pascual, Design Director of IDEO, discussed in her talk at NEXT13 how digital tools and means...
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Fred Zimny
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A new Bain & Company survey shows that innovative companies are made, not born. They develop five essential skills, ranging from a strategy focused on innovation goals to effective management of the innovation portfolio.
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Fred Zimny
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Valentin Heun's projects include a door lock, desk lamps, and a small radio that bring the benefits of computation to objects without sacrificing their intrinsic, tactile pleasures.
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