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Could a Social-Media Tool Increase Kindness?

Could a Social-Media Tool Increase Kindness? | Designing design thinking driven operations | Scoop.it
When I lived in downtown Boston, I was surprised by how standoffish everyone in my apartment building was. We would see each other twice a day in the elevator but we'd rarely exchange a word of greeting or acknowledgment.
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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Designing Government: Transforming the Citizen Experience

Keynote at Interaction South America in Buenos Aires on November 21, 2014. Discusses the need for change in government, the opportunity for design to help, and the need to focus design for service, for policy, and for change.

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Five ways to get more from digital advertising | McKinsey & Company

Five ways to get more from digital advertising | McKinsey & Company | Designing design thinking driven operations | Scoop.it
As spending on digital advertising keeps growing, companies must adapt their traditional marketing model and capabilities for the investment to be effective. A McKinsey & Company article.
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Watching: frogs Scott Nazarian and Joe Murray on Design For the Customer Obsessed

Watch: frogs Scott Nazarian and Joe Murray on Design For the Customer Obsessed Enterprise via @forrester #ForrForum: http://t.co/UmybRnuqXa
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10 Hottest Technologies in Higher Education

10 Hottest Technologies in Higher Education | Designing design thinking driven operations | Scoop.it
Ten Hottest Disruptive Technologies in Higher Education from Vala Afshar


The annual EDUCAUSE conference is where innovative higher education CIOs go to learn about new industry trends and compare notes on the latest breakthroughs.
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Rescooped by Fred Zimny from Future of Work
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The Future of Work and the Transformation from Within

Which companies are ensuring their place in the future?

 

Definitely not those sticking to conventional models in work organisation or in structuring and running their businesses. As evolution teaches, the ability to adapt to environmental changes, such as the ones we experience in the corporate world, determines who has a better chance of thriving.


So, is your company’s DNA set to evolve?


Via Kenneth Mikkelsen
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Rescooped by Fred Zimny from New Customer - Passenger Experience
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In #CX, you must accelerate, match or outpace the speed of market transformation

In #CX, you must accelerate, match or outpace the speed of market transformation | Designing design thinking driven operations | Scoop.it
The customer landscape is shifting. It always does. This time, however, the door to Digital Darwinism has been kicked off its hinges. Technology and society are evolving faster than the ability to adapt. Consumers are becoming more connected. As such, they’re more informed. With information comes empowerment. And with new found connectedness and power, customer expectations begin to shatter current sales, marketing, and support models.
Social, mobile, and real-time each contribute to a new reality for customer experiences and engagement.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, November 25, 11:31 PM

As @BrianSolis rightfully points out:


"The customer landscape is shifting. It always does. This time, however, the door to Digital Darwinism has been kicked off its hinges. #Technology and society are evolving faster than the ability to adapt. Consumers are becoming more connected. As such, they’re more informed. With information comes empowerment. And with new found connectedness and power, customer expectations begin to shatter current sales, #marketing, and support models.

#Social, #mobile, and real-time each contribute to a new reality for #customer #experiences and #engagement."


Will your company be ready for the customer of tomorrow?

Darcy Bevelacqua's curator insight, November 26, 4:43 PM

Customers are more connected, informed and empowered than ever. Keeping up with the pace of change is geting more difficult. What are you doing to prepare for tomorrow? 

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What will happen with marketing technology in 2015?

What will happen with marketing technology in 2015? | Designing design thinking driven operations | Scoop.it
Welcome to prediction season, again! It doesn’t take a crystal ball to know you’re going to be inundated over the next 30 days with people prophesying your future — at least your future in marketing for the year ahead.
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design thinking is not about thinking about design

Design Thinking Methodology

Via Laila Bröcker
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Anne Landreat's curator insight, Today, 7:45 AM

And is not (necessarely) about graphic design...

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Big Data - Darling of the Retail Industry - insideBIGDATA

Big Data - Darling of the Retail Industry - insideBIGDATA | Designing design thinking driven operations | Scoop.it
Big Data - Darling of the Retail Industry
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Measurement and monetizing customer experience with social media.

This is a seminal study that provides substantial evidence that social media is not an upper funnel influence on brand awareness, but rather a metric reflecting the customer-brand experience which has a direct impact on customer purchase behavior.

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Rescooped by Fred Zimny from Services Leadership Digest
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Seven shifts that will change marketing in 2015 and beyond

Seven shifts that will change marketing in 2015 and beyond | Designing design thinking driven operations | Scoop.it
From the pervasive web to the merging of online and offline shopping, Tom Goodwin shares his thoughts on the future changes marketers face

Via CSL
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9 Principles For Great Branding By Design

9 Principles For Great Branding By Design | Designing design thinking driven operations | Scoop.it
We all know great design has a critical role to play in building a great brand. But how do we go about making that happen? Three top designers weigh...
Fred Zimny's insight:

We all know great design has a critical role to play in building a great brand. But how do we go about making that happen? I recently had the opportunity to speak to three top designers about that very question: Robert Brunner, founder of the design shop Ammunition and author of Do You Matter: How Great Design Will Make People Love Your Company; Joe Doucet, founder of Joe Doucet Studio and David Hill, vice president of design at Lenovo and author of the Design Matters blog.

Through these conversations, it became clear that the link between design and branding is important, and that having a top design team is to crucial to having a winning brand.

Here's what I learned

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How to Better Remember and Make Use of What You Read

How to Better Remember and Make Use of What You Read | Designing design thinking driven operations | Scoop.it
A blog about productivity, workflow automation, company building and how to get things done with less work.
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How to build bridges between corporate silos | Customer Experience IQ Blog

How to build bridges between corporate silos | Customer Experience IQ Blog | Designing design thinking driven operations | Scoop.it
Real change cannot be made without the leverage of technology, but technology cannot deliver the change without, changing the company's cultural focus first
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Rescooped by Fred Zimny from Customer Service and Experience ... Making a Difference
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Customer Service Design Requires Continuous Improvement

Customer Service Design Requires Continuous Improvement | Designing design thinking driven operations | Scoop.it
Finding customer service design processes to continually improve is not rocket science. Average or less customer service is the norm in many industries.

Via Mike Schoultz
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Mike Schoultz's curator insight, November 26, 6:37 AM

Social isn’t just a new way of marketing, it’s a new way of doing business.

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Surviving the Digital Revolution: IT’s New Role With the C-Suite

Surviving the Digital Revolution: IT’s New Role With the C-Suite | Designing design thinking driven operations | Scoop.it
Technology writer Nicholas Carr caused a stir in 2003 when the Harvard Business Review published his article with the provocative title “IT Doesn’t Matter.” Carr argued that IT had become an industrial infrastructure commodity just like railroads...
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Rescooped by Fred Zimny from Data driven marketing and customer experiences
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The End of Demographics: How Marketers Are Going Deeper With Personal Data

The End of Demographics: How Marketers Are Going Deeper With Personal Data | Designing design thinking driven operations | Scoop.it
Marketers have built a temple that needs to be torn down. Demographics have defined the target consumer for more than half a century — poorly. Now, with emerging interest graphs...

Via Jean-Michel Franco
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Sue Walsh's curator insight, November 26, 6:01 PM

An interesting piece on the power of social profile data, behavioural data and stage of life data. Far more powerful and targeted. I particularly like the reference to Psychographic profiling where you consider the 'mental model' of the consumer in the context of a customer lifecycle.

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Interesting? The Customer Experience Payback Study

The Customer Experience Payback Study.
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Marcel Zwiers'take on Design [Thinking]

Over the last couple of years I've talked a lot on Design Thinking, Design in general and Service Design. This presentation is my incomplete story on the topic…
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Steve Brock's curator insight, November 26, 9:11 AM

Interesting summary of Design history and frameworks in the context of using Design Thinking to achieve business growth...

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Gartner's CEO Survey Predicts Top Technology Investments For Next Five Years  

Gartner's CEO Survey Predicts Top Technology Investments For Next Five Years    | Designing design thinking driven operations | Scoop.it
In 2014, CEOs are most relying on digital marketing, e-commerce, customer experience management, business analytics and cloud business  to improve performance over the next five years.  These five technology areas are expected to deliver the most...
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Lenovo's challenges in social media listening

Lenovo's challenges in social media listening | Designing design thinking driven operations | Scoop.it
While social media listening has become a core part of the brand's strategy, here are the challenges it has had to overcome along the way.
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Feeling Thankful for Human Interaction - InsideCXM

Feeling Thankful for Human Interaction - InsideCXM | Designing design thinking driven operations | Scoop.it
Humans have become adept at automating everything, and we’re rapidly replacing human effort with mechanization and/or computerization. We have found a way to automate more and more tasks in our factories, schools, medicine, even communication!
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The Challenges of Designing for Experience | Hyper Island

The Challenges of Designing for Experience | Hyper Island | Designing design thinking driven operations | Scoop.it
The Challenges of Designing for Experience at Hyper Island - we enable companies and individuals to develop, grow and rise to the challenges of tomorrow's transformative technology.
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Leading Digital Transformation

Leading Digital Transformation | Designing design thinking driven operations | Scoop.it

“ Digital technologies -- from social media to mobile computing to big data to the internet of everything -- are transforming businesses in every industry. Do..”


Via Roger Smith, Antal Ruiter, Torsten Fell
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Roger Smith's curator insight, November 21, 7:57 PM

Although the Internet changed everything for business, probably the biggest change in human existence since the industrial revolution, the next change will be bigger, faster and more breathtaking.  Hang on it's going to be a bumpy ride

Lee SCHLENKER's curator insight, November 25, 1:50 AM

What makes some firms “digital masters” while the majority of them lag behind?

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Social Marketing Habits of Highly Effective People

Social Marketing Habits of Highly Effective People | Designing design thinking driven operations | Scoop.it
Social marketing is no longer a choice, yet, only a few understand what effective social marketing is. Learn the habits of effective social marketing here.
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