Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
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Designing service?

Designing service? | Designing  service | Scoop.it
Designing service One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action…
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How Consumer Brands Can Connect with Customers in a Changing Retail Landscape - #service #servicedesign #designthinking

How Consumer Brands Can Connect with Customers in a Changing Retail Landscape - #service #servicedesign #designthinking | Designing  service | Scoop.it
When news broke earlier this year about Amazon’s courtship of some of the world’s biggest consumer packaged goods (CPG) brands, it touched off a wave of speculation. Was the e-commerce giant engaged in a long game to alter the relationships between consumer goods makers and their brick-and-mortar retail partners? However it plays out, Amazon’s outreach exposed a…
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7 things I wished designers did more of when working with developers - #service #servicedesign #designthinking

7 things I wished designers did more of when working with developers - #service #servicedesign #designthinking | Designing  service | Scoop.it
  Collaboration between designers and developers is essential for creating great products. Every company has different organizational structures for designers and developers. Some companies have designers and developers on two separate teams. Read all at : 7 things I wished designers did more of when working with developers
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How Smart Services create sustainable customer value #automotive # - #service #servicedesign #designthinking

How Smart Services create sustainable customer value #automotive # - #service #servicedesign #designthinking | Designing  service | Scoop.it
Though critical to building internal efficiencies, Industry 4.0—smart connected products built on digitized factories and platforms—is too limited to unlock the full scope of opportunities created by this remarkable transformation. What’s needed is a more comprehensive view of value creation: one that leverages the power of smart services as the backbone of the end-to-end digital…
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Mastering Complexity Through Simplification: Four Steps to Creating Competitive Advantage - #service #servicedesign #designthinking

Mastering Complexity Through Simplification: Four Steps to Creating Competitive Advantage - #service #servicedesign #designthinking | Designing  service | Scoop.it
Understanding what drives simplicity is one thing—making it a reality is another. BCG has developed and deployed a four-step approach to simplification. Smart Start. The first step is the identification of the performance issues and the symptoms of complicatedness. A company should not simplify itself only for the sake of simplifying. Simplification is for companies that…
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The Katzenbacher's 10 Principles of Organizational Culture - Be a leader in #service: #servicedesign and #designthinking

The Katzenbacher's 10 Principles of Organizational Culture - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
10 Principles of Organizational Culture Companies can tap their natural advantage when they focus on changing a few important behaviors, enlist informal leaders, and harness the power of employees’ emotions. The Critical Few: Components of a Truly Effective Culture Companies with the most effective culture seek out and continually reinforce so-called keystone habits. Companies that…
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How CIOs can use machine learning to transforming customer service - Be a leader in #service: #servicedesign and #designthinking

How CIOs can use machine learning to transforming customer service - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Thinkstock (Thinkstock) In recent years, advances in machine learning have propelled its use to the forefronts of virtually every industry in the modern economy. This exciting new way to conduct business is thus being increasingly relied upon to provide better customer service experiences at a fraction of current cost. What specific strategies are the world’s…
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Do never forget: a designer does not an artist make - Be a leader in #service: #servicedesign and #designthinking

Do never forget: a designer does not an artist make - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
“I don’t just make things look pretty, I solve problems and build intuitive user interfaces that delight our customers, for a living.”
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Tech Vision 2017 Trend 1: AI is the New UI - Be a leader in #service: #servicedesign and #designthinking

Tech Vision 2017 Trend 1: AI is the New UI - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
https://www.slideshare.net/AccentureTechnology/ai-is-the-new-ui-tech-vision-2017-trend-1?ref=https://www.accenture.com/us-en/insight-artificial-intelligence-ui See how Artificial Intelligence (AI) plays a wide range of increasingly sophisticated roles in creating better customer interactions at the user interface (UI) in trend 1 of Tech Vision 2017. Related articles If Platform Sprawl Leaves No Industry Behind? How will it impact you? - How to be a leader in #service: #servicedesign and…
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Deloitte's 2016 global mobile consumer survey: US edition (download possible) - Be a leader in #service: #servicedesign and #designthinking

Deloitte's 2016 global mobile consumer survey: US edition (download possible) - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Imagine for a moment that you are suddenly marooned on a desert island. Aside from basic necessities like food and water, what from your civilized past would you miss the most? If you said your mobile device, you are not alone according to recent mobile consumer trends (though we can’t guarantee the connectivity). Mobile devices…
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Data Can Do for Change Management What It Did for Marketing - Be a leader in #service: #servicedesign and #designthinking

Data Can Do for Change Management What It Did for Marketing - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Business in the 21st century is being redefined by a data-driven revolution. Take the MIT Media Lab’s experiment to see whether it could estimate retail sales performance on “Black Friday,” the day following the US Thanksgiving holiday. Instead of waiting for data from the stores themselves, they used location data from mobile phones to infer…
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17 stats that show why CX is so important - Be a leader in #service: #servicedesign and #designthinking

17 stats that show why CX is so important - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Customer experience (CX) has been a hot topic for a number of years now, with global brands like Airbnb and Apple setting the standard (and expectations) for what customer experience should look like. As a result, CX - or ‘how customers perceive their interactions with your company’, as Forrester defines it – has become a…
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McKinsey survey results: IT’s future value proposition - Be a leader in #service: #servicedesign and #designthinking

McKinsey survey results: IT’s future value proposition - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Many executives expect IT will play a growing role in driving business results, according to a new survey. For that to happen, CIOs must broaden their profiles and prove IT’s effectiveness in areas such as digital and innovation. IT is poised to play a new, more strategic role in companies, one that moves beyond support to…
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How can #creative industries benefit from #blockchain? - #service #servicedesign #designthinking

How can #creative industries benefit from #blockchain? - #service #servicedesign #designthinking | Designing  service | Scoop.it
Five forces of blockchain technology could affect the creative economy. Here are some of the risks and challenges to overcome. Many readers will be familiar with blockchain as the underlying enabling technology developed for Bitcoin, a cryptocurrency. Klaus Schwab, founder and executive chairman of the World Economic Forum, provides this summary in his book on the Fourth…
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How to Gain and Develop Digital Talent and Skills - #service #servicedesign #designthinking

How to Gain and Develop Digital Talent and Skills - #service #servicedesign #designthinking | Designing  service | Scoop.it
As digital transformation disrupts the workplace, one factor more than any other will determine which companies turn digital to their advantage. That critical element is people: the talented employees who are able to use existing digital technologies and adapt to evolving methods and new approaches. Without these employees, companies will struggle to benefit as they…
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PWC study: Workforce of the future - #service #servicedesign #designthinking

PWC study: Workforce of the future - #service #servicedesign #designthinking | Designing  service | Scoop.it
We are living through a fundamental transformation in the way we work. Automation and 'thinking machines' are replacing human tasks, changing the skills that organisations are looking for in their people. But what will the future look like? This isn’t a time to sit back and wait for events to unfold. To be prepared for the future,…
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When to shift your #digital #strategy into a higher gear - #service #servicedesign #designthinking

When to shift your #digital #strategy into a higher gear - #service #servicedesign #designthinking | Designing  service | Scoop.it
There may be a premium for making early moves. When companies first sense a digital competitor entering their market space, they tend to react timidly, reasoning that the risk of damage to revenues and profits is not enough to justify tampering with current business models. Our research indicates, however, that executives may underestimate how close they are…
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Forward Thinking and The Convergence of Brand, Service & Commerce - Be a leader in #service: #servicedesign and #designthinking

Forward Thinking and The Convergence of Brand, Service & Commerce - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Olivier Padiou, Group COO for Valtech, discusses the convergence of brand, service and commerce in creating truly integrated experiences and the most important things to keep in mind to ensure its success Companies undertake digital transformation, which requires the decision to either create new business models or redefine existing business dynamics, with the ultimate goal…
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World Economic Forum Accelerating Workforce Reskilling for the 4th Industrial Revolution - Be a leader in #service: #servicedesign and #designthinking

World Economic Forum Accelerating Workforce Reskilling for the 4th Industrial Revolution - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Continuous learning lies at the heart of thriving in the context of the Fourth Industrial Revolution.
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Skill, re-skill and re-skill again. How to keep up with the future of work - Be a leader in #service: #servicedesign and #designthinking

Skill, re-skill and re-skill again. How to keep up with the future of work - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Skill, re-skill and re-skill again. How to keep up with the future of work Every five years, your skills are about half as valuable as they were before. Image: Bench Accounting/Unsplash Stephane Kasriel, CEO, Upwork The jobs market is well into the 21st century. So why isn’t our education system? Today’s jobs are vastly different than…
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Best 10 UX books 2017

What best UX books do you read? In any cases, the following 10 best user experience books is what you can never miss. They will guide you through the whol
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True: You can’t get authentic, actionable insights in a few clicks - Be a leader in #service: #servicedesign and #designthinking

True: You can’t get authentic, actionable insights in a few clicks - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Surveys and focus groups aren’t used much in our user-centred design process. These are the reasons why.
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Chatbots: Should you waste your time? Top Minds Chime in - Be a leader in #service: #servicedesign and #designthinking

Chatbots: Should you waste your time? Top Minds Chime in - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
What’s all the buzz with chatbots? Although chatbots have been around for a while, within the past year there’s been a surge in interest and usage. There have been more and more companies offering bot building services, website integrations, and developer tools. Now we can have bots on our e-commerce sites with Drift and Intercom, in…
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Today's customer experience mandate: Avoid '50 first dates' - Be a leader in #service: #servicedesign and #designthinking

Today's customer experience mandate: Avoid '50 first dates' - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
The news these days continues to be filled with reports that traditional stores are at last being sustainably displaced by fast growing online competitors. Startups in online shopping, media, travel, financial services, sharing economy, and finally even healthcare, have either invented popular new high-growth digital categories or are in the midst of successfully re-imagining the old ones in digital native…
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Forrester - Lead with a Scaled Design Thinking Mindset (download possible) - Be a leader in #service: #servicedesign and #designthinking

Forrester - Lead with a Scaled Design Thinking Mindset (download possible) - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
https://twitter.com/DTAcademyLondon/status/893014839009869824 Overall SAP comes across as a design leader, and Forrester analyst Ryan Hart writes how SAP BUILD helps organizations scale design thinking while sitting on top of SAP Cloud Platform. The report includes BUILD screenshots and references how SAP and the Hasso Plattner Institute of Design have frameworks and methodologies to foster innovation https://issuu.com/fredzimny/docs/a8723149-c57c-0010-82c7-eda71af511f
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Big, open, driven. How can Service Designers deal with data? - Be a leader in #service: #servicedesign and #designthinking

Big, open, driven. How can Service Designers deal with data? - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
In the world of Design, especially Service Design, “data” is a trending topic, quite often addicted with some adjectives. But as soon as words should be put into actions the passion seems to fade. Because “data” means numbers, numbers mean math and math is boring for most of us. Let’s imagine that today, right after…
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