Using Lean, Six Sigma, Agile, Service Design to drive Continuous Improvement Efforts in Sales and Marketing. ... Topics covered: Lean, Six Sigma, Theory of Constraints, Design Thinking, Service Design, Agile.
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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
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Fred Zimny
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Scooped by Fred Zimny onto Designing design thinking driven operations |
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Klooff founder Alejandro Russo shares his advice for new startups. Klooff, which serves as a place to unite pet parents, was named one of Time.com’s top 10 startups to watch in 2013. Delete the scoop?
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From the Lyris/EIU report, Mind the Marketing Gap Digital marketers know what consumers want, right? Delete the scoop?
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In a recent post for The Atlantic, Derek Thompson investigates what drives people to read content online. As a writer for a popular news site, it’s of interest to Thompson to find out what people are clicking on and why when navigating through the endless amount of web content available. Though it sounds like a boring study of analytics at first, his findings and references are actually super interesting. Via gdecugis 
gdecugis's curator insight,
June 18, 10:53 PM
This is a guest post Ally wrote for business2community.com where she comes back on what makes the difference between popular and relevant and how we've been forced to make a choice between the two before. The good news is that with content curation becoming not only mainstream but also interest-based this is no longer the case (as Nick Peachey also recently explained in an interesting comparative analysis). We can now have our cake and eat it. Delete the scoop?
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A review of The Athena Doctrine: How Women (and the Men Who Think Like Them) Will Rule the Future, by John Gerzema and Michael D’Antonio Delete the scoop?
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The page is dead. (#noteworthy #mgmt Don't Let Paper Paradigms Drive Your Digital Strategy http://t.co/XiRlAchTIW) Delete the scoop?
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Assumptions and biases get in the way of making better business decisions. Learn to root them out with these tips. Delete the scoop?
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Image-editing app PicsArt got to 60 million downloads by letting user input determine what its features should be. (Want Customers to Love Your Product? 
John Michel's curator insight,
June 18, 9:29 AM
What's the best way to make sure customers will choose your product? Ask them what they want, and then give them exactly that. Delete the scoop?
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Customer Management, a division of IQPC, recently published their Spring 2013 Executive Report on Customer Experience. The report surveyed 146 customer management leaders, via an online questionnaire.... Delete the scoop?
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Attending a conference isn't all about personal and career development. Here's what else employees should be doing. Delete the scoop?
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Retail is one of the most flimsy, fickle sectors around, and low-risk investors tend to steer clear. But with another positive report this Via The Mann Group Delete the scoop?
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Customer journeys are often represented as linear processes. They are complicated; nuanced. Rewarding loyalty (not just customer acquisition) benefits all! Delete the scoop?
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I always get frustrated at poor customer service, but over the last couple of months I've become more aware of 'the overall experience' I get from a brand - especially because I have had some great... Delete the scoop?
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HT @rossdawson Keynote slides: Crowds and the future of creativity and innovation http://t.co/KLgvRmUFaP Delete the scoop?
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Mobile implies movement, and when it comes to technological evolution, there’s no sitting still. Delete the scoop?
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Core77 has played a huge role in my career covering innovation. When I was launching the Innovation & Design online site at Business Week, Core77 was my first partner. It proved critical. Partnering... Delete the scoop?
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A common way to gauge customer satisfaction with the quality of service is byconducting qualitative surveys. We will be looking at average wait time vs. satisfaction levels. Via Kazumichi Sakata (Mario) Delete the scoop?
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In case you missed it >> Customer Experience Innovation From The Outside In http://t.co/34vfaaGtAD #CX #CustExp #OutsideIn Delete the scoop?
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We’re witnessing one of the latest waves of technological disruption, as mobile devices put access to the internet in the hands of people who previously never had that power. Delete the scoop?
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★ The Microinteractions Cheat Sheet http://t.co/sIFTfCl1Ka Perfect to hang up on your desk wall. Delete the scoop?
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My mother and grandmother speak of the days when you walked into a ladies fashion store and you had an associate approach you and ask if they could help you find something. (Letter: What Happened To the Days of Customer Service? Delete the scoop?
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Learning by doing! DesignThinkers Academy offers and co-creates Training Programs for Professionals and Teams in Corporate and Governmental environments. Delete the scoop?
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OpenIDEO is a global community that will draw on your optimism, inspiration, ideas and opinions to solve problems together for the collective social good. Delete the scoop?
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Since the economic crisis, many companies have been trying to figure out the best way to reposition themselves for growth and economic recovery. Delete the scoop?
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In the digital space, any gap between consumer and business perception of marketing effectiveness must be viewed as a loss for business. Delete the scoop?
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Designers are arrogant. So most people tend to think. Designers are narrow-minded if it comes in challenging their designs. They hate feedba… (RT @volpelino: he designers, how do you deal with feedback? Delete the scoop?
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