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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by
Fred Zimny
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Scooped by Fred Zimny onto Designing design thinking driven operations |
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In a recent interview, Gerald Kane, an associate professor of information systems at the Carroll School of Management at Boston College, aptly described the rapidly evolving role of social business tools within companies. Delete the scoop?
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Creating a customer experience culture Delete the scoop?
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ITWeb Delete the scoop?
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RT @fischmarkt: NEXT Service Design 2013 - Call for digital service design cases http://t.co/36bAWOb3qq Delete the scoop?
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Some simply don't get it at all: Co-Creating Value Using Social Media Marketing http://t.co/adofyDzfb8 #fail Delete the scoop?
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The US affluent consumer is highly likely to own a smartphone or tablet, and is increasingly turning to these devices to research and buy products. Delete the scoop?
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Oppositional goals can actually increase creativity. Delete the scoop?
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There's no doubt that Google's algorithm is more complex - and volatile - than ever. The days where SEO was all about meta tags and backlinks is long gone Via Norval Oswald Delete the scoop?
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Nearly half of US households now own tablets, according to research, as lower-priced models have come to market. Via Marylene Delbourg-Delphis Delete the scoop?
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HT @rossdawson Keynote slides: Crowds and the future of creativity and innovation http://t.co/KLgvRmUFaP Delete the scoop?
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Mobile implies movement, and when it comes to technological evolution, there’s no sitting still. 
Guy Van Neck's curator insight,
Today, 2:54 PM
Let employees use their own mobile devices in the work environment to boost productivity! Delete the scoop?
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Core77 has played a huge role in my career covering innovation. When I was launching the Innovation & Design online site at Business Week, Core77 was my first partner. It proved critical. Partnering... Delete the scoop?
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Savvy company executives know that some of their greatest and potentially most enduring assets are their long-run customer relationships. Delete the scoop?
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The BBC’s young accelerator program, called BBC Labs, has launched its latest batch of London digital media startups. Delete the scoop?
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What is the value of "experience"? That's not an idle question for companies in the sharing economy. The experience--or how the person experiences the company--is the differentiator from the equivalent traditional company. Delete the scoop?
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In the short time since I started designing, I have had a bunch of titles to describe my role; some I chose myself when freelancing, and som… (RT @Padday: @tuhin has the best description of a 'Product Designer' I've seen. Delete the scoop?
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Designing Devices: Dan Saffer: Amazon.com: Kindle Store (RT @aral: Just finished Designing Devices by @odannyboy. Should be required reading for all designers. Delete the scoop?
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“Not only has the accelerated way of 'executing' ideas changed, the mere distinction between producers and consumers/users has been falling away.” - Anne Pascual, Design Director of IDEO, discussed in her talk at NEXT13 how digital tools and means... Delete the scoop?
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A new Bain & Company survey shows that innovative companies are made, not born. They develop five essential skills, ranging from a strategy focused on innovation goals to effective management of the innovation portfolio. 
Dr. Dan Kirsch's curator insight,
Today, 3:31 PM
"450 executives...two-thirds said their companies made innovation one of their top three priorities. Yet fewer than one-quarter believed that their companies were effective innovators."
Those that succeed, started with a strategy. Delete the scoop?
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Valentin Heun's projects include a door lock, desk lamps, and a small radio that bring the benefits of computation to objects without sacrificing their intrinsic, tactile pleasures. Delete the scoop?
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How do you approach problem solving? Does your approach always take a human-centric approach or does it embrace a more systemic view? How do the needs of the planet fit into the way you do business or just your everyday life? Via Kazumichi Sakata (Mario) Delete the scoop?
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From alternative currencies to same-day shipping, check out the top talking points from the Internet Retailer Convention and Exhibition Via The Mann Group Delete the scoop?
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Klooff founder Alejandro Russo shares his advice for new startups. Klooff, which serves as a place to unite pet parents, was named one of Time.com’s top 10 startups to watch in 2013. Delete the scoop?
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From the Lyris/EIU report, Mind the Marketing Gap Digital marketers know what consumers want, right? Delete the scoop?
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In a recent post for The Atlantic, Derek Thompson investigates what drives people to read content online. As a writer for a popular news site, it’s of interest to Thompson to find out what people are clicking on and why when navigating through the endless amount of web content available. Though it sounds like a boring study of analytics at first, his findings and references are actually super interesting. Via gdecugis 
Judith van Praag's curator insight,
Today, 10:57 AM
As organizer of the Greater Seattle Women Who Write Meetup for little over a year, I've noticed the Meetup I proclaimed to be Most Popular on our monthly calendar IS indeed the one that attracts the largest number of participants. Chicken, egg, or marketing? 
gdecugis's comment,
Today, 3:07 PM
@Judith : good thing is you found it one way or the other! Relevant content is getting through now ;-)
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