The tragic story in which a man rented a car in Boston via peer-to-peer car sharing company RelayRides and wound up seriously injuring four people while losing his life, raised a familiar question for the share economy: Who’s responsible?
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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
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Fred Zimny
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Scooped by Fred Zimny onto Designing design thinking driven operations |
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This month's cartoons and caption contest from Harvard Business Review. Delete the scoop?
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We are looking for in-house service designers! Delete the scoop?
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Forget spreadsheets, swot analysis and risk management, the latest topic on the business school agenda is happiness. Those academics who research the topic prefer to classify it a bit differently, however. Delete the scoop?
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Conversion Centered Design is a discipline targeted at designing experiences that achieve a single goal - using persuasive design & psychological triggers. Delete the scoop?
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Introspection is out, and outrospection is in. Philosopher and author Roman Krznaric explains how we can help drive social change by stepping outside ourselv... Delete the scoop?
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Managers need to keep up with what social media is becoming and how to use it. (New on our blog from @profkane: What Is Social Media, Anyway? Delete the scoop?
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You'd think that when retailers enhance their online shopping options, the goal would be increased online sales. Not so with Target, Gap and Rite Aid — which are adding new online tools with the hopes of boosting in-store sales. Via The Mann Group Delete the scoop?
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Higher education should be closing the gap between the rich and the poor. But college economics are driving them further apart Via Society for College and University Planning (SCUP) Delete the scoop?
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By Mona Patel Published: May 20, 2013 “A UX strategy needs to be alive and current to be valuable.” If you were moving to New York City, what would get you excited? You might say the nightlife or the... Delete the scoop?
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I was interviewed by Victor Helmre, a Master's student writing a thesis as part of a program called Business & Design – a collaboration between a design school and a business school in Gothenbu... (Design thinking and startups: A good match? Delete the scoop?
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Editor's note: Keith Teare is the founder of just.me and a partner at Archimedes Labs. He is also the co-founder of TechCrunch. Delete the scoop?
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By guiding the design of customer interactions, the principles of behavioral science offer a simple, low-cost route to improved customer satisfaction. A McKinsey Quarterly article. Delete the scoop?
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Re-create the in-store customer experience online Utalkmarketing Consumers head in-store for a product/service paired with a high quality environment and personal service from a brand they know is listening and responding to their needs – to... Delete the scoop?
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"Volunteer for the garbage," and other tips from HBR authors. (The Graduation Advice We Wish We'd Been Given http://t.co/00TLAhUGF4) Delete the scoop?
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Are your designers problem solvers, or more artists? Check out this post and you'll get the gist. Delete the scoop?
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How to design a mix of formal and informal factors to advance your company’s strategy. Delete the scoop?
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Looking for a compelling inbound marketing stat? You can rely on this blog post for that. Delete the scoop?
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How to get the most value from the investment. http://t.co/LlaUj4BQZy) Delete the scoop?
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When I step on stage to speak, I get 8 seconds before the listener decides how to categorize me: worth attention, or time to check my mobile email What are your first words? When I meet someone at ... Delete the scoop?
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Tim Brown, CEO and President of IDEO discusses design, innovation, and the future of entrepreneurship. Via Tania Kowritski Delete the scoop?
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Tony Bovaird, Elke Löffler and Frankie Hine-Hughes explain what public service co-production is, and why it matters. (http://t.co/fhqnYdKedZ reading up on Co-Production)... Delete the scoop?
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My latest blog - Cure Your Service Desk With Customer Experience | @Forrester Blogs http://t.co/8UfJyaK9bw #itsm #ForrForum 
Yu Ji's curator insight,
May 20, 6:36 AM
We need to start assessing IT’s value from a people-centric perspective. To achieve this, three questions are very essential for IT service desks to ask themselves: 1. Did the ‘interaction’ meet customers' needs? 2. Was the ‘interaction’ easy? 3. Was the ‘interaction’ enjoyable? Delete the scoop?
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Luis Suarez's curator insight,
May 19, 7:39 PM
"No, the future of work is not about replacing sharepoint and email, it’s about re-defining what work means, why we work, and how we work". Indeed, and in order to do that, we need to start challenging the status quo of how certain things have happened in the corporate world over the course of decades. Only when we shake that off, we would have a chance to define the workplace of the future. Not before.
And some times we have got to get started with small steps, but with a bigger impact, like ditching corporate world and break the chain altogether... Delete the scoop?
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Global consulting firm Accenture has agreed to buy digital marketing company Acquity Group for $316 million, the companies announced Friday. Founded in Chicago in 2001, Acquity Group works with such... Delete the scoop?
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The sheer proliferation of new online devices and digital consumer channels is pushing leading-edge companies to rethink how they connect with and engage their customers. Delete the scoop?
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