Sketchnotes of Leisa Reichelt's talk on Strategic User Experience at UX Cambridge in November 2012.
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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
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The Design Thinking Toolkit we’ve been working on is finally making its way to printing and manufacturing. Delete the scoop?
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#ServiceDesign RT @XeroxEvents: Is #servitization the saviour of Britain’s #manufacturing industry? New report here: http://t.co/J6ObE4tHpx Delete the scoop?
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Exploiting the convergence of physical & digital. Ready to be a Chief Digital Officer #CMO #CDO #smartercommerce http://t.co/vqeZTikIxl Delete the scoop?
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Using future pacing techniques in the earlier stages of planning (whether that’s writing user... Delete the scoop?
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An art history professor makes her students sit in front of a painting for three hours. PampG invents the Swiffer. Those events are more alike than... Via Karen Dietz 
Karen Dietz's curator insight,
Today, 12:35 AM
When I work with clients and their biz stories, and their organizational culture, I often talk about the need to develop patience. I also discuss with them the principle of deceleration resulting in acceleration. This article, written by Drake Baer, explains both the need for patience and the principle of deceleration in order to accelerate. I know, it sounds so counter-intuitive! But it works. What does this have to do with storytelling? Because way too often we rush to craft our stories without giving ourselves time to patiently sit with them, think about them, recraft them, learn more about ourselves from them, etc. Spending the time to reflect on your story will get you to a more powerful piece more quickly. And your story creativity will definitely kick in by bringing more patience into the process. This notion is rarely talked about in articles, but acknowledged as part of the story process among some top performance tellers. So take a breath, relax, reflect, and give your creativity a chance to emerge. This review was written by Karen Dietz for her curated content on business storytelling atwww.scoop.it/t/just-story-it Delete the scoop?
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Innovative marketing teams that excel in current digital marketing trends and embrace new tactics will come out on top, according to a Forrester report. Via J-P De Clerck Delete the scoop?
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Balancing the demands of digital marketing isn’t easy, especially if you’re the chief marketing officer. What makes you most successful? Delete the scoop?
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Our ongoing World Of Servers series swept through London last week for the Gartner Enterprise Architecture Summit. Here are five key lessons to take a... Via ValerieMalaval Delete the scoop?
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The Challenge of Change in the University Environment - Compass Higher Education Consulting http://t.co/sHq9FhDMtg" http://t.co/vTyrQLj7tH Via Susan Bainbridge Delete the scoop?
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How to design a mix of formal and informal factors to advance your company’s strategy. Delete the scoop?
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CIOs need to start thinking how to integrate big data into their customer relationship management (CRM) systems, says technology analyst (Gartner: Big data will transform customer relationship management... Delete the scoop?
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As the U.K. economy begins to return to modest growth, a new report finds manufacturers that incorporate useful services with their existing products are realis Delete the scoop?
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Designer, Researcher and Educator on Design Thinking and Fellow at Saïd Business School In her day job Lucy is head of social design at the Young Foundation,... Delete the scoop?
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Drawing on the best of two worlds may be your only viable strategy. Delete the scoop?
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It's a lot different from getting them to buy your products and services. Delete the scoop?
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New in @uxmag- The shared espresso machine and other methods for creating a #collaborative #design environment http://t.co/lLnBmWDtuA - #UX Delete the scoop?
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Innovative marketing teams that excel in current digital marketing trends and embrace new tactics will come out on top, according to a Forrester report. Via J-P De Clerck Delete the scoop?
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Your're disruptive technology model has my buy-in Clayton .. http://t.co/pXvzsrjLBt Delete the scoop?
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Design thinking is all about getting closer to your customers to really understand what they do, how they think and what they need, so you can focus (RT @kerijaehnig: Creating around the customer: design thinking and social media Via A. Kosuke Delete the scoop?
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Rachel Shechtman, founder of Story talks about how the element of surprise and renewal is key in today's stores. Via The Mann Group Delete the scoop?
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Buy it by May 31 and take 25% off! Enter code DFCPUBNOT when purchasing directly from Rosenfeld Media. Delete the scoop?
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This test can help you better target your ad investments. (#howinteresting #crm How to Assess an Ad's Creativity - This test can help you better target your ad investments. Delete the scoop?
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Design Thinking 101. (RT @Bhooshan: What is Design Thinking? http://t.co/EmWz92GmZF) Delete the scoop?
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