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Accenture Video-Over-Internet Consumer Survey 2012 - Francesco Venturini

Accenture Video-Over-Internet Consumer Survey 2012 - Francesco Venturini | Designing design thinking driven operations | Scoop.it
Accenture’s Video-Over-Internet Consumer Survey 2012 finds that digital consumers of all ages are embracing over-the-top TV as the medium goes mainstream.

Via Peter Hoeve
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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Call for European social innovation and service projects! - European Commission

Call for European social innovation and service projects! - European Commission | Designing design thinking driven operations | Scoop.it
A great opportunity created by Fusedrops, the first crowdfunding platform dedicated to service design and social innovation projects. Their Call for Services initiative is open to anyone who wants to validate or needs funding for their project. Apply now!
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Content Strategy 2015: Marketing, Mobile, and the Enterprise

Content remains a fundamental challenge for all of our organizations. Instead of talking about "what's next," let's talk about what's needed. Find out what bas…
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The-king Gharip's comment, January 26, 6:39 AM
مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

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New Global Study Reveals Cultural Gaps Impede Companies’ Efforts to be Data-Driven - insideBIGDATA

New Global Study Reveals Cultural Gaps Impede Companies’ Efforts to be Data-Driven - insideBIGDATA | Designing design thinking driven operations | Scoop.it
New Global Study Reveals Cultural Gaps Impede Companies’ Efforts to be Data-Driven
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This Is The Ultimate Routine For A Perfect Work Day

This Is The Ultimate Routine For A Perfect Work Day | Designing design thinking driven operations | Scoop.it
You might think the perfect workday includes a promotion or a raise, or perhaps your evil boss getting fired. Sadly, such monumental events don't happen very often.
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The-king Gharip's comment, January 26, 6:40 AM
مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

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Service Innovations, Customer Experience and Analytics Among Key Influencers for Operators' Spending in 2015 - Netcracker

Service Innovations, Customer Experience and Analytics Among Key Influencers for Operators' Spending in 2015 - Netcracker | Designing design thinking driven operations | Scoop.it
Enhancing customer experience is a major macro trend that will accelerate in 2015. But the micro view for CSPs will be to shift their focus from ordering processes to shopping experiences.
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Anatomy Of Customer Relationship Management | Visual.ly

Anatomy Of Customer Relationship Management | Visual.ly | Designing design thinking driven operations | Scoop.it
Thanks to the prime time soap operas showing a hospital scene in every single episode, many people have adopted the practice of describing everything
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Hypotheses driven UX design

Hypotheses driven UX design | Designing design thinking driven operations | Scoop.it
How hypotheses driven design enables the company to become better by learning from the customer
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DIY Experience Map

DIY Experience Map | Designing design thinking driven operations | Scoop.it

Experience Maps are a well known and useful UX tool, but the truth is that when it’s time to get one’s hands dirty aren’t easy to solve. The options are too many and the models so varied that making the right decisions can be really complicated, if you aren’t experienced enough in the end the best case scenario will result in an irrelevant Experience Map, and in the worst case with nothing…


Via Mario K. Sakata
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Customer Revolution 2015? | Sean Tomlinson | LinkedIn

Customer Revolution 2015? | Sean Tomlinson | LinkedIn | Designing design thinking driven operations | Scoop.it
.@Sean_CCM spoke to a few colleagues at #SopraSteria about customer experience in 2015. And they had a lot to say! http://t.co/cGdCUnUP5l
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Designing the Organization from Service Design Perspective

Designing the Organization from Service Design Perspective | Designing design thinking driven operations | Scoop.it
Designing the Organization from Service Design Perspective — Medium
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Why Talented Creatives Are Leaving Your Shitty Agency

Why Talented Creatives Are Leaving Your Shitty Agency | Designing design thinking driven operations | Scoop.it
Over the past few months it seems like I keep having the same conversation over and over again with friends in dozens of…
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Rescooped by Fred Zimny from web digital strategy
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The dissappearance of digital. 2015 and beyond: are you ready for the…

Owen Pringle, former director of digital communications, Amnesty International/ co-founder Therein Visit the CharityComms website to view slides from our past …

Via zendreamer
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The Retailer's Imperative

The Retailer's Imperative | Designing design thinking driven operations | Scoop.it
This report on Customer Experience Management, conduted in partnership with SDL, explores how retailers are addressing the challenge of mastering the customer experience, and other issues essential to the strategic and tactical use of customer...
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Lessons Learned about the Customer Experience in 2014

Lessons Learned about the Customer Experience in 2014 | Designing design thinking driven operations | Scoop.it
During this year talk has been widespread about the customer experience, which is good. What is not so good is that, according to my benchmark research into next-generation customer engagement, mos...
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The-king Gharip's comment, January 26, 6:39 AM
مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

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[Book] Beyond Design Ethnography - Experientia

[Book] Beyond Design Ethnography - Experientia | Designing design thinking driven operations | Scoop.it
Beyond Design Ethnography: How Designers Practice Ethnographic Research
Edited by Prof. Nicolas Nova along with Lysianne Léchot-Hirt of HEAD–Genève (CH), and Fabienne Kilchör and Sebastien Fasel (Emphase.ch)
Head-Genève, January 2015

What do designers mean when they say they’re …
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On Value Proposition Design, The Business Book That Practices What It Preaches

On Value Proposition Design, The Business Book That Practices What It Preaches | Designing design thinking driven operations | Scoop.it
After their initial success with Business Model Generation, Alex Osterwalder and Yves Pigneur are back again with the sequel, an inspiring, beautiful and actionable bestseller-to-be called Value...
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Ingredients for a differentiating customer experience | Strategic Driven

Ingredients for a differentiating customer experience | Strategic Driven | Designing design thinking driven operations | Scoop.it
Six essential ingredients are necessary to create a differentiating customer experience. Answers to these questions will tell the story.
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Balancing Exploration and Exploitation

Balancing Exploration and Exploitation | Designing design thinking driven operations | Scoop.it
New research into the brain and cognitive activities looks at whether increased attentional control is linked to better decision-making performance. What strategies can improve decision making?
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How ‘design thinking’ leads to biz success | Flying Solo

How ‘design thinking’ leads to biz success  | Flying Solo | Designing design thinking driven operations | Scoop.it
Design thinking refers to the element of design fundamentally underpinning the way you run your business. And it’s good for business. Here’s why.
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Experience maps, user journeys and more…

Experience maps, user journeys and more… | Designing design thinking driven operations | Scoop.it

Basic layouts of Experience Maps.


Via Mario K. Sakata
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Roberto Nocera's curator insight, January 24, 2:18 PM

An useful recap about experience map #cxm #customerexperience

Mike Donahue's curator insight, January 26, 9:59 AM

The UX Lady gives a nice breakdown of experience mapping ing the article.

Rescooped by Fred Zimny from UXploration
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Designing the Hiring Process

Designing the Hiring Process - Design Playbooks - Medium
Uncovering the collective wisdom of design leaders about their hiring processes.

Via Mario K. Sakata
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Rescooped by Fred Zimny from Design-Thinking (Business DNA)
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When Lean StartUp meets design thinking: lessons for social entrepreneurs - Virgin.com

When Lean StartUp meets design thinking: lessons for social entrepreneurs - Virgin.com | Designing design thinking driven operations | Scoop.it
In the past decade, there has been a revolution in how we think about bringing new products and services to market.

Via A. Kosuke
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RB's curator insight, January 24, 9:13 PM

Love this article by Ashoka...real insight into meeting customers needs in product design, some great tips.  RB

Rescooped by Fred Zimny from Innovation Strategies
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An Exercise to Get Your Team Thinking Differently About the Future

An Exercise to Get Your Team Thinking Differently About the Future | Designing design thinking driven operations | Scoop.it
Tools borrowed from scenario planning can broaden your view.

Via Ken Cooper
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Six Holiday Shopper Insights to Drive Your Customer Experience | Data-Driven Marketing Network

Six Holiday Shopper Insights to Drive Your Customer Experience | Data-Driven Marketing Network | Designing design thinking driven operations | Scoop.it
Providing an optimal customer experience is especially crucial during the holidays if you want to converts browsers to buyers.
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