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4 Tips for Excellent Online Customer Experience Management ...

4 Tips for Excellent Online Customer Experience Management ... | Designing design thinking driven operations | Scoop.it
In today's digital world, customer experience no longer only exists in-store or through print advertisements. With the growing number of consumers using smart.
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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Digital disruption, emerging technologies to drive retail revenue in 2015 - Retail Customer Experience

Digital disruption, emerging technologies to drive retail revenue in 2015 - Retail Customer Experience | Designing design thinking driven operations | Scoop.it
Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.
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A CIO's guide to the future of work | Dion Hinchcliffe

A CIO's guide to the future of work | Dion Hinchcliffe | Designing design thinking driven operations | Scoop.it
Today's digital workplace is constantly inundated with new applications and devices, as tech investment also decentralizes. Top technology leaders are seeking an orderly path to improvement, yet the the way forward remains more turbulent than ever. Fortunately, there are perspectives that can help.

Via Pascale_Masson
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Experience design is shaping our future - O'Reilly Radar

Experience design is shaping our future - O'Reilly Radar | Designing design thinking driven operations | Scoop.it
Design aligns humans and technology, it aligns business and engineering, it aligns digital and physical, and it aligns business needs and user needs. Here at O’Reilly, we’re fascinated by...
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CMO: What matters in customer experience - YouTube

Lynn Vojvodich, the CMO and EVP of salesforce.com, describes how the company focuses on creating real value for the customer. "It's that permission-based mar...
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Rescooped by Fred Zimny from Customer Experience Excellence Best Practices
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Wearable sensor market to expand sevenfold in five years

Wearable sensor market to expand sevenfold in five years | Designing design thinking driven operations | Scoop.it
Driven by rising demand for fitness and health monitoring features as well as by improved user interfaces, shipments of sensors used in wearable electronic devices will rise by a factor of seven from 2013 through 2019, according to IHS Technology....

Via Alama, Rosetta Carrington Lue
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Lee SCHLENKER's curator insight, October 30, 4:20 AM

According to IHS, the average wearable device shipped in 2019 will incorporate 4.1 sensor elements, up from 1.4 in 2013.

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Forrester 2014 eBusiness & Channel Strategy Forum Recap - YouTube

Watch key insights from Forrester analysts and industry speakers during Forrester’s 2014 Forum for eBusiness & Channel Strategy Professionals in Chicago. Lea...
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GovLab Ideas Lunch w/Lucy Kimbell

GovLab Ideas Lunch w/Lucy Kimbell | Designing design thinking driven operations | Scoop.it
The social design moment: Reflections on the intersections between design, public policy and social innovation TALK DESCRIPTION: In this talk, Lucy Kimbell will share findings from the recently published report she co-authored mapping the...
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Collaborative Techniques

Collaborative Techniques, can unlock innovation and creativity. This training explains how collaborative techniques can used to design and plan innovative new …


Via Kees van Kaam MBA
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ROI Is Out There. You Just Need to Look For It - Strategy Speaks: a Peppers and Rogers Blog

ROI Is Out There. You Just Need to Look For It - Strategy Speaks: a Peppers and Rogers Blog | Designing design thinking driven operations | Scoop.it
#ROI Is Out There. You Just Need to Look For It - Strategy Speaks: a Peppers and Rogers Blog http://t.co/Swsj3yFttr #custexp
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Competitive advantage in the service industries

Competitive advantage in the service industries | Designing design thinking driven operations | Scoop.it
The other day I met with the Managing Director of a big global design consultancy. We talked about the problem his compa…
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Rescooped by Fred Zimny from Innovation Strategies
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Rules for Designing an Engaging Workplace

Rules for Designing an Engaging Workplace | Designing design thinking driven operations | Scoop.it
Insights from environmental psychology.

Via Ken Cooper
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Rescooped by Fred Zimny from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
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Big Data and Omni-Channel Pave The Way For 1:1 Marketing

Big Data and Omni-Channel Pave The Way For 1:1 Marketing | Designing design thinking driven operations | Scoop.it
The importance of personalized customer interaction is becoming far more pronounced among today’s B2B marketers: this is called 1:1 marketing. Smart marketers need to shift our gaze from big data and metrics to creating 1:1 relationships that leverage mining of better and more meaningful data.  This is where “little data” [...]

Via Alama
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Digital disruption, emerging technologies to drive retail revenue in 2015 - Retail Customer Experience

Digital disruption, emerging technologies to drive retail revenue in 2015 - Retail Customer Experience | Designing design thinking driven operations | Scoop.it
Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.
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Rescooped by Fred Zimny from Business: Economics, Marketing, Strategy
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Customer Experience Strategy: Do This, Not That | CustomerThink

Customer Experience Strategy: Do This, Not That | CustomerThink | Designing design thinking driven operations | Scoop.it

Via Pantelis Chiotellis
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Roberto Nocera's curator insight, Today, 2:53 AM

3 key points to be successful with a Customer Experience Strategy #strategy #cxm #customerexperience #servicedesign

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Access over ownership: how the collaborative economy is changing mobi…

This presentation describes the phenomenon of the collaborative economy and how it is changing all parts of the mobility sector, including (p2p) carsharing, ri…
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Local SDN Chapters Will Host the Screenings of SDGC14 Talks

Local SDN Chapters Will Host the Screenings of SDGC14 Talks | Designing design thinking driven operations | Scoop.it
The Service Design Global Conference 2014 offered a huge variety of insightful keynotes and workshops. Our local chapters are taking this chance to host local events to show and discuss the recordi...
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Rescooped by Fred Zimny from Customer Experience Excellence Best Practices
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5 Quick Wins To Boost Your Social Media Customer Service

5 Quick Wins To Boost Your Social Media Customer Service | Designing design thinking driven operations | Scoop.it
Providing timely customer service has always been a daunting task, especially when it comes to recognition of customer’s anticipation and addressing it in a fulfilling manner. All the more true, wh…

Via Rosetta Carrington Lue
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Seven customer experience case studies that generated loyalty and ROI

Seven customer experience case studies that generated loyalty and ROI | Designing design thinking driven operations | Scoop.it
Delighting the consumer is the number one priority for all customer-facing companies.
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Daniel Levitin: "The Organized Mind: Thinking Straight in an Age of Information Overload" - YouTube

he information age is drowning us with an unprecedented deluge of data. At the same time, we’re expected to make more—and faster—decisions about our lives th...
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The End Of Apps As We Know Them - Inside Intercom

The End Of Apps As We Know Them - Inside Intercom | Designing design thinking driven operations | Scoop.it
The experience of our primary mobile screen being a bank of app icons that lead to independent destinations is dying. And that changes… Read more…
Fred Zimny's insight:

And i feel fine, it's the end of the

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Rescooped by Fred Zimny from Customer Experience Excellence Best Practices
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Consumer Engagement in the Digital Age

Consumer Engagement in the Digital Age | Designing design thinking driven operations | Scoop.it
I had a real "aha" moment last week.While I realize this may not be a news flash to the Health 2.0 crowd, it was a wake-up call for me.During a launch event for a new mobile start-up company, a

Via Rosetta Carrington Lue
Fred Zimny's insight:

More and more encounters in stead of relationships

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5 ways industrial design principles can inform digital practices - Precedent

5 ways industrial design principles can inform digital practices - Precedent | Designing design thinking driven operations | Scoop.it
We share our expertise and experience through seminars, articles and reports.
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Practice Service Design to appreciate its value | The Service Design Effect

Practice Service Design to appreciate its value | The Service Design Effect | Designing design thinking driven operations | Scoop.it
What it does and doesn't do.
Fred Zimny's insight:

In the broad sense, please

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Rescooped by Fred Zimny from Service design thinking
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service design workshop

WorkshopInspiring Service Design Workshop

Via Michael Sabah, Marc-Andre Berclaz
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Rescooped by Fred Zimny from Extreme Social
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Preparing for the unexpected in social media

Preparing for the unexpected in social media | Designing design thinking driven operations | Scoop.it
Whether to run your business or to keep your social media on track when something unexpected happens, preparedness is the key.

Via Rami Kantari
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