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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by
Fred Zimny
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Scooped by Fred Zimny onto Designing design thinking driven operations |
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Adobe uncovers surprising data on the Global Creativity Gap.. Delete the scoop?
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Designing Transactions http://t.co/aaGYGzy5ov #ServiceThinking via @GOVUK Delete the scoop?
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Disruptive technologies: Advances that will transform life, business, and the global economy, a report from the McKinsey Global Institute, cuts through the nois Delete the scoop?
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New media expert Brian Solis talks about the future of business, the next generation, and the importance of creating experiences. Delete the scoop?
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Journey to The Heart of #UX Design: Debunking Myths http://t.co/vEHvSLXaQK - #design Delete the scoop?
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This is a post about going from good to best. Plenty of companies have gotten the message that customer experience matters. Delete the scoop?
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“Disruptive technology should be framed as a marketing challenge, not a technological one” - Clayton Christensen, The Innovator’s Dilemma ("Disruptive technology should be framed as a marketing challenge, not a technological one" - Clayton... Delete the scoop?
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Lead or be Led guest Dan Zarrella is the award-winning social media scientist at HubSpot and author of four books: "The Science of Marketing," "Zarrella's Hi... Delete the scoop?
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Twelve emerging technologies—including the mobile Internet, autonomous vehicles, and advanced genomics—have the potential to truly reshape the world in which we live and work. Via ukituki Delete the scoop?
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I was interviewed by Victor Helmre, a Master's student writing a thesis as part of a program called Business & Design – a collaboration between a design school and a business school in Gothenbu... Delete the scoop?
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“So what is the future of having relationships with dead objects?” - David Bausola, founder of Philter Phactory talked about the Life after Data and explained the context of storytelling and technology. Delete the scoop?
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Want Better Customer Experience? Adopt the Six Disciplines of CX Maturity. Delete the scoop?
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E-commerce is something that changes as social trends change; however many businesses are failing to find a good link between social engagement and e-commerce traffic.. Delete the scoop?
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The Business of Creativity: Results from a study on assessing the creative spark conducted by the Motion Picture Association of America, Microsoft & TIME (The Business of Creativity: Assessing the Creative Spark Creativity at Work Delete the scoop?
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The relentless parade of new technologies is unfolding on many fronts. Almost every advance is billed as a breakthrough, and the list of “next big things” g Delete the scoop?
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As technological change accelerates and adoption rates soar, ten pivotal trends loom large on the top-management agenda. A McKinsey Quarterly article. Delete the scoop?
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Planning a meeting can be a hassle. Check out these tools to help ease your scheduling complication woes. (5 Tools to Help Plan Your Next Meeting: Planning a meeting can be a hassle — between finding a mee... Delete the scoop?
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You'll find detailed techniques and exercises that Lisa Bodell and other consultants make their livings delivering. The tools are tried and true, Bodell has developed a system that can turn a tired, risk-averse corporate culture ... Delete the scoop?
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Today's children are digital natives who spend an increasing amount of time with digital technologies, - touch devices in particular. They look competent, deliberate, they seem to use the devices we give them in a more natural way than adults do. Delete the scoop?
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Global innovation and brand strategist, partner in Lucule Consulting, and author of Red Thread Thinking: Weaving Together Connections for Brilliant Ideas and Profitable Innovation, Debra Kaye describes how to utilize connections between ideas to... Delete the scoop?
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Design Thinking is an innovation approach to discover opportunities, inspire potentials, and create successful products that meet human needs, add business value, and are technically feasible. Delete the scoop?
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Gartner, Inc., recently released its 2013 Magic Quadrant for the CRM Customer Engagement Center* report naming Salesforce.com a leader, something we are very proud of and is a testament to the hard work and innovation that has gone into building... Delete the scoop?
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The most muddled article on Customer Journey Maps I have read in a long time @medallia on http://t.co/Xa6fhs8T2F #servicedesign #cex #cem Delete the scoop?
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Everything you need to know about business blogging simply broken down so you can implement. Delete the scoop?
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