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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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How to Think Like a Futurist

How to Think Like a Futurist is a beautifully designed introduction to the world of futurists. Find out why being a futurist is a real job, who hires futurists…
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Jobs-to-be-done, a goal-driven solution framework

An introduction to the Job-to-be-done methodology, and how it can be of use for a web agency.
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The State of B-to-B Customer Experience in Europe | SiriusDecisions

The State of B-to-B Customer Experience in Europe | SiriusDecisions | Designing design thinking driven operations | Scoop.it
Megan Heuer discussed insights from SiriusDecisions' recent customer experience survey during SiriusDecisions' 2014 Summit Europe.

Via Thomas Faltin
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7 Key Metrics To Measure Twitter Campaign Performace - A Haiku Deck by Silvia Rodriguez-Donaire

7 Key Metrics To Measure Twitter Campaign Performace - A Haiku Deck by Silvia Rodriguez-Donaire | Designing design thinking driven operations | Scoop.it
7 metrics that will help us to know, measure and analize factors to assess the Twitter campaign performance
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Accenture Digital – Let us build the future together, now. - YouTube

Accenture’s vision is to partner with our clients and use the power of digital to improve the way the world lives and works. We’re in the middle of a massive...
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Why go digital?

Why go digital? | Designing design thinking driven operations | Scoop.it
Digital can provide the mass marketing effect of television, the personal connect of a door-to-door salesman and the responsiveness of a front office. It is much more than just technology as it has...
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Big Data Advances in Customer Experience Management

Big Data Advances in Customer Experience Management | Designing design thinking driven operations | Scoop.it
I gave a talk last week on Big Data and Customer Experience Management and how Big Data will change how companies think about their Customer Experience Management programs.  This talk was part of a...
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Clement Teo's Blog

Clement Teo's Blog | Designing design thinking driven operations | Scoop.it
I had the pleasure of conducting a Digital Maturity Assessment workshop with a colleague from Forrester Consulting for about 20 companies in Sydney recently.
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Why Design Education Matters - Metropolis Magazine - October 2014

Why Design Education Matters - Metropolis Magazine - October 2014 | Designing design thinking driven operations | Scoop.it
News, Information and Reviews for the design community
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The Fantastic Four of Digital Marketing

The Fantastic Four of Digital Marketing | Designing design thinking driven operations | Scoop.it
The digital marketing landscape can seem like a morass of noise and confusion.
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Twitter in the Internet of Things

Twitter Flight 2014 Lightning Theatre - how projects use Twitter to connect to the Internet of Things
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Value Proposition Design: How to Create Products and Services Customers Want: Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith, Trish Papadakos: 9781118968055: Amazon.com: Books

Value Proposition Design: How to Create Products and Services Customers Want

~ Alan Smith (author) More about this product
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Value Proposition Design: How to Create Products and Services Customers Want [Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith, Trish Papadakos] on Amazon.com. *FREE* shipping on qualifying offers.
Fred Zimny's insight:
on my reading list
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Frog' deck Designing the Design Problem

This talk is about how to marry your innate skills in creative problem solving with the evolving practice of "problem making" to better serve both clients and …
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CxM in the IoT: the case for service verticals integration

A provocative view in the the domain of Internet of Things.
An attempt to address the fragmentation as a key element endangering the diffusion of an IoT ecosystem and disrupting the Customer Experience.

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Five Levels of Big Data Maturity in an Organisation

Five Levels of Big Data Maturity in an Organisation | Designing design thinking driven operations | Scoop.it
Developing and implementing a Big Data strategy is not an easy task for organisations. This infographic shows five levels of Big Data maturity in companies.
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Customer Success Manifesto

Customer Success Manifesto | Designing design thinking driven operations | Scoop.it
I've just joined the CustomerSuccessManifesto as I believe in Customer Value first! Read the manifesto here: http://www.customersuccessmanifesto.com #CSsummit #CustomerSuccess @totango.com

Via ukituki
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The Business Model Canvas Gets Even Better - Value Proposition Design

The Business Model Canvas Gets Even Better - Value Proposition Design | Designing design thinking driven operations | Scoop.it
Product/Market fit now has its own book. Alexander Osterwalder wrote it. Buy it. ------ The Lean Startup process builds new ventures more efficiently. It has three parts: a business model canvas to...
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Outside-In Customer Experience Is The Best Offensive Strategy - Forbes

Outside-In Customer Experience Is The Best Offensive Strategy - Forbes | Designing design thinking driven operations | Scoop.it
Designing business processes from the outside-in, from the customers’ perspective, not only simplifies the customer’s journey but helps brands stay nimble. It's an offensive strategy play.
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SDTO and IxDA present: Understanding the Value of Service Design

SDTO and IxDA present: Understanding the Value of Service Design | Designing design thinking driven operations | Scoop.it
IxDA Toronto and Service Design Toronto will co-host a panel discussion on the value of service design, from both a client and practitioner perspective.  While disciplines like interaction design, graphic design and industrial design are much...
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Achieving Success in the ‘Age of the Consumer’ (Infographic)

Achieving Success in the ‘Age of the Consumer’ (Infographic) | Designing design thinking driven operations | Scoop.it
Today, with instant access to real-time pricing, reviews, product details and an array of other information, shoppers are empowered with unprecedented control of their retail experience.
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Rethinking Segmentation for the New Digital Consumer

Rethinking Segmentation for the New Digital Consumer | Designing design thinking driven operations | Scoop.it
As more products expose user preferences for sharing data, this may be a good time for companies to re-think how they segment their digital consumers.
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Also thinking about employees and other shareholders

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New Study Shows Most Companies are Leveraging VoC… Is Yours? | Touchpoint Dashboard

New Study Shows Most Companies are Leveraging VoC… Is Yours? | Touchpoint Dashboard | Designing design thinking driven operations | Scoop.it
New Study Shows Most Companies are Leveraging #VoC… Is Yours? | Touchpoint Dashboard http://t.co/q7IPeIRDJt #journeymap
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Stanford Seminar - Tina Seelig of Stanford University - YouTube

-Tina Seelig, Stanford University In this seminar, entrepreneurial leaders share lessons from real-world experiences across entrepreneurial settings. Speaker...
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