Idealog is the magazine and website of New Zealand creative business, ideas and innovation (Rethinking design with IDEO’s Tim Brown http://t.co/0ettKFAM "Design thinking can be applied to every aspect of a ...
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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
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Fred Zimny
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Scooped by Fred Zimny onto Designing design thinking driven operations |
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Your're disruptive technology model has my buy-in Clayton .. http://t.co/pXvzsrjLBt Delete the scoop?
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Design thinking is all about getting closer to your customers to really understand what they do, how they think and what they need, so you can focus (RT @kerijaehnig: Creating around the customer: design thinking and social media Via A. Kosuke Delete the scoop?
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Rachel Shechtman, founder of Story talks about how the element of surprise and renewal is key in today's stores. Via The Mann Group Delete the scoop?
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Fred Zimny's insight:
Buy it by May 31 and take 25% off! Enter code DFCPUBNOT when purchasing directly from Rosenfeld Media. Delete the scoop?
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This test can help you better target your ad investments. (#howinteresting #crm How to Assess an Ad's Creativity - This test can help you better target your ad investments. Delete the scoop?
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Design Thinking 101. (RT @Bhooshan: What is Design Thinking? http://t.co/EmWz92GmZF) Delete the scoop?
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RT @forrester: Workforce experience and customer service. @SimonYates says they're two sides of the same coin. #ForrForum http://t.co/aCSXIn9fl8 Delete the scoop?
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At its first Smarter Commerce Global Summit this week in San Diego, CA, IBM is announcing new software and services that address a broad spectrum of enterprise commerce activities -- new ways to buy, sell and secure greater customer loyalty in the... Via janlgordon 
janlgordon's comment,
May 21, 3:39 PM
John van den Brink - Thank you, I loved this when I saw it, it says it all!!
Marion Mulder's curator insight,
Today, 5:52 AM
De consument wordt steeds slimmer en laten zich dus steeds minder op de mouw spelden. Wat betekend dat voor jouw bedrijf? Deze "picture story" legt het op een leuke manier uit Delete the scoop?
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Re-create the in-store customer experience online Utalkmarketing Consumers head in-store for a product/service paired with a high quality environment and personal service from a brand they know is listening and responding to their needs – to... Delete the scoop?
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"Volunteer for the garbage," and other tips from HBR authors. (The Graduation Advice We Wish We'd Been Given http://t.co/00TLAhUGF4) Delete the scoop?
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Are your designers problem solvers, or more artists? Check out this post and you'll get the gist. Delete the scoop?
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How to design a mix of formal and informal factors to advance your company’s strategy. Delete the scoop?
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There's a whole new Nimble, focused on insights and aimed at giving you a simple way to maintain and nurture all your relationships. We're here to help in a noisy world.
Fred Zimny's insight:
Again impressed Delete the scoop?
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Balancing the demands of digital marketing isn’t easy, especially if you’re the chief marketing officer. What makes you most successful? Delete the scoop?
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Our ongoing World Of Servers series swept through London last week for the Gartner Enterprise Architecture Summit. Here are five key lessons to take a... Via ValerieMalaval Delete the scoop?
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The Challenge of Change in the University Environment - Compass Higher Education Consulting http://t.co/sHq9FhDMtg" http://t.co/vTyrQLj7tH Via Susan Bainbridge Delete the scoop?
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How to design a mix of formal and informal factors to advance your company’s strategy. Delete the scoop?
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CIOs need to start thinking how to integrate big data into their customer relationship management (CRM) systems, says technology analyst (Gartner: Big data will transform customer relationship management... Delete the scoop?
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It's time for the annual IBM State of the State of Marketing, that time of the year when IBM reveals the results of its global survey of marketers. And it's no mere coincidence that this year's res... Delete the scoop?
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The world’s largest chip maker wants to see a new kind of economy bloom around personal data. Via Pierre Levy, Edward Chenard 
Renato P. dos Santos's curator insight,
May 21, 12:32 PM
Intel lança iniciativa p/ q as pessoas se beneficiem financeiramente de seus dados. A maior parte dos app não funciona sem acesso aos dados pessoais de localização, etc. As empresas possuem nossos dados e aceitamos isso em troca do material grátis, personalizações e outras conveniências que obtemos em troca. Mas não há realmente (ainda?) uma "economia de dados", apenas lucro das empresas. Será que o Big Data vai acabar em nossas mãos individuais? 
luiy's curator insight,
May 21, 5:03 PM
Intel Labs, the company’s R&D arm, is launching an initiative around what it calls the “data economy”—how consumers might capture more of the value of their personal information, like digital records of their their location or work history. To make this possible, Intel is funding hackathons to urge developers to explore novel uses of personal data. It has also paid for a rebellious-sounding website called We the Data, featuring raised fists and stories comparing Facebook to Exxon Mobil.
Intel’s effort to stir a debate around “your data” is just one example of how some companies—and society more broadly—are grappling with a basic economic asymmetry of the big data age: they’ve got the data, and we don’t.
Internet firms like Google and Amazon are concentrating valuable data about consumers at an unprecedented scale as people click around the Web. But regulations and social standards haven’t kept up with the technical and economic shift, creating a widening gap between data haves and have-nots.
“As consumers, we have no right to know what companies know about us. As companies, we have few restrictions on what we can do with this data,” says Hilary Mason, chief data scientist at Bit.ly, a social-media company in New York. “Even though people derive value, and companies derive value, it’s totally chaotic who has rights to what, and it’s making people uncomfortable.” Delete the scoop?
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This peer-reviewed publication is dedicated Via Rosário Durão Delete the scoop?
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This month's cartoons and caption contest from Harvard Business Review. Delete the scoop?
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We are looking for in-house service designers! Delete the scoop?
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Forget spreadsheets, swot analysis and risk management, the latest topic on the business school agenda is happiness. Those academics who research the topic prefer to classify it a bit differently, however. Delete the scoop?
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Conversion Centered Design is a discipline targeted at designing experiences that achieve a single goal - using persuasive design & psychological triggers. Delete the scoop?
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