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Collaborative Consumption - Learn To Share This Earth Day Ecochimp Blog

Collaborative Consumption - Learn To Share This Earth Day Ecochimp Blog | Designing services | Scoop.it
#EcoNews: Collaborative Consumption – Learn To Share This #EarthDay | http://t.co/GLOrhK0g #Eco #Green...
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Designing services
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing services

Designing services | Designing services | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Design Thinking: A useful Tool In A Changing Publishing Market #designthinking #marketing

Design Thinking: A useful Tool In A Changing Publishing Market #designthinking #marketing | Designing services | Scoop.it
For publishers, design thinking can be a useful tool. In considering the future of news media models, maintaining a human face can be a strong lever.
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Gartner Predicts a Customer Experience Battlefield - Smarter With #Gartner #UX

Gartner Predicts a Customer Experience Battlefield - Smarter With #Gartner #UX | Designing services | Scoop.it
Will organizations be able to deliver transformational customer experience? According to Gartner, digital disrupters point the way.
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A fine deck: Method's Customer journey framework #marketing #ux

This is a foundational tool for experience design that lets business and design audit, ideate on, and fine-tune the overall set of experiences that a customer …
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Weekend Read: #Disruption Is Not About Slaying Giants but about Serving New #Customers

Weekend Read: #Disruption Is Not About Slaying Giants but about Serving New #Customers | Designing services | Scoop.it
Mark W. Johnson, co-founder and senior partner at Innosight: Disruption has been so abused and misapplied that it sometimes seems that we’ve forgotten what the original theory of disruptive innovation really was about. As someone who co-founded a...
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The #Talent Dividend | MIT Sloan Management Review #hr

The #Talent Dividend | MIT Sloan Management Review #hr | Designing services | Scoop.it
The 2015 Data & Analytics Report by MIT Sloan Management Review and SAS finds that talent management is critical to realizing analytics benefits.
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Hyper Island - Changes of Tomorrow

Hyper Island - Changes of Tomorrow | Designing services | Scoop.it
At Hyper Island, we're constantly identifying relevant trends to decide how the might impact us, our clients and our students. What follows is a collection of the most compelling trends and changes we discovered in our most recent Industry Forum.
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Future cities: Driving growth through the #creative economy

Future cities: Driving growth through the #creative economy | Designing services | Scoop.it
What five dynamic cities are emerging as global creative capitals? A special feature from Prudential Investment Management, produced by The Economist Intelligence Unit
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Customer Experience Matrix: Are 70% of #Marketing Automation Users Unhappy? Well, Not Exactly

Customer Experience Matrix: Are 70% of #Marketing Automation Users Unhappy? Well, Not Exactly | Designing services | Scoop.it

MarTech is the best tool available to bridge the gap between Sales and Marketing. Contact us to see how.


Via iNeoMarketing
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iNeoMarketing's curator insight, May 1, 8:38 AM

If I was running a MarTech company, I'd do everything I could to ensure that satisfaction was off the charts.

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Disruptive #innovations and their impact on #marketing

Disruptive #innovations and their impact on #marketing | Designing services | Scoop.it
In May 2013, the McKinsey Global Institute (McKinsey & Company) published a report which estimated the impact of applications of 12 identified disrupti
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29 #martech unicorns: There are now almost 30 $1B+ #marketing #technology vendors

29 #martech unicorns: There are now almost 30 $1B+ #marketing #technology vendors | Designing services | Scoop.it
Going public seems to be the exit of choice, but there are still eight private unicorns to tempt investors.
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25 Predictions For What Marketing Will Look Like In 2020

25 Predictions For What Marketing Will Look Like In 2020 | Designing services | Scoop.it
The future according to brand and agency leaders at GE, Vice, Percolate, Taco Bell, adam&eveDDB, and 72andSunny.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 30, 2:22 AM

"Most Branded Content will come from consumers"  - Do you agree?


Great insight from creative brands and agencies. 


Which statement or ideas do you agree with most, or which one do you think is unlikely?

#Mobile #SocialMedia #VirtualReality #Personalization #UGC #2wayConversation #Community #Data #Technology #SocialGood #Culture #CX #Metrics #RealTime #Storytelling
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Three ways companies can make co-creation pay off | McKinsey & Company

Three ways companies can make co-creation pay off | McKinsey & Company | Designing services | Scoop.it
Involving outsiders in the creative process of developing products and services is harder than it sounds. Here’s how leading companies do it. A McKinsey & Company article.
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How to Create a Customer Persona | Touchpoint Dashboard

How to Create a Customer Persona | Touchpoint Dashboard | Designing services | Scoop.it
In today's post, we explain what customer personas are and aren't and outline the steps to create a persona.
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Customer Lifetime Value Prioritizes Customer Experience Management #clv #marketing

Customer Lifetime Value Prioritizes Customer Experience Management #clv #marketing | Designing services | Scoop.it
Customer Lifetime Value Prioritizes Customer Experience Management
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The Design Economy primer: how design is revolutionising health, business, cities and government

The Design Economy primer: how design is revolutionising health, business, cities and government | Designing services | Scoop.it
This article is part of The Design Economy series.

Asked recently what she saw as the single greatest driver of social change, Melinda Gates of the Gates Foundation replied: “Design.”
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2 Perspectives From Harvard on #Startup Leadership - #Entrepreneur

2 Perspectives From Harvard on #Startup Leadership - #Entrepreneur | Designing services | Scoop.it
Two graduates of the esteemed Harvard School of Business have divergent views on leadership principles.
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New Tech #Trends at Adobe Summit 2015 #marketing

The Adobe Summit EMEA, held at the ExCel Centre 29-30 April and attended by 4,200 participants, featured a Thought Leadership and Innovation track, for which I gave a keynote on New Tech Trends Worldwide.
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SMACT the final countdown..#DigitalTransformation #digirati #IoT @sogeti @Capgemini pic.twitter.com/qfxreDqqEr

SMACT the final countdown..#DigitalTransformation #digirati #IoT @sogeti @Capgemini pic.twitter.com/qfxreDqqEr | Designing services | Scoop.it
SMACT the final countdown..#DigitalTransformation #digirati #IoT @sogeti @Capgemini pic.twitter.com/qfxreDqqErSMACT the final countdown..#DigitalTransformation #digirati #IoT @sogeti @Capgemini pic.twitter.com/qfxreDqqEr
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Closing the gap between executives and digital transformation | ZDNet

Closing the gap between executives and digital transformation | ZDNet | Designing services | Scoop.it
The two groups that must come together and bring their organizations into the digital future -- technology and business leadership -- tend to have divergent priorities and inclinations. How can we resolve this?
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FRANK FEATHER ~ Business Futurist's curator insight, May 2, 10:25 AM

MUST READ article by Dion Hinchcliffe on digital transformation and the C-Suite.

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The eight essentials of #innovation | McKinsey & Company

The eight essentials of #innovation | McKinsey & Company | Designing services | Scoop.it
Strategic and organizational factors are what separate successful big-company innovators from the rest of the field. A McKinsey Quarterly article.
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Big Data is NOT Analytics. Period. #bigdata #innovation

Big Data is NOT Analytics. Period. #bigdata #innovation | Designing services | Scoop.it
Big data and analytics can be complementary, but certainly not the same thing.

Via Luis Cavique, Edward Chenard
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Luis Cavique's curator insight, May 1, 9:56 AM

It’s time that big data should be seen separate from analytics.

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America's Workforce Is Aging And That's Just Fine - NBCNews.com

America's Workforce Is Aging And That's Just Fine - NBCNews.com | Designing services | Scoop.it
America's workforce is aging, with nearly a third of workers now over 50 and employees over age 65 outnumbering teenage workers for the first time since 1948...
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In Customer Service, In with the New Doesn't Mean Out with the Old

In Customer Service, In with the New Doesn't Mean Out with the Old | Designing services | Scoop.it
Customer service websites can help B2B firms keep their costs down, but they must invest in traditional hotlines and tech support to satisfy their neediest clients.
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The Customer Jobs2BD1 Canvas Prototype

The Customer Jobs2BD1 Canvas Prototype | Designing services | Scoop.it
At an increasing rate (according to IBM C-Suite studies) companies are seeing that they need to figure out ways to put the customer at the center of their attention and decisions. But do businesses...
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New digital era of "living services" sees CMOs lose brand control

New digital era of "living services" sees CMOs lose brand control | Designing services | Scoop.it
We’re entering the third era of digital transformation where a customer’s experience of your products and brand will be delivered via “living services” fuelled by data analytics, the Internet of Things and real-time, contextual engagement.
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