Designing design thinking driven operations
56
I blog about strategic and tactical service design and management. Trying to explore how service design practices develop. With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers. I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
Follow
Scooped by Fred Zimny onto Designing design thinking driven operations
Scoop.it!

How technology is taking us back to old market values

How technology is taking us back to old market values | Designing design thinking driven operations | Scoop.it
Many thousand years ago, man mastered the art of agriculture. And through that knowledge, humans started producing more food than their immediate families needed. They realized that ...
No comment yet.
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

  • Customer experience, customer service, design thinking, service design, service management

  • Follow me on twitter: @FredZimny



No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Executive’s Role in Social Business

The Executive’s Role in Social Business | Designing design thinking driven operations | Scoop.it

In a recent interview, Gerald Kane, an associate professor of information systems at the Carroll School of Management at Boston College, aptly described the rapidly evolving role of social business tools within companies.

No comment yet.
Scooped by Fred Zimny
Scoop.it!

Creating a customer experience culture - B&T Marketing & Media

Creating a customer experience culture - B&T Marketing & Media | Designing design thinking driven operations | Scoop.it
Creating a customer experience culture
B&T Marketing & Media
Red Balloon founder Naomi Simson explains why it's important to create a customer experience culture and offers some tips on how to do it.
No comment yet.
Scooped by Fred Zimny
Scoop.it!

'Disruptive' tech for better education - ITWeb

'Disruptive' tech for better education - ITWeb | Designing design thinking driven operations | Scoop.it
ITWeb
'Disruptive' tech for better education
ITWeb
Social learning. Richards-Hill says the rise of social media should not be seen as a threat to education, but rather an ally. “Social media is disruptive technology and that's a good thing.
No comment yet.
Scooped by Fred Zimny
Scoop.it!

NEXT Service Design 2013 - Call for digital service design cases - Fischmarkt

NEXT Service Design 2013 - Call for digital service design cases - Fischmarkt | Designing design thinking driven operations | Scoop.it
RT @fischmarkt: NEXT Service Design 2013 - Call for digital service design cases http://t.co/36bAWOb3qq
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Co-Creating Value Using Social Media Marketing - Business 2 Community

Co-Creating Value Using Social Media Marketing - Business 2 Community | Designing design thinking driven operations | Scoop.it
Some simply don't get it at all: Co-Creating Value Using Social Media Marketing http://t.co/adofyDzfb8 #fail
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Affluent Shoppers Make Mobile an Essential Stop in the Purchase Funnel

Affluent Shoppers Make Mobile an Essential Stop in the Purchase Funnel | Designing design thinking driven operations | Scoop.it
The US affluent consumer is highly likely to own a smartphone or tablet, and is increasingly turning to these devices to research and buy products.
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Use Tension and Conflict to Create Breakthrough Products

Use Tension and Conflict to Create Breakthrough Products | Designing design thinking driven operations | Scoop.it
Oppositional goals can actually increase creativity.
No comment yet.
Rescooped by Fred Zimny from Service Management Optimization
Scoop.it!

[Infographic] Google's 200 Ranking Factors - Search Engine Journal

[Infographic] Google's 200 Ranking Factors - Search Engine Journal | Designing design thinking driven operations | Scoop.it

There's no doubt that Google's algorithm is more complex - and volatile - than ever. The days where SEO was all about meta tags and backlinks is long gone


Via Norval Oswald
No comment yet.
Rescooped by Fred Zimny from Entrepreneurship, Innovation
Scoop.it!

With More Models on the Market, How Are Tablets Stacking Up?

With More Models on the Market, How Are Tablets Stacking Up? | Designing design thinking driven operations | Scoop.it
Nearly half of US households now own tablets, according to research, as lower-priced models have come to market.

Via Marylene Delbourg-Delphis
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Keynote slides: Crowds and the future of creativity and innovation - Trends in the Living Networks

Keynote slides: Crowds and the future of creativity and innovation - Trends in the Living Networks | Designing design thinking driven operations | Scoop.it
HT @rossdawson Keynote slides: Crowds and the future of creativity and innovation http://t.co/KLgvRmUFaP
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Employee Engagement | Bringing Up BYOD: How Mobile Maturity Drives Employee Engagement

Employee Engagement | Bringing Up BYOD: How Mobile Maturity Drives Employee Engagement | Designing design thinking driven operations | Scoop.it
Mobile implies movement, and when it comes to technological evolution, there’s no sitting still.
Guy Van Neck's curator insight, Today, 2:54 PM

Let employees use their own mobile devices in the work environment to boost productivity!

Scooped by Fred Zimny
Scoop.it!

My Q&A With Core77--From Connecting Dots to Indie Capitalism

My Q&A With Core77--From Connecting Dots to Indie Capitalism | Designing design thinking driven operations | Scoop.it
Core77 has played a huge role in my career covering innovation. When I was launching the Innovation & Design online site at Business Week, Core77 was my first partner. It proved critical. Partnering...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

How to Drive Customer Satisfaction

How to Drive Customer Satisfaction | Designing design thinking driven operations | Scoop.it

 Savvy company executives know that some of their greatest and potentially most enduring assets are their long-run customer relationships.

No comment yet.
Scooped by Fred Zimny
Scoop.it!

Introducing the next 6 digital media startups from the BBC's accelerator in London

Introducing the next 6 digital media startups from the BBC's accelerator in London | Designing design thinking driven operations | Scoop.it
The BBC’s young accelerator program, called BBC Labs, has launched its latest batch of London digital media startups.
No comment yet.
Scooped by Fred Zimny
Scoop.it!

How Is 'Experience' Valued In the Sharing Economy?

How Is 'Experience' Valued In the Sharing Economy? | Designing design thinking driven operations | Scoop.it
What is the value of "experience"? That's not an idle question for companies in the sharing economy. The experience--or how the person experiences the company--is the differentiator from the equivalent traditional company.
No comment yet.
Scooped by Fred Zimny
Scoop.it!

What kind of a designer are you?

What kind of a designer are you? | Designing design thinking driven operations | Scoop.it
In the short time since I started designing, I have had a bunch of titles to describe my role; some I chose myself when freelancing, and som… (RT @Padday: @tuhin has the best description of a 'Product Designer' I've seen.
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Designing Devices: Dan Saffer: Amazon.com: Kindle Store

Designing Devices: Dan Saffer: Amazon.com: Kindle Store (RT @aral: Just finished Designing Devices by @odannyboy. Should be required reading for all designers.
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Twist of Execution | NEXT Berlin

The Twist of Execution | NEXT Berlin | Designing design thinking driven operations | Scoop.it
“Not only has the accelerated way of 'executing' ideas changed, the mere distinction between producers and consumers/users has been falling away.” - Anne Pascual, Design Director of IDEO, discussed in her talk at NEXT13 how digital tools and means...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Taking the measure of your innovation performance - Bain & Company - Publications

Taking the measure of your innovation performance - Bain & Company - Publications | Designing design thinking driven operations | Scoop.it
A new Bain & Company survey shows that innovative companies are made, not born. They develop five essential skills, ranging from a strategy focused on innovation goals to effective management of the innovation portfolio.
Dr. Dan Kirsch's curator insight, Today, 3:31 PM

"450 executives...two-thirds said their companies made innovation one of their top three priorities. Yet fewer than one-quarter believed that their companies were effective innovators."  

 

Those that succeed, started with a strategy.

Scooped by Fred Zimny
Scoop.it!

MIT Whiz Sets Out to Humanize the Internet of Things | Wired Design | Wired.com

MIT Whiz Sets Out to Humanize the Internet of Things | Wired Design | Wired.com | Designing design thinking driven operations | Scoop.it
Valentin Heun's projects include a door lock, desk lamps, and a small radio that bring the benefits of computation to objects without sacrificing their intrinsic, tactile pleasures.
No comment yet.
Rescooped by Fred Zimny from I Love User Experience
Scoop.it!

The future of human centered design

The future of human centered design | Designing design thinking driven operations | Scoop.it

How do you approach problem solving? Does your approach always take a human-centric approach or does it embrace a more systemic view? How do the needs of the planet fit into the way you do business or just your everyday life?


Via Kazumichi Sakata (Mario)
No comment yet.
Rescooped by Fred Zimny from Retail & Marketing Strategies
Scoop.it!

Eight e-commerce trends that brands and retailers should pay attention to

Eight e-commerce trends that brands and retailers should pay attention to | Designing design thinking driven operations | Scoop.it
From alternative currencies to same-day shipping, check out the top talking points from the Internet Retailer Convention and Exhibition

Via The Mann Group
No comment yet.
Scooped by Fred Zimny
Scoop.it!

In all stages of a business, but especially in the early stage, the team is over 90 percent of the success. More than the idea, more than the market, the team is what matters the most.

In all stages of a business, but especially in the early stage, the team is over 90 percent of the success. More than the idea, more than the market, the team is what matters the most. | Designing design thinking driven operations | Scoop.it
Klooff founder Alejandro Russo shares his advice for new startups. Klooff, which serves as a place to unite pet parents, was named one of Time.com’s top 10 startups to watch in 2013.
No comment yet.
Scooped by Fred Zimny
Scoop.it!

New Report: Marketers Don't Understand Customers, Need Better Data Analysis

New Report: Marketers Don't Understand Customers, Need Better Data Analysis | Designing design thinking driven operations | Scoop.it
From the Lyris/EIU report, Mind the Marketing Gap Digital marketers know what consumers want, right?
No comment yet.
Rescooped by Fred Zimny from Curation & The Future of Publishing
Scoop.it!

This is the most popular post you’ll read all day.

This is the most popular post you’ll read all day. | Designing design thinking driven operations | Scoop.it

In a recent post for The Atlantic, Derek Thompson investigates what drives people to read content online. As a writer for a popular news site, it’s of interest to Thompson to find out what people are clicking on and why when navigating through the endless amount of web content available. Though it sounds like a boring study of analytics at first, his findings and references are actually super interesting.


Via gdecugis
Judith van Praag's curator insight, Today, 10:57 AM

As organizer of the Greater Seattle Women Who Write Meetup for little over a year, I've noticed the Meetup I proclaimed to be Most Popular on our monthly calendar IS indeed the one that attracts the largest number of participants. Chicken, egg, or marketing?

Linda Allen's curator insight, Today, 1:27 PM

Interesting..

gdecugis's comment, Today, 3:07 PM
@Judith : good thing is you found it one way or the other! Relevant content is getting through now ;-)