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Scooped by
Fred Zimny
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- Customer experience, customer service, design thinking, service design, service management
- Follow me on twitter: @FredZimny
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Scooped by
Fred Zimny
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Klooff founder Alejandro Russo shares his advice for new startups. Klooff, which serves as a place to unite pet parents, was named one of Time.com’s top 10 startups to watch in 2013.
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Fred Zimny
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From the Lyris/EIU report, Mind the Marketing Gap Digital marketers know what consumers want, right?
In a recent post for The Atlantic, Derek Thompson investigates what drives people to read content online. As a writer for a popular news site, it’s of interest to Thompson to find out what people are clicking on and why when navigating through the endless amount of web content available. Though it sounds like a boring study of analytics at first, his findings and references are actually super interesting.
Via gdecugis
A review of The Athena Doctrine: How Women (and the Men Who Think Like Them) Will Rule the Future, by John Gerzema and Michael D’Antonio
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Fred Zimny
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The page is dead. (#noteworthy #mgmt Don't Let Paper Paradigms Drive Your Digital Strategy http://t.co/XiRlAchTIW)
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Fred Zimny
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Assumptions and biases get in the way of making better business decisions. Learn to root them out with these tips.
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Fred Zimny
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Image-editing app PicsArt got to 60 million downloads by letting user input determine what its features should be. (Want Customers to Love Your Product?
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Fred Zimny
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Customer Management, a division of IQPC, recently published their Spring 2013 Executive Report on Customer Experience. The report surveyed 146 customer management leaders, via an online questionnaire....
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Fred Zimny
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Attending a conference isn't all about personal and career development. Here's what else employees should be doing.
Retail is one of the most flimsy, fickle sectors around, and low-risk investors tend to steer clear. But with another positive report this
Via The Mann Group
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Fred Zimny
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Customer journeys are often represented as linear processes. They are complicated; nuanced. Rewarding loyalty (not just customer acquisition) benefits all!
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Fred Zimny
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I always get frustrated at poor customer service, but over the last couple of months I've become more aware of 'the overall experience' I get from a brand - especially because I have had some great...
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Fred Zimny
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Fred Zimny
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Mobile implies movement, and when it comes to technological evolution, there’s no sitting still.
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Fred Zimny
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Core77 has played a huge role in my career covering innovation. When I was launching the Innovation & Design online site at Business Week, Core77 was my first partner. It proved critical. Partnering...
A common way to gauge customer satisfaction with the quality of service is byconducting qualitative surveys. We will be looking at average wait time vs. satisfaction levels.
Via Kazumichi Sakata (Mario)
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Fred Zimny
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In case you missed it >> Customer Experience Innovation From The Outside In http://t.co/34vfaaGtAD #CX #CustExp #OutsideIn
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Fred Zimny
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We’re witnessing one of the latest waves of technological disruption, as mobile devices put access to the internet in the hands of people who previously never had that power.
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Fred Zimny
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Fred Zimny
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My mother and grandmother speak of the days when you walked into a ladies fashion store and you had an associate approach you and ask if they could help you find something. (Letter: What Happened To the Days of Customer Service?
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Fred Zimny
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Learning by doing! DesignThinkers Academy offers and co-creates Training Programs for Professionals and Teams in Corporate and Governmental environments.
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Fred Zimny
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OpenIDEO is a global community that will draw on your optimism, inspiration, ideas and opinions to solve problems together for the collective social good.
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Fred Zimny
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Since the economic crisis, many companies have been trying to figure out the best way to reposition themselves for growth and economic recovery.
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Fred Zimny
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In the digital space, any gap between consumer and business perception of marketing effectiveness must be viewed as a loss for business.
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Fred Zimny
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Designers are arrogant. So most people tend to think. Designers are narrow-minded if it comes in challenging their designs. They hate feedba… (RT @volpelino: he designers, how do you deal with feedback?
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