I'm a Media Partner for @customermgmtiq #SocialMedia for Customer Management Online Summit 3/13/12 http://t.co/VutpQH7F #SCRM3 #in...
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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by
Fred Zimny
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Scooped by Fred Zimny onto Designing design thinking driven operations |
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We've entered the age of emotional, design-centric, e-commerce Delete the scoop?
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I've been reading today two great articles on FastCompany about Generation Flux - the new generation of entrepreneurs who love chaos. Generation Flux is the name coined by Robert Safian, and unlike... Delete the scoop?
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Organizations that deal with big data analytics often grapple with change management. Delete the scoop?
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Consumer-facing companies must be able to gather and manage the right data, apply analytics that generate insights, and translate those insights into effective frontline action. A McKinsey & Company article. Delete the scoop?
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One of the longest-running debates in marketing is whether to use a rational or emotional advertising approach in marketing--but cognitive science says that argument is pointless. Delete the scoop?
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Michael Brito discusses the need for brands to think ahead when it comes to showcasing what they have to offer. Delete the scoop?
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Providing 'Just Enough Design' can make agile software delivery more successful Via Kazumichi Sakata (Mario) 
Cynthia Tait's curator insight,
May 17, 11:13 PM
Agile design - a new buzzy phrase in software development - could it have value in the less fast paced world of curriculum theory and the paradoxically opposite 'real' world of 'lived and living' curriculum....worth a read chaps and ladies. Delete the scoop?
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The Opportunity Analysis Canvas was created by Dr. James V. Green. It is based on his experiences of teaching over 90,000 students and advising 100+ companies, to include multiple Inc. 500 award winners. Conceived during his doctoral dissertation titled "Educating entrepreneurship students about opportunity discovery: A psychosocial development model for enhanced decision-making", the Opportunity Analysis Canvas is the cornerstone of Dr. Green's teaching and research at the University of Maryland. Delete the scoop?
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Winning The Customer Experience Game (Part 2) | Forrester Blogs http://t.co/IpAlK1LGDs Delete the scoop?
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Clever application of SOP leads to efficiency and flexibility. Delete the scoop?
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Do you have a false sense of your own creativity? I see a lot of business people who do, and they can easily cripple themselves and their organizations because of it. A false sense of creativity ha... Delete the scoop?
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Anne Egros's curator insight,
Today, 1:40 AM
The danger of not sleeping enoug should get attention the same way smoking does specially at works,
Do you think big companies should show the example and use their communication capability to support a public health campaign to encourage good sleep habits > Delete the scoop?
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In 2010 IBM published a study, Capitalizing on Complexity, based on face-to-face conversations with more than 1,500 chief executive officers worldwide. The four main findings were as follows: Today... Delete the scoop?
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The latest findings in cognitive science and neuroscience that helps explain the thinking behind design thinking. This includes a concept called "pivot thinking" which is the cognitive ability to reframe a problem or move in a new direction. Delete the scoop?
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New research published by Adobe and Econsultancy in the Quarterly Digital Intelligence Briefing shows that most enterprises now believe that web content management systems need to go beyond the traditional task of managing information. Delete the scoop?
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In this time of volatility, uncertainty, complexity and ambiguity, the role of design to drive meaningful innovation and change is growing. Delete the scoop?
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I am the proud recipient of an MIT Sloan Executive Education Course certification. Or, my avatar is. (Our blogger describes @MITSloanExecEd's first virtual 4Dx course: Interesting, exciting, and at times hilarious. Delete the scoop?
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You don't need to be a trained psychotherapist to conduct effective usability sessions, but it always helps to refine the art of understanding human behavior and intentions when looking to improve the customer experience. Via yannick grenzinger Delete the scoop?
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By Eric Shaffer Being, thinking, and communicating in the positive take time and effort and are an absolute must for all leaders. Imagine you a... Via Susan Bainbridge 
Raymond Godding's curator insight,
May 18, 6:46 AM
Om met elkaar een nieuwe werkelijkheid te creëren, is het essentieel om waarden helder te hebben en generatieve verhalen te delen 
Melissa St Hill's curator insight,
May 18, 12:47 PM
Our thoughts become our words, which will become our actions. Positivity pushes forward; it never holds you back. 
Ananya Das's comment,
Today, 2:08 AM
Great !! Visit my topic on leadeship too ... Hope you will like it http://www.scoop.it/t/leadship-mantra
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26 ways LinkedIn can help you and your business LinkedIn recently announced that they now have over 225 million users. A reminder that LinkedIn gives opp. Marketing topic(s):Linkedin marketing. Advice by Susanne Colwyn. Via Jimun Gimm Delete the scoop?
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Jonah Berger, Marketing Professor at the Wharton School, joins the Social Pros Podcast this week to discuss his bestseller Contagious: Why Things Catch on, the science behind those viral marketing hits, and the importance of setting realistic and... Delete the scoop?
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This deck sets out We Are Social's provocations for the future - the things that we believe will drive and shape our social and digital future over the months t (We Are Social - Future Factors 2013 http://t.co/QQo0NzijBJ... Delete the scoop?
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The biggest mistake brands make with loyalty programs is to model them on human loyalty. Human loyalty is an admirable, deeply emotional bond that unites us. It’s irrational, inexplicable and often counters our survival instinct. Delete the scoop?
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Bruce Sterling managed to give both a positive and negative spin on the tech-centric future at NEXT Berlin. Here's the video. (Are startups just making an elite of rich white men richer? Delete the scoop?
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