Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Rescooped by Fred Zimny from Just Story It! Biz Storytelling!

Hone "Strategic Patience" & Watch Your Story Creativity Spike

Hone "Strategic Patience" & Watch Your Story Creativity Spike | Designing  service |
An art history professor makes her students sit in front of a painting for three hours. PampG invents the Swiffer. Those events are more alike than...

Via Karen Dietz
Karen Dietz's curator insight, May 22, 2013 12:35 AM

When I work with clients and their biz stories, and their organizational culture, I often talk about the need to develop patience. I also discuss with them the principle of deceleration resulting in acceleration.

This article, written by Drake Baer, explains both the need for patience and the principle of deceleration in order to accelerate. I know, it sounds so counter-intuitive! But it works.

What does this have to do with storytelling? Because way too often we rush to craft our stories without giving ourselves time to patiently sit with them, think about them, recraft them, learn more about ourselves from them, etc. 

Spending the time to reflect on your story will get you to a more powerful piece more quickly. And your story creativity will definitely kick in by bringing more patience into the process.

This notion is rarely talked about in articles, but acknowledged as part of the story process among some top performance tellers.

So take a breath, relax, reflect, and give your creativity a chance to emerge.

This review was written by Karen Dietz for her curated content on business storytelling

John Michel's curator insight, May 22, 2013 4:51 PM

Deep patience. Close attention. These are not virtues often associated with college students (or some tech workers, for that matter). But as Harvard art history professor Jennifer L. Roberts recently explained, the skills for finding the "details, relationships, and orders that take time to see" can be introduced.

Rescooped by Fred Zimny from Media Management!

The Visual Thinking Revolution is Here! Every biz storyteller is a visual thinker

The Visual Thinking Revolution is Here! Every biz storyteller is a visual thinker | Designing  service |

We are in the midst of a “Visual Thinking Revolution” and leaders in all types of organizations are embracing visual thinking as a literacy of the future.


It seems visual thinking and visual storytelling is a top theme this week in the articles that come my way!


If visual thinking is the next revolution, then anyone building their biz storytelling skills are smack-dab in the middle of it.


Why? Because those who can tell a compelling story are already visual thinkers.  We are masters at distilling complex thoughts down to images that convey meaning. Yahoo!


The job of the storyteller is to feed images to listeners. You need to be able to think visually in order to do this.  And building visual thinking skills is part-and-parcel of becoming a compelling storyteller.


This article give 10 external forces that are fueling the visual thinking revolution. See how your business is doing, or where you fit in with these trends.

Via Karen Dietz, Ulrich Weihler
Martin (Marty) Smith's comment, February 10, 2012 5:16 PM
Karen another winner and great take by you as usual. Marty
Karen Dietz's comment, February 10, 2012 9:59 PM
Thank you Marty and thanks also to Jackie, Bill, and Randy!
Rescooped by Fred Zimny from AtDotCom Social media!

10 Steps To Designing An Amazing [Storied] Infographic

10 Steps To Designing An Amazing [Storied] Infographic | Designing  service |
Information can be useful--and even beautiful--but only when it’s presented well. In an age of information overload, any guidance through the clutter comes as a welcome relief. That’s one reason for the recent popularity of information graphics.



Read the full article here: ;


This review was written by Karen Dietz for her curated content on business storytelling at ;

Via Karen Dietz, John van den Brink
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Rescooped by Fred Zimny from Content Marketing Tips!

The Art of Storytelling -- #Infographic

The Art of Storytelling -- #Infographic | Designing  service |

By Rob Lambert - - @adapt_iterate


"Love this set of doodles from Sunni Brown -    - @SunniBrown on the art of storytelling by Robert McKee.


All businesses should take the art of storytelling seriously, it really can set you apart from the competition.


There are great points about story here for every business person. I particularly like, "Don't imitate anyone," and "It's not language, it's far beyond that."

Image via via


Keep this one for your Infographics File :) Thanks Karen xxx [or Pinterest]

Via Karen Dietz, maxOz, Tom George
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