Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Rescooped by Fred Zimny from Business Improvement!

Business Improvement and Older Employees

Business Improvement and Older Employees | Designing  service |

Via Daniel Watson
Daniel Watson's curator insight, May 8, 2013 7:28 PM

The reality that most recruiters are under 40, results in business owners seeking to recruit new staff, rarely being presented with competent and capable candidates who are mature and experienced.

The fact that mature workers and younger workers possess a different type of intelligence, and a business needs both types of intelligence operating within the business to be successful, means that businesses not employing a certain percentage of mature workers are missing out on gaining a competitive advantage over companies whose employee profiles are skewed heavily towards younger employees.

This excellent article, discusses the different types of intelligence that younger and older workers possess, and it identifies four opportunities for a business to improve productivity, move beyond stereotypes, increase work flexibility and improve organisation training by employing older workers.

CAEXI BEST's curator insight, May 9, 2013 6:03 AM
amélioration des affaires et les employés plus âgés
Rescooped by Fred Zimny from Creative, Marketing, Communications, and Higher Education Trends!

New book on #highered social media: Social Works

New book on #highered social media: Social Works | Designing  service |
‘Social Works’ goes live Feb. 25.
Months in the making, a new book about social media in higher education marketing — perhaps the book on the subject — is about to hit the marketplace.

Via Integrated Marketing Communications @ Pepperdine University
Integrated Marketing Communications @ Pepperdine University's curator insight, February 21, 2013 11:04 AM

a sound book - it appears this will have some great case studies that are current/relevant in today's ever changing landscape