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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Rescooped by Fred Zimny from Business Improvement
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Business Improvement and Older Employees

Business Improvement and Older Employees | Designing design thinking driven operations | Scoop.it

Via Daniel Watson
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Daniel Watson's curator insight, May 8, 2013 4:28 PM


The reality that most recruiters are under 40, results in business owners seeking to recruit new staff, rarely being presented with competent and capable candidates who are mature and experienced.


The fact that mature workers and younger workers possess a different type of intelligence, and a business needs both types of intelligence operating within the business to be successful, means that businesses not employing a certain percentage of mature workers are missing out on gaining a competitive advantage over companies whose employee profiles are skewed heavily towards younger employees.


This excellent article, discusses the different types of intelligence that younger and older workers possess, and it identifies four opportunities for a business to improve productivity, move beyond stereotypes, increase work flexibility and improve organisation training by employing older workers.

CAEXI BEST's curator insight, May 9, 2013 3:03 AM
amélioration des affaires et les employés plus âgés
Rescooped by Fred Zimny from Creative, Marketing, Communications, and Higher Education Trends
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New book on #highered social media: Social Works

New book on #highered social media: Social Works | Designing design thinking driven operations | Scoop.it
‘Social Works’ goes live Feb. 25.
Months in the making, a new book about social media in higher education marketing — perhaps the book on the subject — is about to hit the marketplace.

Via Integrated Marketing Communications @ Pepperdine University
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Integrated Marketing Communications @ Pepperdine University's curator insight, February 21, 2013 8:04 AM

a sound book - it appears this will have some great case studies that are current/relevant in today's ever changing landscape