Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Rescooped by Fred Zimny from Just Story It! Biz Storytelling!

How Sensory Info/Stories Influences Price Decisions

How Sensory Info/Stories Influences Price Decisions | Designing  service |

Words are not simply the flat, black-and-white letters as depicted in the dictionary. They are three-dimensional objects that contain feelings, sounds, and pictures when they are said or read.

Via Karen Dietz
Terri Pawer's curator insight, July 29, 2013 11:25 AM

Amazing impact of auditory influence when combined with price.  It provides a whole new twist on sales training and how to potentially improve gross margins.

Karen Dietz's comment, August 2, 2013 7:46 PM
Yes, Terri, it does! I was really surprised by the findings and enjoyed reading it. I hope people can really apply this to increase their sales.
Fab GOUX-BAUDIMENT's curator insight, September 23, 2013 8:09 AM

all about narratives....

Rescooped by Fred Zimny from Big Data and Personalization!

Your Brain at Work - New tools and Approaches have already Produced New Insights

Your Brain at Work - New tools and Approaches have already Produced New Insights | Designing  service |

When Apple fanatics lined up to get the new iPhone in 2011, the New York Times published an op-ed titled “You Love Your iPhone. Literally.” It described an unpublished experiment in which the author scanned the brains of 16 people as they heard and watched audio and video of ringing or vibrating iPhones. The scans showed activity in the insular cortex—an area that activates when someone experiences love. “Subjects’ brains they would respond to the presence or proximity of a girlfriend, boyfriend, or family member,” the author wrote. “They loved their iPhones.”

Dozens of neuroscientists cosigned a letter to the Times condemning the article, noting that one-third of all neuroimaging studies reveal activity in the insular cortex. It’s active when people sense temperature changes or even just breathe. In fact, in 2007 the Times itself had published an op-ed showing that the same area of the brain was engaged when subjects felt the opposite of love. Titled “This Is Your Brain on Politics,” the article linked activity in the insular cortex to disgust and asserted that it was particularly strong in men who saw the term “Republican.” Scientists wrote a letter protesting that article, too.

Via The Learning Factor, Edward Chenard
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