Designing service
332.4K views | +11 today
Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Rescooped by Fred Zimny from New Customer - Passenger Experience!

5 Ways to Keep Your Company Ahead of the Curve

5 Ways to Keep Your Company Ahead of the Curve | Designing  service |
The world is advancing faster than ever before. Can you keep up? Here Inc. columnists share how to stay ahead of the game.

Via Eric_Determined / Eric Silverstein
Eric_Determined / Eric Silverstein's curator insight, December 6, 2013 6:40 PM

5 valuable insight for all businesses to follow.

One thing you can be assured of is ongoing changes. If you are not ready to adapt, you can certainly expect your competitors will.

What are your thoughts on the advice given?

Siegfried Holle's curator insight, December 8, 2013 6:57 PM

be proactive and embrace the chase

Rescooped by Fred Zimny from Business Improvement!

The Knowing-Doing Gap

The Knowing-Doing Gap | Designing  service |

Another excellent gem from John Spence. This article identifies 10 critical business practices for you to use to assess where your business is really at, versus where it could be, if it was rated highly on each of the critical practices. Are you brave enough to rate your business?

Via Daniel Watson
No comment yet.
Rescooped by Fred Zimny from Organisation Development!

Facilitation tools- using a Community of Practice | Sam Bradd

Facilitation tools- using a Community of Practice | Sam Bradd | Designing  service |
Visual summary of discussion by facilitators of Community of Practice at UBC, graphic recording, How does this relate to agenda design? You can design content and structures that support Community of Practice principles ...

Via Petra Hegenbart, Jose Luis Anzizar, steve batchelder, David Hain
Petra Hegenbart's curator insight, May 31, 2013 6:32 AM

“Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” This actually describes the ideal for teams in a corporate context as well. You can design content and structures that keep participants engaged and motivated by using Visual Facilitation or Graphic Recording.

David Hain's curator insight, October 18, 2013 10:27 AM

Very nicely delivered, on an important topic.  We used to think of communities as places, now practice is arguably more important.