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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Rescooped by Fred Zimny from New Customer - Passenger Experience
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5 Ways to Keep Your Company Ahead of the Curve

5 Ways to Keep Your Company Ahead of the Curve | Designing design thinking driven operations | Scoop.it
The world is advancing faster than ever before. Can you keep up? Here Inc. columnists share how to stay ahead of the game.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 6, 2013 6:40 PM

5 valuable insight for all businesses to follow.


One thing you can be assured of is ongoing changes. If you are not ready to adapt, you can certainly expect your competitors will.


What are your thoughts on the advice given?

Siegfried Holle's curator insight, December 8, 2013 6:57 PM

be proactive and embrace the chase

Rescooped by Fred Zimny from Business Improvement
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The Knowing-Doing Gap

The Knowing-Doing Gap | Designing design thinking driven operations | Scoop.it

Another excellent gem from John Spence. This article identifies 10 critical business practices for you to use to assess where your business is really at, versus where it could be, if it was rated highly on each of the critical practices. Are you brave enough to rate your business?


Via Daniel Watson
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Rescooped by Fred Zimny from Organisation Development
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Facilitation tools- using a Community of Practice | Sam Bradd

Facilitation tools- using a Community of Practice | Sam Bradd | Designing design thinking driven operations | Scoop.it
Visual summary of discussion by facilitators of Community of Practice at UBC, graphic recording, How does this relate to agenda design? You can design content and structures that support Community of Practice principles ...

Via Petra Hegenbart, Jose Luis Anzizar, Iain Hamilton, steve batchelder, David Hain
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Petra Hegenbart's curator insight, May 31, 2013 6:32 AM

“Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” This actually describes the ideal for teams in a corporate context as well. You can design content and structures that keep participants engaged and motivated by using Visual Facilitation or Graphic Recording.

David Hain's curator insight, October 18, 2013 10:27 AM

Very nicely delivered, on an important topic.  We used to think of communities as places, now practice is arguably more important.