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Designing  services
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Five Innovation Tips to Improve the Customer Experience - Smarter With Gartner

Five Innovation Tips to Improve the Customer Experience - Smarter With Gartner | Designing  services | Scoop.it
Most leaders tasked with improving the customer experience sincerely want to innovate more, but get stymied by business-as-usual processes

Via Pantelis Chiotellis
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The Future Of Experience Design: The Impact Of Human Centered Design For Consumers & Business - #infographic

The Future Of Experience Design: The Impact Of Human Centered Design For Consumers & Business - #infographic | Designing  services | Scoop.it
Experience design might soon become a more important factor in business differentiation and consumer satisfaction than price. This is one of the key insights from the qualitative research Hyper island conducted among 30 industry leaders to explore trends in consumer interaction.

Via Mario K. Sakata
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Rescooped by Fred Zimny from New Customer - Passenger Experience
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#Marketing vs #Innovation

#Marketing vs #Innovation | Designing  services | Scoop.it
Innovators and marketers must collaborate side by side in your organization if you want to bring game-changing products to market.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, January 22, 2014 4:44 PM

Here is the fundamental question: “What can I do today to provide my clients with a greater advantage or benefit, to get them closer to the ultimate result they desire?”


Charles highlights how the best results are through collaboration with both marketing and innovation teams. The marketing team is on the front lines of what’s working, what’s not and what’s needed, while the innovation team is on the inside providing ideas and possible solutions.


One clear example is the latest acquisition from Google of @Nest, focused on #IoT.


Do you have other examples where companies successfully engaged both teams with successful results?

Aadi Property's curator insight, January 23, 2014 2:04 AM
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Denise Barbezani's curator insight, January 23, 2014 10:01 AM

Collaboration is key to success! 

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What Comes First The Customer, or Marketing and Innovation?

What Comes First The Customer, or Marketing and Innovation? | Designing  services | Scoop.it
Focusing on customers to the exclusion of everyone and everything else can kill a business just as easily as neglect.

Via janlgordon
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janlgordon's comment, December 15, 2013 11:40 PM
Marty Koenig, Thank you Marty! You are so right, if we keep talking to each other and following popular trends, it's very possible that we will miss the boat. .
Charles Rein's curator insight, December 17, 2013 12:15 PM

The Idea of the Customer comes first, then the plan to pull them into your market

Ray Beauchamp's curator insight, December 28, 2013 4:23 PM

"the purpose of business is to create a customer, the business enterprise has two–and only two–basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are costs".

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Advances in Sensor Technology & how it will help the Consumer

Advances in Sensor Technology & how it will help the Consumer | Designing  services | Scoop.it
Advances in Sensor Technology
A video about the advances in sensor technology
and the opportunities and challenges they will present to conusmers

Via TechinBiz, malek
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Richard Platt's curator insight, December 8, 2013 10:45 PM

(from the Curator of IoT & Wearables) The Financial Times has a chat with an analyst on the sensor technology helping to enable IoT & Wearables.  Short video.

Rescooped by Fred Zimny from #innovation(s) } Food for Thoughts
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Using Story in Design, Innovation, Problem Solving

Using Story in Design, Innovation, Problem Solving | Designing  services | Scoop.it
How narrative intelligence can help everyone design solutions and generate useful data.

Via Karen Dietz, Edouard Siekierski
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Michael Allenberg's curator insight, October 4, 2013 7:34 PM

I am becoming a HUGE advocate of designing experiences in conjunction with contextual storytelling!

malek's curator insight, November 5, 2013 7:17 AM

story design process can offer an intuitive planning framework that makes it easier for us to wrangle and resolve complex challenges.

tollywoodfilms's curator insight, November 5, 2013 8:09 AM

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A much-maligned engine of innovation - FT.com

A much-maligned engine of innovation - FT.com | Designing  services | Scoop.it

The Entrepreneurial State: Debunking Public vs Private Sector Myths, by Mariana Mazzucato, Anthem Press,


Via Anne Egros
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Anne Egros's curator insight, October 17, 2013 11:06 AM

 Yes, innovation depends on bold entrepreneurship. But the entity that takes the boldest risks and achieves the biggest breakthroughs is not the private sector; it is the much-maligned state.

Rescooped by Fred Zimny from Just Story It! Biz Storytelling
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8 Steps To Creating A Great Storyboard for Innovations

8 Steps To Creating A Great Storyboard for Innovations | Designing  services | Scoop.it
[Editor’s note: This is the fourth in a series of seven posts on running your own Google Ventures design sprint.

Via Karen Dietz
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Michael Allenberg's curator insight, June 29, 2013 9:39 AM

I have found that storyboarding integrates seamlessly between Persona development and UI design as a perfect way to visualize the happy paths of already identified Use Cases... This can be an enormous value add for stakeholders. @OneSpring #Visualization #InnovateorDie

Karen Dietz's comment, June 29, 2013 2:54 PM
Great points Michael and thanks for the comment!
Michael Allenberg's comment, July 1, 2013 6:33 PM
Thank you Karen!
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The Device That Could Change the Way We Use Computers

The Device That Could Change the Way We Use Computers | Designing  services | Scoop.it
Here's how Leap Motion developed its disruptive technology--from a math formula to the shelves of Best Buy.

Via TechinBiz, Tania Kowritski
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Where Open Innovation Stumbles

Where Open Innovation Stumbles | Designing  services | Scoop.it

When I urge managers in a company to make open innovation part of their innovation strategy, they get it conceptually. They see that a solution coming from outside is more likely to be a dramatic leap versus an incremental one—simply because it came from a mind not narrowed by conventional thinking. They understand that the infusion of fresh ideas can also open their own R&D engineers and technologists to new and different possibilities and cause them to push their thinking further. At a minimum, they agree that better solutions tend to emerge when there are more options to consider in the first place. A recent project we did for FVA, a branch of the German trade association VDMA for companies that provide drive-train systems and components, bears this out. Every year, FVA conducts an industry-wide technology search to identify new and emerging solutions, and it shares the results as a service to its member companies. Although the search has been productive, members within the FVA leadership circle wanted to see if there was a better search process that would unearth more solutions and potentially create more value. A vice president of the group had been to a presentation on Open Innovation and was intrigued by the concept. And although he seriously doubted it could work in a field as specialized as drive-train technology, he was willing to find out. FVA commissioned Aachen University to manage a selection process and trial study, and the selection committee found us at NineSigma most suitable to conduct a series of technology searches.

These technology searches took the form of requests for proposals (RFPs) seeking solutions to four different technological needs: 1) durable, non-lubricated gear materials; 2) extra-fine micro particle removal from lubricated mechanisms; 3) translational research in bio-similar particle capture and 4) low-friction hard surfaces. We distributed the RFPs worldwide, within and outside the industry. The results were measured in two ways: How many solutions were submitted by new sources versus known sources? And how many of the solutions submitted were new to the industry versus already familiar to industry engineers? In all four areas, the new solution providers far outnumbered the known ones. For example, 33 new providers and only 2 known ones addressed the low-friction hard surfaces problem. The new solutions swamped the familiar ones, as well. For example, for the durable, non-lubricated gear materials problem, the search yielded 16 new solutions versus 6 known.....


Via Thomas Menk
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Don’t Innovate, Imitate - Tim Devaney & Tom Stein

Don’t Innovate, Imitate - Tim Devaney & Tom Stein | Designing  services | Scoop.it

   Could the growing acceptance of the Samwer brothers be due to the fact that people in the tech industry are finally admitting in public that imitation is good business? We decided to find out. We called up Oded Shenkar, the man who wrote the book on the business of clones: Copycats: How Smart Companies Use Imitation to Gain a Strategic Edge.

   “We have this reverence for innovation, but imitation is often the key to success," Shenkar explained. "Imitation was critical to human evolution, and today imitation is more critical than ever - because it’s much cheaper and more feasible than previously.

   When imitators execute well, they usually succeed better than the first movers, because they study the errors of the innovators and learn from them, as Facebook learned from the mistakes of MySpace.

 


Via Peter Hoeve
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The Strategic Diamonds of Firms – Kaizen and Innovation | Innovation Excellence

The Strategic Diamonds of Firms – Kaizen and Innovation | Innovation Excellence | Designing  services | Scoop.it
Nowadays firms can choose from several types of strategies, according to the vision of its managers and leaders, and according to the market in which the organization operates. However, in this article we distinguish two large Strategic Diamonds: Kaizen and Innovation.

Via Thomas Menk
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- Beta version - Service Innovation Canvas

A Beta version of the Service Innovation Canvas.

Via Mario K. Sakata
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Raquel Oliveira's curator insight, August 3, 4:17 PM

Ferramentas para modelagem de negócios, construção de novos serviços, etc.

Um rápido guia de muita inspiração para quem busca soluções inovadoras e práticas.

Rescooped by Fred Zimny from New Customer - Passenger Experience
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5 Rules for Strategic #Partnerships in a #Digital World

5 Rules for Strategic #Partnerships in a #Digital World | Designing  services | Scoop.it
Rule 1. Never innovate alone. 

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 23, 2014 5:18 PM

"Both B2C and B2B companies are in an arms race to develop innovative user experiences, expand distribution, and capture new sources of monetization. Digital leaders are discovering that their future depends not just on what their own companies can do, but on the capabilities, functions, channels, and insights they can tap by partnering with others."


Do you agree?

 

Rule 1. Never innovate alone. 

Rule 2. Understand that no single company has a lock on user preferences. 

Rule 3. Focus first on a great user experience, not the value exchange.

Rule 4. Strike the right balance between scale and customization.

Rule 5. Treat your partnership like your business.


Is your company open to partnership?

John Thomas's curator insight, December 26, 2014 1:46 AM

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@IBM reveals its top 5 innovation predictions for the next 5 years

@IBM reveals its top 5 innovation predictions for the next 5 years | Designing  services | Scoop.it
IBM's predictions all involve big data and using computing to glean intelligence from vast systems. We discuss them with IBM's research boss.

Via Eric_Determined / Eric Silverstein
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Jean-Marc Bellot's curator insight, December 18, 2013 10:11 AM

Des prévisions qui vont à contre-courant du "tout technologique" dans lequel nous semblons nous jeter à corps perdus, dans un acte de "Schadenfreude" collectif que je ne comprends pas.

Hugo Loyola's curator insight, December 18, 2013 11:43 AM

Now, this would be innovation.

Arielle Monnerot-Dumaine's curator insight, January 28, 2014 6:19 AM

A lire absloment pour ne pas nous tromper de combat !

Rescooped by Fred Zimny from Exploring Change Through Ongoing Discussions
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Invention v. Reinvention In The Age of Disruption

Invention v. Reinvention In The Age of Disruption | Designing  services | Scoop.it

Via janlgordon
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janlgordon's curator insight, December 9, 2013 1:54 PM

This post was written by Andy Capaloff for Curatti about a very important topic, navigating change through the age of disruption.


Here are a few highlights:


The infusion of new ideas and the understanding of whether necessary change can be accomplished in a timely and effective manner from within and when to seek that freshness externally, are vital to the continued success of any company.


The importance of the ability to accept that something you do, whether a large or small aspect of your processes, has become a hindrance to your future growth and must be replaced, cannot be minimised.


Selected by Jan Gordon for Curatti covering Exploring Change Through Ongoing Discussions


Read more here: [http://bit.ly/199OAQa]

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Using Story in Design, Innovation, Problem Solving

Using Story in Design, Innovation, Problem Solving | Designing  services | Scoop.it
How narrative intelligence can help everyone design solutions and generate useful data.

Via Karen Dietz, Tom Van Looy
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Michael Allenberg's curator insight, October 4, 2013 7:34 PM

I am becoming a HUGE advocate of designing experiences in conjunction with contextual storytelling!

malek's curator insight, November 5, 2013 7:17 AM

story design process can offer an intuitive planning framework that makes it easier for us to wrangle and resolve complex challenges.

tollywoodfilms's curator insight, November 5, 2013 8:09 AM

d

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Innovation can be Trained


"Innovators actively desire to change the status quo, and they regularly take smart risks to make it happen." - Clayton Christensen 


Via Justin Jones, Günter Schumacher, Thomas Menk
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Using Story in Design, Innovation, Problem Solving

Using Story in Design, Innovation, Problem Solving | Designing  services | Scoop.it
How narrative intelligence can help everyone design solutions and generate useful data.

Via Karen Dietz
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Michael Allenberg's curator insight, October 4, 2013 7:34 PM

I am becoming a HUGE advocate of designing experiences in conjunction with contextual storytelling!

malek's curator insight, November 5, 2013 7:17 AM

story design process can offer an intuitive planning framework that makes it easier for us to wrangle and resolve complex challenges.

tollywoodfilms's curator insight, November 5, 2013 8:09 AM

d

Rescooped by Fred Zimny from UXploration
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What Makes an Experience Seem Innovative?

What Makes an Experience Seem Innovative? | Designing  services | Scoop.it

Who would’ve thought you could innovate around something as simple as waiting in line at a store, a taxi stand, or boarding an airplane? Yet when businesses look at what’s happening with their customers, it’s these opportunities that are most ripe for creating delightful experiences.


Via Mario K. Sakata
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Do you dare to dream?

Since our childhood we all know how to dream. Asleep and awake. Thanks to the power of our imagination we believe we are capable of achieving anything we can dream of. However, as we grow older we lose this wonderful ability we'll later need to be creative, to innovate, to change our lives and to transform our organizations. We invite you to dare to dream again, to challenge your comfort zone, and to enjoy the pleasure of turning your dreams into reality.
Do you dare to dream?


Via Ariana Amorim, Adela Iepure, ACC, David Hain
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designthinkers.nl | Service Design Amsterdam Customer Journey Lab Design Thinking

designthinkers.nl | Service Design Amsterdam Customer Journey Lab Design Thinking | Designing  services | Scoop.it
Customer Journey LAB is an innovative tool, developed by DesignThinkers, using Service Design and Design Thinking methodologies.

Via Fundación Co.Ser
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Fundación Co.Ser's curator insight, January 26, 2013 12:33 PM

http://www.designthinkers.nl/ es una excelente página que articula iniciativas, recursos, experiencias y personas alrededor del Design Thinking. Recomendadisima!!!!

Rescooped by Fred Zimny from Service Design Thinking
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What? Design Thinking?

What? Design Thinking? | Designing  services | Scoop.it

It’s no longer enough simply to outperform the competition; to thrive in a world of ceaseless and rapid change, business people have to out-imagine the competition as well. They must begin to think-to become-more like designers.

--Roger Martin, Dean of the Rotman School of Management

 

Photocredit: http://literarycoffee.tumblr.com/


Via Len Netti, Giorgio Pauletto, tobibiko
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Information Filtering and Curation as the Basis for New Business Models

Information Filtering and Curation as the Basis for New Business Models | Designing  services | Scoop.it

From the article: "We create economic value out of information when we figure out an effective strategy that includes aggregating, filtering and connecting." 

 

"Filtering is what helps us deal with the vast amount of information available to us."

 

"...the real question is, how do we design filters that let us find our way through this particular abundance of information?

 

And, you know, my answer to that question has been: the only group that can catalog everything is everybody." (Clay Shirky)

 

We try to filter information so that we end up with something that is relevant to us – it helps us learn something, it helps us solve a problem, it helps us develop a new hypothesis about the world around us.

 

These are all connections – and this is what really drives value creation.

 

However, we can’t connect without some filtering going on. So filtering is important, and it’s a term that includes several different sub-types. I can think of at least five forms of filtering.

 

...we can use these ideas about filtering to help with business model innovation by changing where it takes place in the value network.

 

One of Shirky’s points is that since Gutenberg, the economic logic of publishing required publishers (of books, music, movies) to act as filters in order to maximise their investment.

 

As publishing and filtering has shifted out to human networks, publishers no longer need to fill this role.

 

Someone (or some network) needs to, and since that creates value, it’s something that can perhaps be monetised.

 

You can see this in investing. You can put money in Berkshire-Hathaway, where investment choices are run through the personal expert filter of Warren Buffett. Or you can invest in individual stocks recommended by a broker- which is filtering through an expert network. Or you can take advantage of DIY investing, where you do your own filtering, probably aided by some heuristic filters as well. Three different investing business models based on three different filtering methods."

 

Check this video: http://vimeo.com/8748509 

 

Read the full article by Tim Kastelle: http://timkastelle.org/blog/2010/04/five-forms-of-filtering 


Via Robin Good
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Martin Gysler's comment, December 30, 2011 12:12 PM
An interesting post, thank you for the share!
Beth Kanter's comment, December 30, 2011 1:47 PM
Thanks for picking this up out of Robin's stream. I personally love Harold Jarche model of Seek, Sense, Share - and have adapted as a framework to help those are just starting with curation ....
Karen du Toit's comment, December 31, 2011 4:42 AM
Thanks for this!