Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Making Sense of the Cross Channel Experience – Humanising Technology Blog

Making Sense of the Cross Channel Experience – Humanising Technology Blog | Designing  service | Scoop.it
More and more in recent years we are being asked to consider wider design problems than simply websites. The long predicted age of ubiquitous computin...

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Happiness is Overrated

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Information Architecture Heuristics:A Checklist for Critique | | The Understanding GroupThe Understanding Group

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Filtered and Refined: Interfaces for Distilling Data

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Designing with Agile Workshop (Half Day)

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Surviving Design Projects - The Session // Speaker Deck


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Deeny's deck: Applying Value Sensitive Design Principles to User Engagement #cex #ux #cem

Presentation given by Katey Deeny 3/25/12 at IA Summit 12 in New Orleans, Louisiana.

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Networking on the Introvert's side of the Room

These days, networking is essential. It's how employers fill 70 percent of their job openings, and well-connected UX professionals earn higher incomes.


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Driving a Multichannel Experience From a Single Message

E pluribus unum? Better yet, out of one, create many—many channels within a multifaceted but unified experience.


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