Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
Curated by Fred Zimny
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Keynote deck Enterprise #UX: The Journey and Opportunity Ahead #digital #business

Keynote from the 2015 Enterprise UX Conference. http://enterpriseux.net/
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Rescooped by Fred Zimny from Technology in Business Today
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10 Smashing Ways to Employ Customer Experience for Consumer Influence

10 Smashing Ways to Employ Customer Experience for Consumer Influence | Designing  service | Scoop.it
  Be everywhere, do everything, and never fail to astonish the customer -    Anon  
Have you noticed how customer experience design has grown in importance of brand marketing? More and more trying to astonish the customer.

Via TechinBiz
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Zahid Yakoob's curator insight, December 16, 2013 9:59 AM

So what constitutes a great customer experience?

The quality of your company’s customer experience is ultimately determined by the way customers feel after their last interaction. If the customer is unhappy, your company’s customer experience is bad. If the customer doesn’t have a feeling one way or the other, your company’s customer experience is mediocre. If the customer feels good, your company’s customer experience is satisfactory. But if the customer feels delighted, your company’s customer experience is a substantial competitive advantage.