Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Rescooped by Fred Zimny from DESIGN Thinking Review
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Design Thinking and the Business Model Canvas

"Design thinking can be described as a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.” — Tim Brown

 

“A business model described the rationale of how an organisation creates, delivers, and captures value” — Alex Osterwalder


Via Len Netti
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willdonovan's curator insight, March 2, 2014 6:26 AM

Find an edge with these tools #GSJam #GSJ14

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Increasing Stress, Decreasing Empathy: Need Emotional Intelligence

Increasing Stress, Decreasing Empathy: Need Emotional Intelligence | Designing  service | Scoop.it
Research shows stress is increasing: health problems & business costs. Empathy is decreasing to damage collaboration: The case for emotional intelligence

Via Garth Sanginiti, Bobby Dillard, Anne Egros
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Garth Sanginiti's curator insight, October 26, 2013 6:12 PM

"While it may feel as if the tigers are lurking, today few of us face this kind of threat.  Instead we face ongoing, persistent threats tied to complex relational issues such as doing more work with less, talent shortages, and economic uncertainly. At work, the “tigers” are often other people; according to the 2012 Workplace Issues study, over 70% of challenges in the workplace are people-related. "

Anne Egros's curator insight, October 27, 2013 7:29 AM

Very true ! That is why coaching is an holistic process to understand yourself. Stress at home impacts performance at work and stress at work damages your health and personal relationships.

Rescooped by Fred Zimny from Service Design Thinking
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What? Design Thinking?

What? Design Thinking? | Designing  service | Scoop.it

It’s no longer enough simply to outperform the competition; to thrive in a world of ceaseless and rapid change, business people have to out-imagine the competition as well. They must begin to think-to become-more like designers.

--Roger Martin, Dean of the Rotman School of Management

 

Photocredit: http://literarycoffee.tumblr.com/


Via Len Netti, Giorgio Pauletto, tobibiko
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Rescooped by Fred Zimny from Just Story It! Biz Storytelling
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Biz Storytelling: What Marketers Are Missing About Making Emotional Connections

Biz Storytelling: What Marketers Are Missing About Making Emotional Connections | Designing  service | Scoop.it
Douglas Van Praet discusses the neurological nature of empathy and how marketers often focus on competition at the expense of real connections.

Via Karen Dietz
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David Hain's curator insight, November 26, 2013 12:16 AM

Using empathy adds to your business story. 

Juliana Loh's curator insight, November 27, 2013 4:17 AM

Marketers are a strange breed... so attached to their 'numbers and analytics'. After returning from a series of marketing-focused conferences, I heard one say to the other: "they want more empathy? okay then, throw them more testimonials and let them talk about it online". *groan*  No no no...  maybe you should read this article. (Thanks Karen)

Julien Pepiot's curator insight, November 27, 2013 10:00 AM

"Provide value and not take value = a customer for life"

Rescooped by Fred Zimny from Just Story It! Biz Storytelling
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Wrapped up in a Book: The Role of Emotional Engagement in Reading -- & Storytelling!

Wrapped up in a Book: The Role of Emotional Engagement in Reading -- & Storytelling! | Designing  service | Scoop.it

Via Karen Dietz
Fred Zimny's insight:

It contributes to your eq.

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Karen Dietz's comment, March 2, 2013 3:42 PM
I agreed Fred. And yes Miklos, I love it when what we know to be true is validated by research.
Kala's comment, March 4, 2013 10:08 AM
A big thank you for your overall curation work about storytelling! You are the very first one I see doing it so "intelligently", with real added-value :)
Karen Dietz's comment, March 5, 2013 1:26 PM
Thank you so much Kala! You have made my day :)
Rescooped by Fred Zimny from Kreativitätsdenken
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10 Things User Experience Design Taught Me About Life

10 Things User Experience Design Taught Me About Life | Designing  service | Scoop.it
Empathy goes a long way. What motivators, challenges or pressures are the people around you experiencing? Nothing is done in a vacuum. Stay aware of how your actions might impact others. Before anything else, define what success is to you.

Via Thomas Menk
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