Designing service
342.9K views | +26 today
Follow
Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Rescooped by Fred Zimny from MentalBusiness
Scoop.it!

Making Decisions Together (When You Don’t Agree on What’s Important)

Making Decisions Together (When You Don’t Agree on What’s Important) | Designing  service | Scoop.it


Most strategic initiatives are run by teams whose members are drawn from around the company — from different functions, different business units, sometimes different countries. When it’s time to make decisions, these teams often run into trouble because individual members’ interests aren’t perfectly aligned. I spoke about the tensions inherent in collaborative work with Jeff Weiss and Jonathan Hughes, consultants with Vantage Partners and authors of a best-selling HBR article that addresses this topic: What Collaboration? Accept — and Actively Manage — Conflict.....


Via Thomas Menk
more...
No comment yet.
Rescooped by Fred Zimny from MentalBusiness
Scoop.it!

How Rational Are Your Consumer Choices?

How Rational Are Your Consumer Choices? | Designing  service | Scoop.it

 

Here is a set of numbers. Ask someone to estimate, not to calculate, the answer within five seconds.

 

A:
8 x 7 x 6 x 5 x 4 x 3 x 2 x 1

 

Here is another set of numbers. Now find another person and ask that person to estimate the answer for version B within five seconds.

 

B:
1 x 2 x 3 x 4 x 5 x 6 x 7 x 8



Via Thomas Menk
more...
No comment yet.