Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Rescooped by Fred Zimny from Internet Marketing Strategy 2.0!

How To Gain True Influence by Leveraging the Power of Relationships

How To Gain True Influence by Leveraging the Power of Relationships | Designing  service |

"If you define influence by the size of your Klout score, you can stop reading this right now..."

Via janlgordon, Robin Good
Caroline Price's comment, July 16, 2013 5:59 AM
yes...some people are worthy of respect; others less so...
Therese Matthys's comment, July 16, 2013 12:34 PM
Caroline - so true!
Philippe Trebaul's comment, September 9, 2013 11:48 AM
You're all totally true. I really agree with you. I would add that "followers" are (normally, except for fake profiles...) persons. And persons MUST be respected. I agree too with you, Sigrid, concerning the fact that influence could be better mesured by interactions. Thx a lot for your reactions. It's very kind from you! Have a great week. Best regards :) Philippe
Rescooped by Fred Zimny from Internet Marketing Strategy 2.0!

Engagement Publishing is the New Content Marketing - Here's Why - John Battelle

Engagement Publishing is the New Content Marketing - Here's Why - John Battelle | Designing  service |

I selected this piece today because it is timely and relevant, social media is part of the equation but the focus should be on social business, which is the bigger picture. It's important to package your content and repurpose it to fit the social network(s) where your audience resides. This interview talks about   


In this interview with McKinsey and Compay, John Battelle, founder & chairman of Federated Media Publishing says.....


**Marketers need to shift their mindset from being a publisher to engaging an audience.


To paraphrase:


Marketers are starting to see an ecosystem of paid, owned and earned media that they're very interested in feeding through social interactions and content marketing.


Here's what caught my attention:


Marketers have always created content, print and radio ads, 30-second spots, display banners


****But they never have really seen these elements as an integrated corpus of content living in a digitally driven ecosystem


**Marketers need to become engagement publishers


**"Increasingly, [marketers] are realizing that this social media space involves an ongoing conversation. Assets never really go away."


**Building conversation “inventory” at scale


I agree that all brands probably should be on Facebook, but what you really need is an integrated strategy that has – at its root – the brand's own domain, independent from any platform other than the Internet itself.


Measuring the success of conversational engagement


These things are very hard to directly measure from a simple click. And often, as we know, the people who click are not the people you want as customers anyway.


**So you need a bridge to that kind of insight that gives a media buyer the justification to say that this new technology is worth the investment.


**Marketers have been very interested in understanding how their content is amplified in the past few years


**Now there is technology that allows us to automatically collect and present this data (More in detail in interview)


**The best companies create communities of interest that are independent:


**they are rooted in the independent Web, with expressions on Facebook, or as an iPhone or Android app – those all become instances of their brand.


** Companies should create a circulatory system through which they can promote different aspects of their messaging and interactions with their community.


**If you're going to be a brand with a publishing approach to marketing, you must have an independent taproot that isn’t controlled by anyone but you. 


Put out your branches and feelers everywhere. Integrate that experience and let your content and messaging flow through it.


Curated by Jan Gordon covering "Content Curation, Social Business and Beyond"


Read full interview here: []

Via janlgordon, Robin Good
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