Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
Curated by Fred Zimny
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Rescooped by Fred Zimny from Curation, Social Business and Beyond!

Top Connected Consumer Trends in 2017-18

Top Connected Consumer Trends in 2017-18 | Designing  service |
Part one of this article was a retrospective look at the evolution of the Connected Consumer. This article predicts the trends you can expect to see unfold

Via janlgordon
janlgordon's curator insight, December 2, 2016 11:26 PM

I selected this article from Curatti written by Raymond Morin because it provides predictures on consumer behavior in the next two years.


The influence of buyers has dramatically changed and will continue to evolve.


Understand The 'Generaction C' Consummer


Customers are more connected online than ever before. I agree that in order to grab their attention you need find out what they are looking for in a brand.


Morin shows the latest changes in consummer behavior and how to best meet their needs and desires.


Here's what caught my attention:


  • The trust meter has gone down over the last few years. Today people rely on review and recomendations -- especially from family and friends.


  • Content that is spread through social media has become the main source of information. These outlets are priority over traditional media.


  • With mobile platforms like Snapchat and Instagram consummers now want instant information. This has also created an emergence of niche bloggers to meet the demand.


Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond


Image: Courtesy of 123rf.


Read full article here:


Stay informed on trends, insights, what's happening in the digital world become a Curatti Insider today

janlgordon's comment, December 5, 2016 10:46 AM
thanks @massimo facchinetti for this.
Anuj Saxena's curator insight, December 6, 2016 3:11 AM
Great insight post for latest trends in 2017-18
Rescooped by Fred Zimny from Curation, Social Business and Beyond!

How Capitalizing on Consumer Behavior Changes Will Thrive Global Business

Via janlgordon
janlgordon's curator insight, January 26, 2013 3:46 PM

This article and infographic is based on research from Accenture - They have found striking differences between fast and slow-growing companies. Whether you're a global business or a national brand, there is something in here for everyone.


Here is what the report covers:


**Draws on research from four sources:

**a global consumer behavior survey (10,000 online consumers),

a **global executive survey (600 business executives),

**industry-growth leader analysis of the world's top 3,000 listed companies by market capitalization and macroeconomic analysis with Oxford Economics.

Here are a few highlights that caught my attention:

**See opportunity in consumer behavior change

**Consumer behavior-driven markets are expected to grow at three and a half times the rate of emerging economies and times the rate of developed economies between now and 2016

**One of the key insights that Accenture brings as a result of some of its latest research is,

**you have to look beyond the ‘who’ and the ‘where’ of what is
happening in consumer segments to really understanding the ‘how’ and ‘why’

**looking at how consumer behaviour is changing and the pace and scale of that change can be even faster than the
growth rates in emerging markets.

Selected by Jan Gordon covering "Curation, Social Business and Beyond"

Read article and see infograph []  

Russ Merz, Ph.D.'s curator insight, January 26, 2013 8:18 PM

Infographic that contrasts consumer behaviors in emergng versus developed markets.

Stephane Bilodeau's curator insight, January 27, 2013 8:54 AM

Accenture research shows that global businesses that capitalize on consumer behavior changes can achieve greater growth.


A growing opportunity 

By aggregating estimates of market size for industries and sectors associated with behavior change, the research indicates a growth opportunity of US$2.4 trillion over the four-year period from 2012 to 2016.

Rescooped by Fred Zimny from Curation, Social Business and Beyond!

Picture Story: Commerce and the Connected Consumer's Journey

Picture Story: Commerce and the Connected Consumer's Journey | Designing  service |
At its first Smarter Commerce Global Summit this week in San Diego, CA, IBM is announcing new software and services that address a broad spectrum of enterprise commerce activities -- new ways to buy, sell and secure greater customer loyalty in the...

Via janlgordon
Michelle Gilstrap's curator insight, May 26, 2013 11:10 AM

This is a very cool way to show e-commerce and how some companies are making the connection with their customer.

janlgordon's comment, June 18, 2013 3:02 PM
Michelle Gilstrap I'm happy you found it useful, sorry I'm late in responding but better late than never, thank you!