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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Rescooped by Fred Zimny from New Customer - Passenger Experience
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Collaboration in 2014: 10 Predictions

Collaboration in 2014: 10 Predictions | Designing design thinking driven operations | Scoop.it
Networked organizations, personalization and customization, development of collaborative reputations: these trends and more that I predicted for 2013 will still hold true for 2014.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, January 14, 2014 6:40 PM

David shares valuable insight and highlights key new companies to consider. He shows how collaboration will play a critical role in 2014 and beyond.


Share your thoughts on some of the predictions, and which one may have a bigger impact for your business?



Rescooped by Fred Zimny from Storytelling, Social Media and beyond
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Love this! TFI Sandbox: Adventures in Storytelling, Technology and Social Change.

Love this! TFI Sandbox: Adventures in Storytelling, Technology and Social Change. | Designing design thinking driven operations | Scoop.it
TFI Sandbox is an initiative of the Tribeca Film Institute's New Media Fund. Bringing storytelling, technology and design together to innovate in the field, inspire audiences and create impact.

Via siobhan-o-flynn, Hans Heesterbeek, Karen Dietz, janlgordon
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ozziegontang's comment, February 24, 2013 11:10 AM
As always, much appreciated with all you share along with your insights.
Karen Dietz's comment, February 24, 2013 3:04 PM
Thank you Ozzie! I really enjoy your scoop.it.
Moya Sayer-Jones's curator insight, March 6, 2013 6:31 AM

Just wishing I lived in New York! Lots of great viewing here.

Rescooped by Fred Zimny from Social Customer Service
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The Future of Work is NOT About Replacing Sharepoint and Email - CloudAve

The Future of Work is NOT About Replacing Sharepoint and Email - CloudAve | Designing design thinking driven operations | Scoop.it

Via Luis Suarez, Andrew Maher
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Luis Suarez's comment, July 23, 2013 4:04 PM
@Gerald, great comment, indeed. In fact, I would take things even further than that. It's not that leaders are fearful about making potential mistakes or embarrass themselves. I think that fear is about what their peer execs may think of them after they make them, just because they were brave enough and the others weren't and they decide to mock them instead. Inertia is a powerful driver of behaviour and certainly for as long as that peer pressure is there high above they may not be diving fast enough or deep enough. Alas, most knowledge workers are not going to wait any longer, any way. The train has already left and the last bandwagon is just about to pass by ... Time to catch it! ;)
Dan Kirsch's comment, July 23, 2013 4:26 PM
@gerald Yupper, Jerry. Good thing that there is no concern over value-added contributions to decision making. Kinda makes me wonder if they've actually read FM6.01-1.
Gerald King, MKMP, CISSP, MOF's comment, July 26, 2013 4:35 PM
@Dan, I am quite sure that some of them just don't want any more contributions to their decision making. Multiple informatino systems have already inundated them with more than they can absorb.
Rescooped by Fred Zimny from Service Design Thinking
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What? Design Thinking?

What? Design Thinking? | Designing design thinking driven operations | Scoop.it

It’s no longer enough simply to outperform the competition; to thrive in a world of ceaseless and rapid change, business people have to out-imagine the competition as well. They must begin to think-to become-more like designers.

--Roger Martin, Dean of the Rotman School of Management

 

Photocredit: http://literarycoffee.tumblr.com/


Via Len Netti, Giorgio Pauletto, tobibiko
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