Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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How I'll be learning in 2016

How I'll be learning in 2016 | Designing  service |
It's that reflective time of year again. It's now that educators like me consider what will define our approach to teaching and learning in the next 12 months. It's made more reflective where I live, as the New Zealand school year runs February to December, so I'll be starting with new classes in a few weeks.…

Via juandoming, Luciana Viter, malek
CHRISTINE OWEN's curator insight, December 29, 2015 10:50 PM

Likewise re school year. I'm across the ditch and am already planning for the start of 2016 school year. Just completed our 4year Strategic Plan which focusses on successfully preparing students for an unknown future, through strategies such as those in the info-graphic. It's an invigorating process & my aim is to pass on my love of lifelong learning in and outside of the school system  and to encourage natural curiosity through viewing 'failure' as a scientific experiment, i.e. the testing of theorems, a necessary, problem solving  process leading to answers.


Raquel Oliveira's curator insight, January 6, 4:55 PM

Excelente simples perspectivas de aprendizagem para o novo ano:

Como vamos aprender em 2016?

1- Colaborando;

2- Interagindo para soluçoes;

3- Expandindo para comunidade;

4- Conectando de maneira assertiva;

5- Acolhendo e oferecendo feedback aos pares.


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Collaboration in 2014: 10 Predictions

Collaboration in 2014: 10 Predictions | Designing  service |
Networked organizations, personalization and customization, development of collaborative reputations: these trends and more that I predicted for 2013 will still hold true for 2014.

Via Eric_Determined / Eric Silverstein
Eric_Determined / Eric Silverstein's curator insight, January 14, 2014 11:40 PM

David shares valuable insight and highlights key new companies to consider. He shows how collaboration will play a critical role in 2014 and beyond.

Share your thoughts on some of the predictions, and which one may have a bigger impact for your business?

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Love this! TFI Sandbox: Adventures in Storytelling, Technology and Social Change.

Love this! TFI Sandbox: Adventures in Storytelling, Technology and Social Change. | Designing  service |
TFI Sandbox is an initiative of the Tribeca Film Institute's New Media Fund. Bringing storytelling, technology and design together to innovate in the field, inspire audiences and create impact.

Via siobhan-o-flynn, Hans Heesterbeek, Karen Dietz, janlgordon
ozziegontang's comment, February 24, 2013 4:10 PM
As always, much appreciated with all you share along with your insights.
Karen Dietz's comment, February 24, 2013 8:04 PM
Thank you Ozzie! I really enjoy your
Moya Sayer-Jones's curator insight, March 6, 2013 11:31 AM

Just wishing I lived in New York! Lots of great viewing here.

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The CMOs Role in Delivering Omnichannel Customer Experiences

The CMOs Role in Delivering Omnichannel Customer Experiences | Designing  service |
Omnichannel is all about shifting from channel-centric to customer-centric – much more customer-centric than you are today.

Via Eric_Determined / Eric Silverstein
Michelle Batt's curator insight, March 17, 2015 3:40 PM

Totally agree. #CX is NOT a project - it's about transformation. Driving the entire organization to know customers well and collaborating across business units to deliver the experience through desired channels. It won't work if everyone stays in their "own silo." Also love the Hyatt quote at the end!

Darcy Bevelacqua's curator insight, March 17, 2015 4:16 PM

the most important part of the business transformation is educating customer facing employees and enabling them to do a superior job by consolidating the information they need in one place. Your organization needs to know their customer's better than the competition and serve them utilizing that knowledge. 

Guislain d'Hauteville's curator insight, March 18, 2015 2:55 PM

According to a recent report, Gartner’s Executive Summary for Leadership Accountability and Credibility within the C-Suite, a high percentage of CEOs expect CMOs to lead the integrated cross-functional customer experience....

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The Future of Work is NOT About Replacing Sharepoint and Email - CloudAve

The Future of Work is NOT About Replacing Sharepoint and Email - CloudAve | Designing  service |

Via Luis Suarez, Andrew Maher
Luis Suarez's comment, July 23, 2013 9:04 PM
@Gerald, great comment, indeed. In fact, I would take things even further than that. It's not that leaders are fearful about making potential mistakes or embarrass themselves. I think that fear is about what their peer execs may think of them after they make them, just because they were brave enough and the others weren't and they decide to mock them instead. Inertia is a powerful driver of behaviour and certainly for as long as that peer pressure is there high above they may not be diving fast enough or deep enough. Alas, most knowledge workers are not going to wait any longer, any way. The train has already left and the last bandwagon is just about to pass by ... Time to catch it! ;)
Dan Kirsch's comment, July 23, 2013 9:26 PM
@gerald Yupper, Jerry. Good thing that there is no concern over value-added contributions to decision making. Kinda makes me wonder if they've actually read FM6.01-1.
Gerald King, MKMP, CISSP, MOF's comment, July 26, 2013 9:35 PM
@Dan, I am quite sure that some of them just don't want any more contributions to their decision making. Multiple informatino systems have already inundated them with more than they can absorb.
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What? Design Thinking?

What? Design Thinking? | Designing  service |

It’s no longer enough simply to outperform the competition; to thrive in a world of ceaseless and rapid change, business people have to out-imagine the competition as well. They must begin to think-to become-more like designers.

--Roger Martin, Dean of the Rotman School of Management



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