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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Rescooped by Fred Zimny from Customer Care Support
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The Future of Contact Centers - @Vocalcom

   Engage your Customer's Anywhere with The Full Media Contact Center Solution and Go Live Networking with your own Customers.

   Take a look at the Future and Present of Customer Care. And don't get upset by the amateur acting or the old fashioned procedures, like 10 minutes waiting, instead of a modern call back service ..

 


Via Peter Hoeve
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Rescooped by Fred Zimny from Social Media Bites!
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How to Influence Purchasing Decisions On The Web [INFOGRAPHIC]

How to Influence Purchasing Decisions On The Web [INFOGRAPHIC] | Designing design thinking driven operations | Scoop.it
This infographic breaks down the purchasing patterns of social consumers by industry. The data could help marketers optimize their budgets.

Via David Blundell
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Rescooped by Fred Zimny from Social Media Bites!
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30 Social Media Predictions for 2012 From the Pros

30 Social Media Predictions for 2012 From the Pros | Designing design thinking driven operations | Scoop.it

How will social media impact businesses in 2012?

Social Media Examiner sought expert opinions from a wide range of pros you're likely familiar with.


Via David Blundell
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David Blundell's comment, January 5, 2012 12:35 AM
Thanks all for your thanks and re.scooping. Lots of good stuff in these predictions methinks . . .