Designing services
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Designing  services
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
Curated by Fred Zimny
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Rescooped by Fred Zimny from Customer Care Support
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The Future of Contact Centers - @Vocalcom

   Engage your Customer's Anywhere with The Full Media Contact Center Solution and Go Live Networking with your own Customers.

   Take a look at the Future and Present of Customer Care. And don't get upset by the amateur acting or the old fashioned procedures, like 10 minutes waiting, instead of a modern call back service ..

 


Via Peter Hoeve
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Rescooped by Fred Zimny from Social Media Bites!
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How to Influence Purchasing Decisions On The Web [INFOGRAPHIC]

How to Influence Purchasing Decisions On The Web [INFOGRAPHIC] | Designing  services | Scoop.it
This infographic breaks down the purchasing patterns of social consumers by industry. The data could help marketers optimize their budgets.

Via David Blundell
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Rescooped by Fred Zimny from Social Media Bites!
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30 Social Media Predictions for 2012 From the Pros

30 Social Media Predictions for 2012 From the Pros | Designing  services | Scoop.it

How will social media impact businesses in 2012?

Social Media Examiner sought expert opinions from a wide range of pros you're likely familiar with.


Via David Blundell
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David Blundell's comment, January 5, 2012 3:35 AM
Thanks all for your thanks and re.scooping. Lots of good stuff in these predictions methinks . . .