Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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The Future of UX Research: Uncovering the True Emotions of our Users

The Future of UX Research: Uncovering the True Emotions of our Users | Designing  service | Scoop.it
User Experience features significant and unique articles dealing with the broad field of user experience.

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Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment | Designing  service | Scoop.it

A common way to gauge customer satisfaction with the quality of service is byconducting qualitative surveys. We will be looking at average wait time vs. satisfaction levels.


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Communicating User Research Findings :: UXmatters

Communicating User Research Findings :: UXmatters | Designing  service | Scoop.it

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User Experience and Scientific Methods, Part 1: Eyetracking

User Experience and Scientific Methods, Part 1: Eyetracking | Designing  service | Scoop.it

The most obvious scientific technique to achieve a high rate of adoption in the UX community is eyetracking.


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Beyond User Research

Given in 2012 at UX Hong Kong (http://www.uxhongkong.com/) and WebVisions NYC (http://www.webvisionsevent.com/new-york/). Given in 2011 at the IA Summit (http:/...

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