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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Reverse Engineering User Awesomeness - Kathy Sierra

Reverse Engineering User Awesomeness - Kathy Sierra | Designing design thinking driven operations | Scoop.it

Kathy Sierra on the Reverse Engineering of Business Models and finding a Sustainable System by 'User Awesomeness'. Some clues:

1. Focus on what the User does;

2. Give Users Superpowers Quickly: 80/20 in 30 minutes;

3. Offer better Gear AND help them Justify the Expense;

4. Motivate and Inspire Users: by making it Easier to Do;

5. Make the User feel Smarter and Awesome;

6. Shrink the 10K hour afap: Patterns, Practice & Immersion;

7. Make your Product Reflect their Feelings;

8. Play your Guiding Role in the Users Journey.

 


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Rescooped by Fred Zimny from Business Model Engineering
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Being a UX Team of One - Leah Buley [Video]

   It’s an exciting time for user experience..

   Secret Bonus Info: http://www.flickr.com/photos/siriomi/6717386921/lightbox/ and http://www.flickr.com/photos/siriomi/6752294983/lightbox/ ;

 


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Rescooped by Fred Zimny from About Social Profiles
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How User Mindset Affects Social Media Marketing [Infograph] - Pamela Vaughan @pamelump

How User Mindset Affects Social Media Marketing [Infograph] - Pamela Vaughan @pamelump | Designing design thinking driven operations | Scoop.it

   This new research by LinkedIn emphasizes the concept of "The Mindset Divide," that social networkers have different needs, interests, and emotional drivers that put them in a particular frame of mind depending on which type of social networking -- personal or professional -- they're engaging in. 

 

   Curious about this study? Click to of these Sources:

Bonus Info 1: LinkedIn's Infograph: http://bit.ly/R2RLPq .

Bonus Info 2: The Video: http://bit.ly/P4kvVC .

Bonus Info 3: More LinkedIn Solutions: http://bit.ly/QLc4RS .

Bonus Info 4: Report - Mindset Divide: http://bit.ly/PYBmfh .

 


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