Designing services
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Designing  services
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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- Beta version - Service Innovation Canvas

A Beta version of the Service Innovation Canvas.

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Raquel Oliveira's curator insight, August 3, 4:17 PM

Ferramentas para modelagem de negócios, construção de novos serviços, etc.

Um rápido guia de muita inspiração para quem busca soluções inovadoras e práticas.

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Service Design Explained

Service Design Explained | Designing  services | Scoop.it
Service design can drastically improve the way people interact with your brand. But sometimes it’s not that simple to visualize or understand what it means for you or where to start.   Download the Infographic (PDF)   Like what you …

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Designing the Organization from #ServiceDesign Perspective

Designing the Organization from #ServiceDesign Perspective | Designing  services | Scoop.it
An inside look at 2 User Experiences that constitute the basis of Service

Via Mario K. Sakata, ValerieMalaval
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Fjord Service Design Academy: A business case for transformative serv…

Fjord Service Design Academy: A business case for transformative serv… | Designing  services | Scoop.it
Nancy Birkhölzer and Melanie Wendland from Fjord’s Service Design Academy delivered a keynote at the Service Design Conference organized by the German chapter …

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SDNC13 -Day1- The New Seriousness of Design by Lee Sankey

The New Seriousness of Design by Lee Sankey - Barclays PLC 

It’s a wonderful time for design. It is increasingly recognised as part of the literacy of business and is becoming part of the boardroom. However, what are the implications and consequences of this greater role? Design is changing. As it expands and collapses and old adages melt, is design, service design in particular, mindful of new responsibilities and ready to fulfil design’s promise? Or are we too in love with Post-it Notes and workshops?


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The Changing Nature of Service & Experience Design

The Changing Nature of Service & Experience Design | Designing  services | Scoop.it
Livework is featured in the fall 2013 number of the world’s leading publication dedicated to design as a strategic business resource, the Design Management Institute: Review.

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Why UX and CX have to relate to organizational change (EX)

Why UX and CX have to relate to organizational change (EX) | Designing  services | Scoop.it

We need to design all the internal tools, mechanisms, reporting, processes, policies etc to be focused on the employee. We need to understand our teammates and employees as well as we understand our user and customers. I call this Employee eXperience (EX).


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How to do things with data: Meta–data, meta–media, and meta–communication

How to do things with data: Meta–data, meta–media, and meta–communication | Designing  services | Scoop.it

Meta–data can be conceived as particular varieties of meta–languages (Hjelmslev, 1963), which have been enabled by the development of meta–media (Kay and Goldberg, 1977) that hold a unique set of combinatorial and interactive affordances. Relying on and redeveloping these affordances, both media users and systems of communication are in a position to engage in a new range of meta–communicative practices (Bateson, 1973), from ‘liking’ and recommending communication among users, to systems of personalized advertising and government surveillance.


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Designing for Multi-touchpoint Experiences

Design Thinking Workshop for Strategic Planners 10 Design Thinking Principles For Business and Strategy Innovation Idris M (Innovation and Design Thinking - Idris Mootee #design #idris http://t.co/LBJrNV7zH8...

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Service Design + Lean UX + Disruptive Design = UX Strategy? :: UXmatters

Service Design + Lean UX + Disruptive Design = UX Strategy? :: UXmatters | Designing  services | Scoop.it

“There are three concepts and perspectives that are all the rage in our larger design and development space: service design, lean UX, and disruptive design. … Cumulatively, these three trends give us a solid working definition of UX strategy.”


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Mapping outstanding service experiences

What makes one service more remarkable than another? Which experiences make people return to a business or place?


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Why We're Excited About Service Design #servicedesign #custsrv #custexp

Why We're Excited About Service Design #servicedesign #custsrv #custexp | Designing  services | Scoop.it

Service design humanizes the work of making money. What would happen if we put people first, and focused on value exchange instead of monetary gain?


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An Innovative Approach to Customer Experience Design

An Innovative Approach to Customer Experience Design | Designing  services | Scoop.it
recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here's a fresh, innovative approach to Customer Experience Design.

Via Mario K. Sakata, Michael Allenberg
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CSL's curator insight, April 1, 6:51 PM

Does your company focus on the #CX? See how you can be innovative with your #ServiceDesign.

CIM Academy's curator insight, April 8, 5:46 AM

This article suggests a few helpful tips to help you improve your customer experience.

BD's curator insight, April 9, 4:53 AM

Retail banking would benefit from this approach, if only to explore service design across disciplines. The four elements of a Super-ordinate proposition are:

  1. A valued transactional proposition
  2. Your service design
  3. Your service style
  4. Moments of Truth
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Designing the Hiring Process

Designing the Hiring Process - Design Playbooks - Medium
Uncovering the collective wisdom of design leaders about their hiring processes.

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Designing for the Future - The Rise of Design

design talk #1 at Orange Labs Tokyo held Sept. 24th 2014.

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Ubiquitous Computing and the In-Store Shopping Experience

Jonathan Morgan, Experience Director at Rosetta, unpacks "Ubiquitous Computing and the In-Store Shopping Experience" in his presentation to UXPA Cleveland.

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Michael Allenberg's curator insight, June 8, 2014 10:12 AM

Pay attention to this one folks!!

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The Ecosystem Behind the Product or Service

The Ecosystem Behind the Product or Service | Designing  services | Scoop.it

Every product or service comes in to this world with an abundance of actors, like the relations they have and the conditions they interact within. This ecosystem is a self-sufficient set of elements which are intricately interconnected. These elements can exist by themselves, and yet simultaneously be part of a larger ecosystem, like a tree in the forest. However, our ecosystems are populated with people, which can easily result in chaotic or poorly organized systems plagued by unnecessary bureaucracy.


Via Mario K. Sakata
Fred Zimny's insight:

I would say that the ecosystem is the service.

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Mike Donahue's curator insight, November 27, 2013 2:17 PM

I like how this speaks to emotions as the foundation, and I'd add the goal, of experience design.

Mario K. Sakata's comment, November 29, 2013 6:22 PM
Agree with Fred.
Tom Van Looy's curator insight, December 3, 2013 8:37 AM

Interactions through the Digital, Physical and Emotional channels

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Service design for networked business models

With increased connectivity, networks at both a global and local level are growing rapidly whilst new communities can develop and flourish through digital channels.


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5 Things I Wish I Knew – A Service Design Journey

Keynote presentation delivered October 3, 2013 at Adaptive Path's Service Experience Conference.

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SERVICE DESIGN: THE MOST IMPORTANT DESIGN DISCIPLINE YOU'VE NEVER HEARD OF

SERVICE DESIGN: THE MOST IMPORTANT DESIGN DISCIPLINE YOU'VE NEVER HEARD OF | Designing  services | Scoop.it
Today is the first annual Customer Experience Day! There’s a growing number of professionals who are dedicated to making great customer experiences — and today is a day to celebrate their work.

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Transformative Services and Transformation Design

Transformative Services and Transformation Design | Designing  services | Scoop.it
This article reports on the recent evolution of service design toward becoming transformational.

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A Consistent Experience Is a Better Experience: Service Design

A Consistent Experience Is a Better Experience: Service Design | Designing  services | Scoop.it

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Mario K. Sakata's curator insight, January 9, 2013 6:30 PM

The important thing is not making a huge splash and solving all your issues at once. The important thing is to always work to move the needle in the right direction.