WHICH 50 : Companies delivering great customer experience at scale significantly out perform the market: Accenture | Designing  service | Scoop.it

Companies need to focus on three key qualities in order to deliver highly relevant customer experiences at scale, according to Accenture. And those who succeed significantly outperform the market.


The company has shared the information in an interactive infographic culled from a study called Digital Transformation: Re-imagine from the Outside in which it outlines the issues. The full report is also available for download...

Via Jeff Domansky