Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
Curated by Fred Zimny
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Oliver Reichenstein's Information entropy

My slides from the Generate Conference, quickly and entropically packed in a PDF. (Slide notes in brackets.) Typeface is Averia, "the average font": http://ioti
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Culture mapping

Culture mapping | Designing  service | Scoop.it
Communication is one of the most important skills anyone can have, in business and in life. As individuals and as a species, I believe we will be happier and more productive if we can improve our ability to communicate.
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Taissia Belozerova's curator insight, April 9, 2013 2:15 PM

I definitely agree with this: "Communication is one of the most important skills anyone can have, in business and in life. As individuals and as a species, I believe we will be happier and more productive if we can improve our ability to communicate."

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Closing the Research-Practice Gap: Reframing Information Architecture #ias13

My (final) draft of my presentation for the Reframing Information Architecture workshop at the IA Summit, April 3, 2013. [I had to delete the previous versions
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Making Sense of the Cross Channel Experience – Humanising Technology Blog

Making Sense of the Cross Channel Experience – Humanising Technology Blog | Designing  service | Scoop.it
More and more in recent years we are being asked to consider wider design problems than simply websites. The long predicted age of ubiquitous computin...
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Ubiquitous Information Architecture: Cross-Channel Strategy

Ubiquitous IA Cross-Channel StrategyPeter Morville, Midwest UX 2012 1...

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The Rise of Cross-Channel UX Design :: UXmatters

The Rise of Cross-Channel UX Design :: UXmatters | Designing  service | Scoop.it

“Effective cross-channel experiences demand strategic leadership and multidisciplinary cooperation.”

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How to do things with data: Meta–data, meta–media, and meta–communication

How to do things with data: Meta–data, meta–media, and meta–communication | Designing  service | Scoop.it

Meta–data can be conceived as particular varieties of meta–languages (Hjelmslev, 1963), which have been enabled by the development of meta–media (Kay and Goldberg, 1977) that hold a unique set of combinatorial and interactive affordances. Relying on and redeveloping these affordances, both media users and systems of communication are in a position to engage in a new range of meta–communicative practices (Bateson, 1973), from ‘liking’ and recommending communication among users, to systems of personalized advertising and government surveillance.

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Enterprise Information Architecture: Because users don't care abou...

Lou Rosenfeld's day-long seminar on enterprise information architecture. For more information on the seminar, visit http://louisrosenfeld.com/eia/
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Organigraphs: Drawing How Companies Really Work - HBS Working Knowledge

Organigraphs: Drawing How Companies Really Work - HBS Working Knowledge | Designing  service | Scoop.it

The organizational chart treats everyone and everything as an independent box. And every one of those boxes is connected by a vertical chain-that is, a chain of authority. If that is how we see organizations, is it any wonder there has been so much restructuring and delayering, so much merging and outsourcing? These changes are initially driven by a reshuffling of boxes on paper, too often without careful consideration of an organization's real ways of doing business and of creating value.

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Mental models: Presentation for the World Information Architecture Day 2013, Genk, Belgium.

Presentation for the World Information Architecture Day 2013, Genk, Belgium. About mental models.
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Sangeun Kwak's curator insight, February 18, 2013 4:12 AM

다양한 멘탈모델

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The Difference Between Information Architecture and UX Design - UX Booth | UX Booth

The Difference Between Information Architecture and UX Design - UX Booth | UX Booth | Designing  service | Scoop.it

UX builds on the foundation that IA provides, aiming to take that experience to the next level, both creatively and emotionally.

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Responsive Typography: The Basics | Information Architects

Responsive Typography: The Basics | Information Architects | Designing  service | Scoop.it

In the heat of the relaunch I wrote a quick blog post on responsive typography, focussing solely on the aspect of our latest experiment: responsive typefaces.

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The Rise of Cross-Channel UX Design :: UXmatters

The Rise of Cross-Channel UX Design :: UXmatters | Designing  service | Scoop.it

“Effective cross-channel experiences demand strategic leadership and multidisciplinary cooperation.” 

 

This article is all about convergence. Interlinked devices are heaven for the consumer and a facinating knot to be unraveled by all disciplines bringing their unique skills and knowledge to the design board. Whoa! We are in for fun times now. 


Via Georgia Gibbs Design
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Tyler Tate. Cross-Channel Blueprints: A tool for modern IA

Tyler Tate. Cross-Channel Blueprints: A tool for modern IA | Designing  service | Scoop.it

The practice of information architecture is undergoing a tectonic shift away from creating individual websites and towards designing cross-channel experiences that span both the digital—from desktop to mobile—and the physical—from print to storefront. While the information architect’s skillset is well-suited for this new challenge, our existing tools are not.

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