Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
Curated by Fred Zimny
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Rescooped by Fred Zimny from Technology and Leadership in Education!

7 Tenets of Creative Thinking

7 Tenets of Creative Thinking | Designing  service |

In school, we learn about geniuses and their ideas, but how did they get those ideas? What are the mental processes, attitudes, work habits, behaviors, and beliefs that enable creative geniuses to view the same things as the rest of us, yet see something different?


Learn more:


Via Gust MEES, Anna Hu
Ness Crouch's curator insight, June 6, 2014 11:25 PM

Creativity is something that can be nourished but can it be learned? I'm not able to decide on that yet.

Josie Gibson's curator insight, June 8, 2014 9:24 PM

Some excellent reminders - 'All experiences are don't see things are THEY are, you see them as YOU are'.

Sharla Shults's curator insight, June 16, 2014 1:27 PM

Don't let your creative juices run dry! We are all students of life!

Rescooped by Fred Zimny from Just Story It! Biz Storytelling!

Hone "Strategic Patience" & Watch Your Story Creativity Spike

Hone "Strategic Patience" & Watch Your Story Creativity Spike | Designing  service |
An art history professor makes her students sit in front of a painting for three hours. PampG invents the Swiffer. Those events are more alike than...

Via Karen Dietz
Karen Dietz's curator insight, May 22, 2013 12:35 AM

When I work with clients and their biz stories, and their organizational culture, I often talk about the need to develop patience. I also discuss with them the principle of deceleration resulting in acceleration.

This article, written by Drake Baer, explains both the need for patience and the principle of deceleration in order to accelerate. I know, it sounds so counter-intuitive! But it works.

What does this have to do with storytelling? Because way too often we rush to craft our stories without giving ourselves time to patiently sit with them, think about them, recraft them, learn more about ourselves from them, etc. 

Spending the time to reflect on your story will get you to a more powerful piece more quickly. And your story creativity will definitely kick in by bringing more patience into the process.

This notion is rarely talked about in articles, but acknowledged as part of the story process among some top performance tellers.

So take a breath, relax, reflect, and give your creativity a chance to emerge.

This review was written by Karen Dietz for her curated content on business storytelling

John Michel's curator insight, May 22, 2013 4:51 PM

Deep patience. Close attention. These are not virtues often associated with college students (or some tech workers, for that matter). But as Harvard art history professor Jennifer L. Roberts recently explained, the skills for finding the "details, relationships, and orders that take time to see" can be introduced.

Rescooped by Fred Zimny from Just Story It! Biz Storytelling!

8 Steps To Creating A Great Storyboard for Innovations

8 Steps To Creating A Great Storyboard for Innovations | Designing  service |
[Editor’s note: This is the fourth in a series of seven posts on running your own Google Ventures design sprint.

Via Karen Dietz
Michael Allenberg's curator insight, June 29, 2013 9:39 AM

I have found that storyboarding integrates seamlessly between Persona development and UI design as a perfect way to visualize the happy paths of already identified Use Cases... This can be an enormous value add for stakeholders. @OneSpring #Visualization #InnovateorDie

Karen Dietz's comment, June 29, 2013 2:54 PM
Great points Michael and thanks for the comment!
Michael Allenberg's comment, July 1, 2013 6:33 PM
Thank you Karen!
Rescooped by Fred Zimny from Kreativitätsdenken!

How to Unlock Your Creativity with Visual Thinking

How to Unlock Your Creativity with Visual Thinking | Designing  service |



A more powerful perspective


Visual thinking expert and author Dave Gray, in his excellent book Gamestorming, explains how making your thoughts tangible can free you from mental clutter and enable you to focus on generating solutions to the challenge at hand:


"Imagine yourself playing a game of chess while blindfolded. It’s possible to hold the positions of all the pieces in your mind’s eye for a time – and most chess masters can do it for an entire game – but it’s much easier to have the pieces displayed on the board in front of you. The shape and color of each piece and its position relative to the board and to the other pieces contains a rich set of information that can help you make better decisions about the game."


In much the same way, you can use visual thinking to treat your thoughts as ‘artifacts’ – tangible, portable thought objects that may include sticky notes, index cards, elements of a diagram or topics within a mind map. Rearranging them enables you to play “What if?” with information and ideas, in much the same way that a chess player ponders his potential next moves by analyzing the chess board in front of him. Best of all, visual thinking uses both sides of your brain – both the logical left hemisphere and the more creative right hemisphere – giving you greater mental horsepower to generate productive solutions for yourself and the people you serve. This powerful mindset is one that anyone can develop, and it’s an awesome differentiator for you and your unique creative style.


Visual thinking can help you to:

- See patterns and connections that others aren’t even aware of

- Envision new possibilities and ideas
- Display the quality of your thinking

- Dissect complex problems, view their components and discern their underlying causes

- Reach clarity more quickly on complex challenges

- Make better informed decisions
- Communicate your ideas in a high-impact, memorable manner to the key people you are trying to influence

- Build consensus with others


All of these are critical needs today. Why not become the ‘go-to’ expert on visual thinking in your world?

Via Thomas Menk