You may be familiar with Maslow’s Hierarchy of Needs. It’s a theory Abraham Maslow proposed in 1943, that provides a pecking order of human needs. At the bottom of the pyramid are physiological needs: breathing, food water, etc. The fundamentals needed for basic survival. The needs then climb the pyramid, becoming more intangible as one goes along: safety, love/belonging, esteem, self-actualization. Via Gianluigi Cuccureddu 
As Clay Shirky once observed, “There’s no such thing as information overload — only filter failure.” My take? “Information overload is a symptom of our desire to not focus on what’s important.” It’s a choice.
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Via Giuseppe Mauriello 
The Guardian (blog)At your service: how businesses are taking care of their customers onlineThe Guardian (blog)Of companies we spoke to, 58% said they believe the level of customer care they offer online helps distinguish them from the competition. 
SugarCon, the SugarCRM user meeting held in San Francisco a couple of weeks ago, did some important things for Sugar. It was a coming out party of sorts for a company with a distinct business model and strategy, namely open source. 
5 Reasons Behind the Collaborative Consumption Movement By Rich Kidd “ We now live in a global village where we can mimic the ties that used to happen face to face. But on a scale and in ways that... 
Virtually every aspect of our lives –the way we work, shop, communicate, seek information, spend our free time, etc. –is becoming digitized, and that means data is being produced at a tremendous clip. 
You probably think that the barriers to innovation are negative elements of your organization — that is, the wrong people, behaviors, and processes. 
In the spirit of personal kaizen, I have listed below a few books that I read (or reread) over the past year that you may want to read as part of your own continuous improvement journey. (Clicking on the book's... 
Customer Relations Management (CRM) in this digital age, requires the deployment of an appropriate software program, in order for any SME business to be truly effective in managing their customers and their relationships with those customers.
A CRM program is not just a tool for sales and marketing types in a business, it should be integral to the business strategy, and used by everyone in the business as part of their respective roles.
This excellent article, explains why CRM is a must have tool for small business owners, and it identifies the top five CRM trends and discusses CRM best practices that you can implement in your business.
Via Daniel Watson The phenomenon of collaborative consumption… Signing up with The Sharing Engine will allow you to create your own site to tap into peer to peer marketplaces and the overall sharing economy!
Amazon.com: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (9780061766084): Tim Brown: Books (Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Hardcover): The myth of ...)... |
On Twitter, I asked this question: I asked it, as I had a conversation in recent days with a fellow from a large corporate. Customer-centricity was recently adopted as an internal mantra, but the m...
Customer Integration - the adaptive company
What is the difference between Customer Integration and Customer Relationship Management (CRM)? Where CRM collects the maximum of descriptive information ABOUT the customer Customer Integration deals with the view OF the customer. With out solutions and tools we want to enable him to become an active driver of the business chain. Easy to name as a target, but not easy to put into practice. Others accompany us on this way. Here you find thoughts and solutions of others who share our vision.
Curated by Hans Jürgen Schmolke Follow him on twitter: @metrinomicsclic Send him an email: h.schmolke@metrinomics.com Via Metrinomics
Customer Experience is more than a buzz word
Customers and their suppliers are like two sides of a coin. It has taken some time until companies have realized that their customers have a life of their owns, in an environment of perception and experience that is definitely different to the one of suppliers of goods and services. Customer experience, the complex aspects of individual perception, can vary largely from customer to customer. Understanding and respecting this has opened a new world of possibilities to serve customers according to their own requirments and targets. As we deal with these questions on an ongoing professional level, we like to follow others who share our topic.
Curated by Katrin Wulf Send her an email: k.wulf@metrinomics.com Via Metrinomics 
"In The Netherlands, mom and former journalist Martine Postma stumbled onto an idea that tacks the word "repair" onto the familiar green mantra, "reduce, re-use, recycle". The result is community-based Repair Cafes where folks come together to fix their broken items. What started as a few neighbors in Amsterdam helping each other out has, two years later, become a much bigger deal with 30 groups springing up around the country...William McDonoughsays, " What happened with planned obsolescence is that it became mindless — just throw it away and don’t think about it. The value of the Repair Cafe is that people are going back into a relationship with the material things around them.”" by Kelly McCartney Via k3hamilton 
The elephant in the social media room at the moment is that most corporate social media initiatives to date have been tactical experiments. Of those, few have generated meaningful business results. 
#oregon loves collaborative consumption http://t.co/i6wAHBia #collcons via @oregonlive... 
Design Thinking Network is hosting Emotional IT, an event centered around developing methods for making IT more engaging and community-focused: “ The event is inspired by the changes we are currently... 
Report 
The rise of social media is altering how people shop for everything from movies to food. But is that a social good? 
Saul Kaplan on The Problem with Design Thinking. It is time to claim victory. Get over it. The argument is boring. Design is important. We stipulate that design is about more than sexy products. We... ![Social Studies 101 - 10 Social Media Customer Service Tips For Brands [INFOGRAPHIC] - AllTwitter | Designing design thinking driven operations | Scoop.it](http://img.scoop.it/RJBf3EJIb5nc0miOAh3L5Tl72eJkfbmt4t8yenImKBVaiQDB_Rd1H6kmuBWtceBJ)
10 Social Media Customer Service Tips For Brands [INFOGRAPHIC]...See it on Scoop.it, via Social Studies 101... 
8 years after its introduction – and a few name changes – Corporate Social Media can no longer be considered as an innovation. 
One of the most innovative programs we have in our Executive Education portfolio Beyond Pretty, Embracing Design Thinking to Seize New Market Opportunities, an intense week-long workshop in Barcelona this summer, June 8th through to 12th 2009 (LEARN...
Photocredit: nemoi) |
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