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DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
Curated by Michael Sabah
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Service Blueprinting

Services are outcomes in which customers do not take ownership of physical elements involved. Services are co-created by service users and service employees. Service blueprints: (i) map the value exchanges and touchpoints, (ii) clarify the interaction between customers and employees, and (iii) reveal how these are supported by backstage activities.


Via Len Netti
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willdonovan's curator insight, February 27, 2014 6:37 AM

It takes a team, however the Service Blueprint can be a very powerful tool for discovering new ideas.


Something to play and discover during the March 7-9 Global Service Jam

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Empathy & customer experience help to develop great products | Amplified Analytics Blog

Empathy & customer experience help to develop great products | Amplified Analytics Blog | DESIGN THINKING | methods & tools | Scoop.it
Great products come from a deep understanding of customers' needs and wants. Such understanding is best formed by observation of customers using a product.

Via Fred Zimny
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Stanford's Kelley Discusses `Design Thinking': Video

Stanford's Kelley Discusses `Design Thinking': Video | DESIGN THINKING | methods & tools | Scoop.it
David Kelley, founder of the Stanford Institute of Design, discusses his methods for teaching design and innovation. Bloomberg's Sheila Dharmarajan reports on Kelley's philosophy of so-called design thinking.

Via Dean Meyers, Andrea Rossi
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Dean Meyers's curator insight, December 7, 2013 9:28 PM

Another opportunity to hear (and SEE) David Kelley talk about Design Thinking. Watch him carefully, and you'll see the passion flow.

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What Is Design Thinking?

Design thinking is a specific mindset and a specific approach to contribute to solving wicked problems.


Via Fred Zimny, Kenneth Mikkelsen, Andrea Rossi
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Innovate by Re-Imagining

Innovate by Re-Imagining | DESIGN THINKING | methods & tools | Scoop.it
There are three ways to develop a disruptive innovation: find a 10X performance improvement, innovate the business model, or re-imagination. Here is a case study of how to use design thinking to achieve a radically re-imagined product.

Via Peter Verschuere
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Anne Ricaud's curator insight, November 21, 2013 1:27 PM

ex intéressant sur l'observation en contexte client non seulement de l'usage produit mais de toute l'expérience (ici du patient au delà de l'utilisateur de l'équipement medical) pour identifier des idées d'amélioration du produit

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Design thinking

Strategic insights for creative agencies based on the principles of Design Thinking from Tim Brown of IDEO and Roberto Verganti, Professor of Management Innovat (Design thinking http://t.co/K0pzNq0m33)...


Via Fred Zimny, Marc-Andre Berclaz
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Fred Zimny's curator insight, October 16, 2013 2:07 AM

Not that recent, but very decent

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Getting out of the building

These are the slides for a workshop for UX Bristol 2013. The workshop starts from the proposition that creating great designs requires a deep understanding of u

Via Burrough
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Burrough's curator insight, September 4, 2013 8:03 AM

Great advice on how to carry out effective research interviews. Aimed at UX professionals but relevant to anyone who interviews to understand people.

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Your Next CEO is a Designer

Nowadays markets require CEO's who are more than top executives and linear thinkers. We need them to think and act like designers. Why? Designers think differen

Via Fred Zimny
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Design

Design | DESIGN THINKING | methods & tools | Scoop.it
Design Thinking - This is how we should do! (Design Thinking - This is how we should do! http://t.co/AuXVWNMaYx)

Via Fred Zimny
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Using Service Blueprints to Create a Holistic Experience | Moment

Using Service Blueprints to Create a Holistic Experience | Moment | DESIGN THINKING | methods & tools | Scoop.it
 

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Raquel Oliveira's curator insight, December 19, 2013 1:32 PM

simples e funcional ! curti !

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Creative Enterprise Toolkit | Nesta

Creative Enterprise Toolkit | Nesta | DESIGN THINKING | methods & tools | Scoop.it
Our toolkit contains tried and tested methods for teaching enterprise skills to creative individuals who are thinking about setting up a business.
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Mapping Social Design Practice: Beyond the Toolkit

Mapping Social Design Practice: Beyond the Toolkit | DESIGN THINKING | methods & tools | Scoop.it
Along with the emergence of self-consciously social design or design for social impact over the past decade has come a plethora of toolkits. I’m guilty of having contributed to this development and...
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What is Empathy? >> Great video!

What is Empathy? >> Great video! | DESIGN THINKING | methods & tools | Scoop.it
"The truth is, rarely can a response make something better -- what makes something better is connection."

In 2010, shame and empathy rese
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Service design methods in small and medium sized enterprises -­ Case studie

Many design management methods for service design are a luxury of large companies, who have dedicated research budgets to throw into customer research. They can
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Pixar's 22 Rules of Storytelling--Visualized

Pixar's 22 Rules of Storytelling--Visualized | DESIGN THINKING | methods & tools | Scoop.it
See the rules that make up the Pixar playbook as image macros.
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Designer's Library: The Top 10 Design Thinking Books #designthinking #creativity #brainstorming | A Listly List - Linkis.com

Designer's Library: The Top 10 Design Thinking Books #designthinking #creativity #brainstorming | A Listly List - Linkis.com | DESIGN THINKING | methods & tools | Scoop.it
Listly List - Designer's Library: The Top 10 Design Thinking Books - Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation: Tim Brown, Design Thinking: Understand - Improve - Apply (Understanding Innovation): Hasso...

Via Fred Zimny
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How to Use Design Thinking to Improve Your Nonprofit’s Digital Strategy

How to Use Design Thinking to Improve Your Nonprofit’s Digital Strategy | DESIGN THINKING | methods & tools | Scoop.it
Last week, I was lucky enough to participate in a brainstorming meeting at a foundation that was developing a strategy for its digital platforms (web, social, mobile, etc).     The process was facilitated byPeter Maher, founder and CEO, of Luma...
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Designing From Within: Embedding Service Design into the UK’s health system

Designing From Within: Embedding Service Design into the UK’s health system | DESIGN THINKING | methods & tools | Scoop.it
Author(s): Julia Schaeper, Lynne Maher, Helen Baxter The National Health Service (NHS) is the national healthcare provider in the UK. It is the fourth largest organisation in the world employing 1....
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Service Design Thinking

A slidedeck Marc Stickdorn and Jakob Schneider use for presentations on Service Design Thinking in 2013. It uses some examples from the field of tourism to expl

Via Fred Zimny
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Get out of the lab and into the real world

This is my presentation from UXCambridge 2013. Last year I found myself working on a user research project that made me try a new approach to user research. T

Via Burrough
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Burrough's curator insight, September 9, 2013 3:37 PM

Great example of how to understand your users

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Design Toolbox

‘Design Toolbox’ was a 3-week design class that examined a practical understanding of design, its process and methods through inputs, hands-on sessions and
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Burrough's curator insight, October 21, 2013 2:37 AM

This deck is full of great stuff. Really like the way they frame design maturity.