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DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
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Design Toolbox — teaching design, its processes & methods

‘Design Toolbox’ was a 3-week design class that examined a practical understanding of design, its process and methods through inputs, hands-on sessions and
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How to design breakthrough inventions - 60 Minutes Videos - With David Kelley IDEO

Global firm IDEO incorporates human behavior into product design -- an innovative approach being taught at Stanford. Charlie Rose profiles the company's founder, David Kelley.
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Free eBook: Design Thinking Toolkit

Free eBook: Design Thinking Toolkit | DESIGN THINKING | methods & tools | Scoop.it
Design Thinking is a mindset. Design Thinking is the confidence that everyone can be part of creating a more desirable future, and a process to take action when faced with a difficult challenge. That kind of optimism is well needed in education.
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A wide range of good presentations from Service design Network

A wide range of good presentations from Service design Network | DESIGN THINKING | methods & tools | Scoop.it
The Service Design Network is the leading institution for expertise in service design.
The SDN is a partnership of professionals and an open-minded, knowledge-sharing network.
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Design Thinking Hands-on - Innovationen erleben!

Ein paar Slides zu meinem Design Thinking Workshop. Bei diesem 3-stündigen Hands-on Workshop tauchen wir nach einer kurzen Intro direkt in das Design Thinking
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An Overview of Service Design

What is service design? What are the benefits of a service design approach? Why engage in service design now? How does service design compare to other innovation methods? What are service design methods and tools?

 

Key principles of Service design:

(i) aims to create services that are useful, useable, desirable, efficient, and effective. 

(ii) is a human-centred approach that focuses on customer experience and the quality of service encounter as the key value for success. 

(iii) is a holistic approach that considers in an integrated way strategic, system, process, and touch-point design decisions. 

(iv) is a systematic and iterative process that integrates user-oriented, team-based inter- disciplinary approaches and methods in ever-learning cycles 


Via Len Netti, Tom Van Looy
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Beverley - expressherstyle's curator insight, February 17, 2014 5:37 AM

Key points on the definition and uses of service design.  Are there any others?  Please add comments below.

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Service Blueprinting

Services are outcomes in which customers do not take ownership of physical elements involved. Services are co-created by service users and service employees. Service blueprints: (i) map the value exchanges and touchpoints, (ii) clarify the interaction between customers and employees, and (iii) reveal how these are supported by backstage activities.


Via Len Netti
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willdonovan's curator insight, February 27, 2014 6:37 AM

It takes a team, however the Service Blueprint can be a very powerful tool for discovering new ideas.


Something to play and discover during the March 7-9 Global Service Jam

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Empathy & customer experience help to develop great products | Amplified Analytics Blog

Empathy & customer experience help to develop great products | Amplified Analytics Blog | DESIGN THINKING | methods & tools | Scoop.it
Great products come from a deep understanding of customers' needs and wants. Such understanding is best formed by observation of customers using a product.

Via Fred Zimny
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Stanford's Kelley Discusses `Design Thinking': Video

Stanford's Kelley Discusses `Design Thinking': Video | DESIGN THINKING | methods & tools | Scoop.it
David Kelley, founder of the Stanford Institute of Design, discusses his methods for teaching design and innovation. Bloomberg's Sheila Dharmarajan reports on Kelley's philosophy of so-called design thinking.

Via Dean Meyers, Andrea Rossi
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Dean Meyers's curator insight, December 7, 2013 9:28 PM

Another opportunity to hear (and SEE) David Kelley talk about Design Thinking. Watch him carefully, and you'll see the passion flow.

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What Is Design Thinking?

Design thinking is a specific mindset and a specific approach to contribute to solving wicked problems.


Via Fred Zimny, Kenneth Mikkelsen, Andrea Rossi
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Designing Features Using Job Stories - Inside Intercom

Designing Features Using Job Stories - Inside Intercom | DESIGN THINKING | methods & tools | Scoop.it
Personas and User Stories made sense when customers and product teams were far from each other. That’s no longer the… Read more…
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SAP Design Guild -- Introduction to Design Thinking

SAP Design Guild -- Introduction to Design Thinking | DESIGN THINKING | methods & tools | Scoop.it
The SAP Design Guild is a website in which SAP offers its interface design tools and methods to the user interface community at large. It is also intended to serve as a forum for active and open discussion on user- and business-related topics.
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Design Thinking – Business Innovation

Design Thinking – Business Innovation | DESIGN THINKING | methods & tools | Scoop.it
Find out and learn the promote innovation in your professional environment.
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Customer journey transformation: The idea, the impact, and how to s...

Why do companies need to manage the entire customer experience? New analysis reveals that the entire customer journey - the series of interactions with a brand

Via Jean-Michel Franco, Fred Zimny
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#STORYTOOLKIT: Hollywood's Storytelling Tips & Tricks Revealed

1 OCTOBER 2013 #STORYTOOLKIT HOLLYWOOD’S STORYTELLING TIPS & TRICKS REVEALED ©2013 Critical Mass, Inc. All Rights Reserved | 1

Via José Carlos, Andrea Rossi
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Design Thinking: Beyond the Bounds of Your Own Head

This talk was co-written by Will Evans and myself.

Via Fred Zimny
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Linda Alexander's curator insight, December 19, 2013 10:10 PM

The explanations are some of the best I've ever read about DT...

Laila Bröcker's curator insight, December 21, 2013 6:53 AM

In-depth presentation on service design. 

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Introduction to Service Design - What is Service Design? - YouTube

Professor Birgit Mager from KISD talks about service design and its trend and future.
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Using Service Blueprints to Create a Holistic Experience | Moment

Using Service Blueprints to Create a Holistic Experience | Moment | DESIGN THINKING | methods & tools | Scoop.it
 

Via Daniel Souza
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Raquel Oliveira's curator insight, December 19, 2013 1:32 PM

simples e funcional ! curti !

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Creative Enterprise Toolkit | Nesta

Creative Enterprise Toolkit | Nesta | DESIGN THINKING | methods & tools | Scoop.it
Our toolkit contains tried and tested methods for teaching enterprise skills to creative individuals who are thinking about setting up a business.
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Mapping Social Design Practice: Beyond the Toolkit

Mapping Social Design Practice: Beyond the Toolkit | DESIGN THINKING | methods & tools | Scoop.it
Along with the emergence of self-consciously social design or design for social impact over the past decade has come a plethora of toolkits. I’m guilty of having contributed to this development and...
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What is Empathy? >> Great video!

What is Empathy? >> Great video! | DESIGN THINKING | methods & tools | Scoop.it
"The truth is, rarely can a response make something better -- what makes something better is connection."

In 2010, shame and empathy rese
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Service design methods in small and medium sized enterprises -­ Case studie

Many design management methods for service design are a luxury of large companies, who have dedicated research budgets to throw into customer research. They can
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