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DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
Curated by Michael Sabah
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2014 SAP TechEd Students Briefing on Design Thinking and Customer-Cen…

A brief overview of how Design Thinking (DT) is an integral part of "Customer-Centered Product Innovation", an approach that besides DT comprises Customer Co-I…
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Design Thinking - Future of Digital

#futureofdigital Key themes: #1 We must kill digital strategy, in fact kill digital all together, and eat the organisation. #2 We're all running I.T. businesse…
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Service design Wörterbuch (german language)

SERVICE DESIGN EIN KLEINES VOKABULARIUM Oberösterreich Tourismus Sylvia Prunthaller Service Designerin Freistädter Straße 119, 4041 Linz, Austria Tel.: +…
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The Business Model Canvas

Alar Kolk President, European Innovation Academy


Via Günter Schumacher
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All You Need To Know About Customer Journey Mapping - Smashing Magazine

All You Need To Know About Customer Journey Mapping - Smashing Magazine | DESIGN THINKING | methods & tools | Scoop.it
A customer journey map tells the story of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship. It may focus on a particular part of the story or give an overview of the entire experience. What it always does is identify key interactions that the customer has with the organization. It talks about the user’s feelings, motivations and questions for each of these touchpoints.
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Tom Peters: Design is everything - YouTube


Via Fred Zimny
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CX Journey Mapping Toolkit

On this page, you'll find all of the CX Journey Mapping tools, materials, and guides that we're developing -- everything you need to introduce your teams to this powerful approach for customer-cent...
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How It Works: Design Thinking [IBM Think Academy]

Trying to solve a problem or find better ways of getting work done? Get familiar with IBM Design Thinking and Agile. For more information on IBM Design Think...


Via A. Kosuke
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Design thinking for designing and delivering services

Updated slide deck June 2014. Workshop delivered for CAVAL HR committee for academic libraries.
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10 Tips for Writing Good User Stories

10 Tips for Writing Good User Stories | DESIGN THINKING | methods & tools | Scoop.it
User stories are probably the most popular agile technique to capture product functionality: Working with user stories is easy. But writing good stories can be hard. The following ten tips help you create good stories.

Via Mario K. Sakata
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Romain MAZUIR's curator insight, December 16, 2014 6:03 PM

Tips to remember how writing US #H2MWP

Rescooped by Michael Sabah from Design-Thinking (Business DNA)
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SAPVoice: How Design Thinking Drives Competitive Advantage

SAPVoice: How Design Thinking Drives Competitive Advantage | DESIGN THINKING | methods & tools | Scoop.it

By Sam Yen, Chief Design Officer, SAP We live in a world of unprecedented opportunity and possibilities. That’s good news.


Via A. Kosuke
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Mapping Experiences and Orchestrating Touchpoints


Via Len Netti
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willdonovan's curator insight, March 4, 2014 10:02 PM

Very timely!!

Mike Donahue's curator insight, March 29, 2014 10:21 AM

I wish I could have attended this workshop. The slides contain a great deal of good info to get someone started, at least considering, doing experience maps.

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Making jobs-to-be-done actionable / Service Design Drinks

What do people use a service for? What problem are they trying to solve? This edition of Service Design Drinks introduced to a tool based on the increasingly p…
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Empathy mapping workshop for UX Australia - Experience Strategy 2014

JUST ADDED AUDIO FROM THIS PRESENTATION: http://www.uxaustralia.com.au/experiencestrategy-2014/audio/mike-biggs-empathy-maps.mp3 Step one in creating an Experi…
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Design von Service Systemen (german language)

Designer kümmern sich um die Ästhetik unserer gestalteten Umwelt, um Formen und Farben, um das Besondere und kunstvoll Ambitionierte. Dieses Missverständnis he…
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CX Design and Journey Mapping for Social Thinkers

CX DESIGN . Journey Mapping for Social Thinkers@jkembel@mikealber#cxdesign #bsw12
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Choose the Right Innovation Method at the Right Time - HBR

Choose the Right Innovation Method at the Right Time - HBR | DESIGN THINKING | methods & tools | Scoop.it

The four stages of innovation require different tools.


Via Günter Schumacher
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25 Disruptive Technology Trends 2015 - 2016

Brian Solis explores some of the biggest technology trends and possible twists on the horizon for 2015 and 2016. Topics include cyber security, mobile payments…

Via Dr. Michael Hartschen, Michael Sabah
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Dr. Michael Hartschen's curator insight, January 11, 5:10 PM

Technologieinnovationen, welche unsere Gesellschaft und Produkte in den kommenden Jahren verändern können. Und vieles findet in der digitalen Welt statt.

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Designing the Organization from Service Design Perspective

Designing the Organization from Service Design Perspective | DESIGN THINKING | methods & tools | Scoop.it
An inside look at 2 User Experiences that constitute the basis of Service
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Design Thinking Method Cards (Beta 1.0)

This set of method cards introduces briefly the design thinking approach. It explains the design process as well as the prototyping phases of design thinking …
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A New Way to MindMap in 2015

A New Way to MindMap in 2015 | DESIGN THINKING | methods & tools | Scoop.it
A ReMARKable way to mindmap in 2015 thanks to the inspiration via photo from @patflynn of Smart Passive Income http://t.co/gzVTibPkVQ

Via F. Thunus
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5 Things I Wish I Knew – A Service Design Journey

Keynote presentation delivered October 3, 2013 at Adaptive Path's Service Experience Conference.
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The Digital Customer Journey

The Digital Customer Journey - how internet changes customer behaviour. First we change technology, then technology changes us. The ICT revolution makes inform…

Via Fred Zimny
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Service Design Toolkit

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about your business, your customers' needs and their value determination process.


Via Len Netti
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The Trouble With Design Thinking

The Trouble With Design Thinking | DESIGN THINKING | methods & tools | Scoop.it
In a new book, Fahrenheit 212's Mark Payne chides companies for their approach to design thinkingand suggests a different approach.
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