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An Overview of Service Design

What is service design? What are the benefits of a service design approach? Why engage in service design now? How does service design compare to other innovation methods? What are service design methods and tools?

 

Key principles of Service design:

(i) aims to create services that are useful, useable, desirable, efficient, and effective. 

(ii) is a human-centred approach that focuses on customer experience and the quality of service encounter as the key value for success. 

(iii) is a holistic approach that considers in an integrated way strategic, system, process, and touch-point design decisions. 

(iv) is a systematic and iterative process that integrates user-oriented, team-based inter- disciplinary approaches and methods in ever-learning cycles 


Via Len Netti, Tom Van Looy
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Beverley - expressherstyle's curator insight, February 17, 2014 5:37 AM

Key points on the definition and uses of service design.  Are there any others?  Please add comments below.

DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
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News for Design Thinking Freaks

News for Design Thinking Freaks | DESIGN THINKING | methods & tools | Scoop.it
News for Design Thinking Freaks, by FERDINAND GRAH: FERDINAND GRAH >making the complicated simple!<
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Prototyping Ideas

How can low fidelity prototypes help designers develop better ideas, digital products, services and experiences with human centred design thinking?
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Design Thinking Comes of Age

Design Thinking Comes of Age | DESIGN THINKING | methods & tools | Scoop.it
The approach, once used primarily in product design, is now infusing corporate culture.
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Improving Experiences with Service Design - MOSO2015

The following is a presentation I gave at MOSO2015 on how to improve the customer or user experience through the practice of service design. I provided example…

Via Fred Zimny
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Service Design: A Toolkit for Assessment, Insight and Improvement

Service Design: A Toolkit for Assessment, Insight and Improvement - Joe Marquez and Annie Downey


Via Fred Zimny
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Service Design: Your Next Career Move

What if you could go back in time, and join up with Alan Cooper, Jared Spool, Don Norman, Jakob Nielsen, and others to help forge the UX community into what it is today?


Via Fred Zimny
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Raquel Oliveira's curator insight, August 13, 5:36 PM

e para quem anda pensando em movimento na carreira, olha aí uma opção: Que tal Designer de Serviços?  Looks interesting ! #avancee 

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Kickstarting Design Thinking

This is a short talk and workshop (30' + 90') to give a first introduction to design thinking. Gives theory foundation, notes a few different approaches, and t…

Via Fred Zimny
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Design Thinking Is About Doing

"Great ideas are not new ideas. They are usually a combination of existing ideas." Professor Stefanos Zenios explains how design thinking and the lean startup …

Via Fred Zimny
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How to combine Design Thinking and Agile in practice

How to combine Design Thinking and Agile in practice - Startup Study Group - Medium
“Innovation is no longer just about new technology per se. It is about new models of organisation. Design is no longer j…

Via A. Kosuke
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Being Visual / Service Design Drinks

In its essence, services are intangible and we only perceive them through artefacts and interactions. So, how can we “see” them before they exist? “Being visua…
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Pittsburg Chidrens Hosptial Makes Visits Fun for Kids - YouTube

Recognizing the importance of patient perception, the GE Adventure Series™ team and Childrens Hospital of Pittsburgh of UPMC take an unconventional approach ...
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Innovation Methods Mapping

This is a preview version of the Innovation Methods Mapping Book. This book will soon be published. If you would like to be placed on the list to be notified when the book is available in print form feel free to send an email to: kickitup (at) humantific (dot) com
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KISD Conference / Bringing Service Design In-House

Companies need to learn how to apply Service design themselves – instead of relying only on external experts. The session at KISD Conference on 2015 followed a…
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When Everyone Is Doing Design Thinking, Is It Still a Competitive Advantage?

When Everyone Is Doing Design Thinking, Is It Still a Competitive Advantage? | DESIGN THINKING | methods & tools | Scoop.it
Yes, but only if you master it.
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Design Against Crime on Twitter

Design Against Crime on Twitter | DESIGN THINKING | methods & tools | Scoop.it
What is the value of service design?

via @sdn_uk
https://vimeo.com/74102483 pic.twitter.com/44LzIq6XG7

Via Fred Zimny
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Public Service Design: A guide for the application of service design in public organisations | The SPIDER Project

Public Service Design: A guide for the application of service design in public organisations | The SPIDER Project | DESIGN THINKING | methods & tools | Scoop.it

Public Service Design will be available next month. This publication aims to help employees in public organisations, civil servants, officers and policy-makers to understand the scope of service design.


Via Fred Zimny
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10 Hyper Disruptive Business Models

We've analyzed tons of disruptive players when we were writing our book on Digital Transformation. We discovered 7 similarities and call them "The 7 Metaphors …


Via ukituki, Fred Zimny
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Eloquens's curator insight, August 30, 7:15 PM

Valuable look at how to leverage disruptive growth.

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Beyond Design Thinking at DNA

The first prototype of our approaches to move beyond design thinking at DNA. Touching on a number of new tools and techniques as well as theoretical positions …

Via Fred Zimny
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Wally Brill's curator insight, August 12, 11:23 AM

A really interesting, disruptive view of design

Raquel Oliveira's curator insight, August 13, 5:39 PM

Que tal um "mergulho" nos bastidores de Design Thinking?

Investigar o Universo Customer Experience & User Experience...

#avancee 

Mike Donahue's curator insight, August 14, 9:57 AM

Great deck that captures the challenges and pitfalls of how design thinking and other methodologies and used by business. Some great quotes in there as well. I found slides 16, 26, 30, 34 and 36 especially provocative and insightful.

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Design Kit is IDEO.org's platform to learn human-centered design, a creative approach to solving the world's most difficult problems.

Design Kit is IDEO.org's platform to learn human-centered design, a creative approach to solving the world's most difficult problems. | DESIGN THINKING | methods & tools | Scoop.it

Design Kit is IDEO.org's platform to learn human-centered design, a creative approach to solving the world's most difficult problems.


Via Fred Zimny
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The Devolution of Design Thinking

The Devolution of Design Thinking | DESIGN THINKING | methods & tools | Scoop.it
Despite the recent popularity of the "dad bod," every hot new trend officially ends when dad, mom, Uncle Joe, the grandparents and the dorky neighbors down the street join the fun. Just ask Facebook. With “design thinking,” however, practically anyone with a sticky business conundrum now waxes rhapsodic on the method's purported magical properties to overcome every operational challenge. Even with everyone aboard the bandwagon, grandpa hasn’t managed to ruin the design thinking party just yet in part because no one can agree on what de
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IBM Design: Design at Scale

Checkout How IBM is thriving a sustainable culture of design at IBM. You will know about the IBM Design Heritage and how a bootstrap team refactor IBM Design i…

Via Fred Zimny
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- Beta version - Service Innovation Canvas

A Beta version of the Service Innovation Canvas.

Via Mario K. Sakata, Fred Zimny
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Raquel Oliveira's curator insight, August 3, 4:17 PM

Ferramentas para modelagem de negócios, construção de novos serviços, etc.

Um rápido guia de muita inspiração para quem busca soluções inovadoras e práticas.

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Service Design & the Internet of Things / Service Design Drinks

The internet of things is surrounding us. We are wearing fitness bands around our wrists, have scales in our bathroom connected to our smartphones and a smoke …
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3 User-Centered Design Principles & Examples - HOW Design

3 User-Centered Design Principles & Examples - HOW Design | DESIGN THINKING | methods & tools | Scoop.it
View the three user-centered design principles and examples of magnificent user-centered design
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Rescooped by Michael Sabah from UXploration
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Forget Design Thinking, but not design thinking [The Facts]

Forget Design Thinking, but not design thinking [The Facts] | DESIGN THINKING | methods & tools | Scoop.it
I have read many articles over the past year on design thinking and realised that we need a bit of a reality check. Articles on design thinking are just that- articles- and articles are often embel...

Via Mario K. Sakata
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