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Introduction to Service Design - What is Service Design? - YouTube

Professor Birgit Mager from KISD talks about service design and its trend and future.
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DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
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IF YOU BUILD IT - The Movie for Design Thinking in education

From the director of WORDPLAY and I.O.U.S.A. comes a captivating look at a radically innovative approach to education. IF YOU BUILD IT follows designer-activists…
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4 steps to business model innovation

There’s a New Type of Innovation: Although the scope and risks of business model innovations are greater (think Apple going from device seller to entertainment…
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Integrating Human-Centered Design to unlock a step-change in value creation

Integrating Human-Centered Design to unlock a step-change in value creation | DESIGN THINKING | methods & tools | Scoop.it
In today’s digital environment, every company wants to be the disruptor, and Human-Centered Design (HCD) is the way to get there. Unlike traditional strategy, which is often linear, slow, and product-driven, HCD enables companies to build agile businesses, products, and experiences that meet users’ ever-evolving needs. This infographic illustrates the three key phases of HCD: understand, visualize, realize.

Via Mario K. Sakata
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Customer service trends - are you being served? | Trends | Marketing Week

Customer service trends - are you being served? | Trends | Marketing Week | DESIGN THINKING | methods & tools | Scoop.it
Transparency and trust are top of people’s priority list for customer service.
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10 Stories of Unforgettable Customer Service

10 Stories of Unforgettable Customer Service | DESIGN THINKING | methods & tools | Scoop.it
Inspirational stories of great people and companies going above and beyond.
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Understanding the services revolution | McKinsey & Company

Understanding the services revolution | McKinsey & Company | DESIGN THINKING | methods & tools | Scoop.it
Digitization has finally brought disruptive innovation to the services sector. In this interview, McKinsey’s Travis Fagan explains how customers are driving change. A McKinsey & Company article.
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DESIGN THINKING: Observing and Analyzing Signals

Lecture in Strategic Design & Management Summer Intensive at Parsons the New School for Design Summer 2014
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The Art of Design & Design Thinking

An overview of design thinking.("If you can design one thing, you can design everything" #designthinking
http://t.co/ID0VLOl161 http://t.co/kcUbkQc8oa)...

Via NuLawLab
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Rethinking service design

View more inspiring videos like this one at http://www.designindaba.com/video Mikal Hallstrup, co-founder of Designit, illustrates the power of lateral thinking…
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Touchpoint Dashboard Journey Mapping Guide 2014

Best practices for approaching Customer Journey Mapping activities.
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9 Ways To Get The Most Out Of Design Thinking

9 Ways To Get The Most Out Of Design Thinking | DESIGN THINKING | methods & tools | Scoop.it
How Lippincott, the branding and strategy firm behind Coca-Cola's swirl, Starbucks's logo, and Samsung's global identity, fuses creativity and...
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Mapping the Journey – Experience Beyond the Screen

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Burrough's curator insight, June 15, 9:11 AM

Great walk-through of how to chart a customer journey/experience map

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RIP+MIX: a simple tool to create idea mashups

RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike Press – University of Dundee RIP+MIX is a fast, effective and engaging

Via Burrough
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Burrough's curator insight, February 3, 12:11 PM

These slides come from a session at the last Service Design Network conference and they show how to apply this simple innovation technique.

 

Viewing time <5mins Rating: Practical/Useful/Simple

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Event Experience Design / Service Design Drinks Berlin

What does it take to create an outstanding event experience? In times of TED, SlideShare & Co when high-quality input is available to everyone – what value has…
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Using User Research and Co-Creation for Disruptive Innovation

César Astudillo - Managing Partner at Designit Madrid, gave a lecture to the European Customer Experience Group at Telefónica, about how human-centered techniq…
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Harvard GSD Design Thinking Seminar- Idris Mootee (part 1of10)

Part 1 of 10 from the Harvard Design Thinking Program for Business Innovation

Via Marc-Andre Berclaz
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Toolkit for Preparing Your Own Blue Ocean-Performance Dashboard

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on Service Design

A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path.
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User Research / Design Thinking Meetup in Warsaw

This presentations shows how User Research is applied in real project work. Examples of different User Research methods are given. The slides were presented at…
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Journey Mapping Guide

Best practices for approaching Journey Mapping.


Via Len Netti
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An ethos, method and toolkit - Livework

An ethos, method and toolkit - Livework | DESIGN THINKING | methods & tools | Scoop.it
What is service design? It is an ethos, method and tool set that enables an organisation or business to get a handle on how they can better engage customers and deliver value to them. Service design enables an organisation to bring new focus on its relationship with customers (and prospective customers) and create a clear and compelling vision for how to engage customers better.
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Crash Course: Service Design Methods for Synthesis & Ideation

Service design methods for ideation and synthesis. Includes: personas, storyboarding, customer journey maps, and service blueprints. By Christina Tran
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5 Things I Wish I Knew – A Service Design Journey

Keynote presentation delivered October 3, 2013 at Adaptive Path's Service Experience Conference.
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Design Thinking Labor SAP Heidelberg

Launched under the umbrella of the SAP Design and Co-Innovation Center (DCC), the AppHaus has already hosted a number of customers. Set in a former tobacco fa…
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Design Thinking: User Empathy

Small introduction to doing Design Thinking: User Interviews. Involves key DT ideas like Empathy and Brainstorming.

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Burrough's curator insight, November 30, 2013 5:31 AM

Nice summary of the core parts of the design thinking process. Good section on preparing and carrying out interviews.