DESIGN THINKING | methods & tools
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Introduction to Service Design - What is Service Design? - YouTube

Professor Birgit Mager from KISD talks about service design and its trend and future.
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DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
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How Design Thinking will fix Design Thinking

How Design Thinking will fix Design Thinking | DESIGN THINKING | methods & tools | Scoop.it
Design Thinking continues to be a hot topic (this article is one of many talking about it). Design Thinking has been hyped and even fetishized but there are also voices questioning its value, impact, and relevance. Design Thinking faces criticism for its lacking integration with business and compatibility with market reality. There are organizations that …
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Empathy is a MUST for success. Empathy vs sympathy can make or break business negotiations & personal relationship. 

Empathy is a MUST for success. Empathy vs sympathy can make or break business negotiations & personal relationship.  | DESIGN THINKING | methods & tools | Scoop.it
Parenting with empathy vs sympathy. David Nayer shares Marshall Rosenberg's nonviolent communication work with Emily K. Gaudreau

Via Edwin Rutsch
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Nigerian Institute of Chartered Arbitrators's curator insight, May 25, 5:17 AM

Empathy is a MUST for success. Empathy vs sympathy can make or break business negotiations & personal relationship. 

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Design Thinking is Dead. Long live innovation! — Futurice

Design Thinking is Dead. Long live innovation! — Futurice | DESIGN THINKING | methods & tools | Scoop.it
Design Thinking has for years been a regular feature at countless conferences. It has been referenced in even more articles and books. Corporate employees have gone through days and days of training in the discipline – everyone from R&D and IT to marketing and sales were converted.
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A Sprint Story Chapter One: Mapping Monday & the Meaning of Empathy

A Sprint Story Chapter One:  Mapping Monday & the Meaning of Empathy | DESIGN THINKING | methods & tools | Scoop.it
Design Sprints are a highly structured week-long approach to solving problems. There’s a strict schedule. There’s an outlined series of exercises to follow.
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The 7 All-time Greatest Ideation Techniques | Innovation Management

The 7 All-time Greatest Ideation Techniques | Innovation Management | DESIGN THINKING | methods & tools | Scoop.it
Which brainstorming techniques should you use to attack your next innovation challenge? Here are the "super seven" that innovation consultant Bryan Mattimore
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Design Thinking Learning vs. Doing: Stories and Lessons from the Front Lines

Design Thinking Learning vs. Doing: Stories and Lessons from the Front Lines | DESIGN THINKING | methods & tools | Scoop.it
BY: REILLY CARPENTER When I teach design thinking in a trainin
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The Rise of AI Makes Emotional Intelligence More Important

The Rise of AI Makes Emotional Intelligence More Important | DESIGN THINKING | methods & tools | Scoop.it
Develop the skills machines can’t replicate.
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Imperfect Personas 

Imperfect Personas  | DESIGN THINKING | methods & tools | Scoop.it
Our personas often represent sanitised, idealised states of being, and this can be a problem. Eric suggests some ways we can increase their empathy.
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Design Thinking vs Lean Startup?

Design Thinking vs Lean Startup? | DESIGN THINKING | methods & tools | Scoop.it
Design Thinking vs Lean Startup?

Via Oliver Durrer
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FREE: Digital Platform Innovation Kit

FREE: Digital Platform Innovation Kit | DESIGN THINKING | methods & tools | Scoop.it
This toolset helps you to build winning platform business models using an iterative process and canvases based on best practices from successful platforms
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Fishbowl – A User Research Method for Future Scenarios 

Fishbowl – A User Research Method for Future Scenarios  | DESIGN THINKING | methods & tools | Scoop.it
What’s the first thing that comes to mind when you hear ‘Fishbowl’? I bet you’re not thinking about people sitting in circles and discussing a topic vividly. It’s totally fine if you were thinking about an aquarium. However, we want to talk about Fishbowl as an excellent, future-oriented user research method.
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sara coene: A Framework for Building a Design Thinking Culture

sara coene: A Framework for Building a Design Thinking Culture | DESIGN THINKING | methods & tools | Scoop.it
Everybody’s talking about innovation these days. While many organizations focus on innovation and Design Thinking as a way to innovate, the most successful organizations focus on creating a culture in which innovation thrives. Innovating through hackathons, bootcamps, brainstorming sessions, sprints and the like is a good start, creating a culture of innovation is what will…

Via Fred Zimny
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Raquel Oliveira's curator insight, May 1, 7:55 PM

Genial: Uma matriz simples para construir uma Cultura de Design Thinking! #avancee

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How To Use Design Thinking As A Problem-Solving Tool » Leaderonomics.com

How To Use Design Thinking As A Problem-Solving Tool » Leaderonomics.com | DESIGN THINKING | methods & tools | Scoop.it
Utilising design thinking in the approach to problem-solving helps organisations step outside the box. We can then go beyond good ideas into real progress.
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Interaction Design Tools – Masters of Experience – Medium

Interaction Design Tools – Masters of Experience – Medium | DESIGN THINKING | methods & tools | Scoop.it
Here we are in mid 2015, and the world of interaction design tools keeps in agile mode, with more and more players in the scene. We have been using static design tools that don’t necessarily…
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 Empathy & The Future Creative Leadership 

Tech in Motion Silicon Valley presents Greg Aper, Director of Business Development & Industrial Designer at Whipsaw, presenting his talk on "The Unrealized Dream: Empathy & The Future of Creative Leadership."

 

Greg infuses his work along with pop culture references to demonstrate why empathy is so valuable to the future of creative leadership.

 

 


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The 50 Best Customer Journey Mapping Software Tools 

The 50 Best Customer Journey Mapping Software Tools  | DESIGN THINKING | methods & tools | Scoop.it
As organizations strive to meet customer expectations at every step of the journey to deliver superior customer experiences, they need to have a clear picture of those journeys. While customer journey maps may be simple at the conceptual level – a diagram illustrating the steps customers go through while engaging with a company
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Off to New Horizons with Design Thinking

Daimler and SAP together just completed a big step in transforming Daimler’s innovation and agile working culture with Design Thinking. This video shows a
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Classic and that simple: Using Customer Journey Maps to Improve Customer Experience

Classic and that simple: Using Customer Journey Maps to Improve Customer Experience | DESIGN THINKING | methods & tools | Scoop.it
A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination. The more touchpoints you have, the more complicated — but necessary — such a map…

Via Fred Zimny
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How IBM Trains Design Thinking Facilitators 

How IBM Trains Design Thinking Facilitators  | DESIGN THINKING | methods & tools | Scoop.it
All experiences begin with a question or trigger. For us, it began when we decided to co-lead what IBM calls a Facilitator Activation — or F.Act — workshop. After discussing our past experiences with…
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Prototyping IBM Design Thinking Method Cards

Prototyping IBM Design Thinking Method Cards | DESIGN THINKING | methods & tools | Scoop.it
Note: This is part one of a two part series. Part one covers the prototyping process Brian and I used to create the IBM Design Thinking Method Cards. Part two discusses how to use these method cards…
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(Empathic Design) Can Design Thinking Unleash Organizational Innovation? 

(Empathic Design) Can Design Thinking Unleash Organizational Innovation?  | DESIGN THINKING | methods & tools | Scoop.it

What is Design Thinking?
Human-centered design is all about building a deep empathy with the people you’re designing for; generating tons of ideas; building a bunch of prototypes; sharing what you’ve made with the people you’re designing for; and eventually putting your innovative new solution out in the world[1].

 

 


Via Edwin Rutsch, Aline Van Alsenoy
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 Discover 22 new visual thinking templates

 Discover 22 new visual thinking templates | DESIGN THINKING | methods & tools | Scoop.it
Innovate, share and think visually together! Are you a visual thinker? Join us!
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Design Thinking Resources For Practitioners

Design Thinking Resources For Practitioners | DESIGN THINKING | methods & tools | Scoop.it
We get questions on books, papers, and other ‘how-to-get-started-with-design-thinking (DT)’ resources over and over. Thus we decided to compile this little page with the most influentia…
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Ten Design Thinking Workshop Principles - Part I - SAP User Experience Community

Ten Design Thinking Workshop Principles - Part I - SAP User Experience Community | DESIGN THINKING | methods & tools | Scoop.it
In this series of four articles, I would like to describe ten workshop principles that have become essential for me, based on well over 200 shorter and longer formats, which I have designed and implemented in the last few years for a wide range of topics, challenges, participant groups and (business) contexts.
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Question Everything

Question Everything | DESIGN THINKING | methods & tools | Scoop.it
Research can be compared to interacting with the ocean. On the surface, we may see calm beauty or turbulence; however, we can only fully understand the bigger picture once we submerge ourselves and go much deeper. In order to gain a holistic, empathic understanding of our users and the problem we are trying to solve, we need to question everything, even things that we think we know the answers to. What Kind of Dive?Working with the metaphor of diving and water, let's consider the followin
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