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Service design methods in small and medium sized enterprises -­ Case studie

Many design management methods for service design are a luxury of large companies, who have dedicated research budgets to throw into customer research. They can
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DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
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There’s no innovation agenda without design thinking

There’s no innovation agenda without design thinking | DESIGN THINKING | methods & tools | Scoop.it

It anticipates our needs, creates our experiences and tips the scales in a competitive global landscape. Never have design thinking, design practice and creative skills been as important to Canada’s future as they are now. Today, competitive success is determined by the ability to understand human needs and desires and to deliver richly imagined ways of addressing them. Many organizations recognize the importance of innovation, but they don’t know how to achieve it. The answer is design.

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How To Make Design Thinking Deliver on Its Promise of Creating Better Product

How To Make Design Thinking Deliver on Its Promise of Creating Better Product | DESIGN THINKING | methods & tools | Scoop.it
(I was recently asked to speak to a group of Harvard University professors, business leaders, and billionaire philanthropist Gerald Chan about Design Thinking. This article is an extension of those…
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User Research is Overrated – Design Sprints have revealed an expensive waste of time in the modern design process

User Research is Overrated – Design Sprints have revealed an expensive waste of time in the modern design process | DESIGN THINKING | methods & tools | Scoop.it
Up-front User Research is a form of Product Procrastination. It’s busy-work, it’s a way to avoid making hard decisions. It delays the need to make something tangible. I know I shouldn’t be saying…

Via Christian Bartosik
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How to Make Your Design Thinking Program Turn Into Something Real | Innovation Management

How to Make Your Design Thinking Program Turn Into Something Real | Innovation Management | DESIGN THINKING | methods & tools | Scoop.it
Why do a large part of the design thinking projects in the corporate world never pass through the prototype phase? In recent years I’ve been involved with many
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Rethinking Design Thinking

Rethinking Design Thinking | DESIGN THINKING | methods & tools | Scoop.it

 Design Thinking has become one of the most visible and promising innovation movements in recent history, yet all design thinking is not the same.Five Common Design-Thinking Mistakes

From our experience embedding design thinking within large organizations, we have repeatedly observed shortcomings in the practice of design thinking and have outlined five ways in which organizations err when engaging design thinkers or developing their own capacity for design thinking. 


We hope that this list not only helps organizations avoid these costly and time-consuming mistakes, but also preserves the long-term viability of design thinking practice. 


 Mistake 1. Design can fix all that ails an organization. Design is often over-promised and under-delivered – a magic pixy dust in the form of a 3-day boot camp. In reality, not all problems are well suited to design thinking, which works best with ill-defined problems or persistent problems not easily addressed through other means. With its focus on problem seeking, problem framing and problem solving, design thinking offers an up-stream compliment to an organization’s other change activities, such as process improvement.

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The Power of ‘Why?’ and ‘What If?’

The Power of ‘Why?’ and ‘What If?’ | DESIGN THINKING | methods & tools | Scoop.it
Knowing the answers used to be one of the rules of success, but companies are discovering that asking questions can help generate innovative ideas.
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DESIGN THINKING HELPS ING BANK TO PUT A STRATEGIC PLAN ON ONE PAGE 

DESIGN THINKING HELPS ING BANK TO PUT A STRATEGIC PLAN ON ONE PAGE  | DESIGN THINKING | methods & tools | Scoop.it
Design A Better Business is the book that will show you how to think and work more like a designer in your organization, through practical examples and visual tools.
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The future of design thinking

The future of design thinking | DESIGN THINKING | methods & tools | Scoop.it

As we look to the future, design thinking will play an increasingly critical role, and organisations will need to evolve and embrace this creative and agile practice if they are to stay ahead of the pack.Design thinking is not just the way of the future, but is essential to business success, according to Tim Brown, CEO and president of international design consulting firm IDEO, who are considered pioneers in this progressive and creative methodology.

Regardless of the industry, tomorrow’s organisations will need to apply tools from the world of design and think like designers, but with a strong skew on human behaviour, if they are to keep ahead.

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Design Thinking: Empathy Maps

Design Thinking: Empathy Maps | DESIGN THINKING | methods & tools | Scoop.it
Empathy Maps help to rapidly put your team in the user’s shoes and align on pains and gains — whether at the beginning of a project or mid-stream when you need to re-focus on your user. Empathy Map…
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Download Our Guide to Service Blueprinting – ONE Design Community

Download Our Guide to Service Blueprinting – ONE Design Community | DESIGN THINKING | methods & tools | Scoop.it
Let’s be honest, we’re all crazy customers with high expectations. We live in the era of touchpoint proliferation, where we expect services to be available whenever and wherever we want them. But at…
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UX Design Resource Guide

UX Design Resource Guide | DESIGN THINKING | methods & tools | Scoop.it
Recommended tools, articles, services, products and resources used through a product UX design lifecycle and beyond including: This gem is an instant classic and introduction to IA (Information…
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The Brainstorm Session

The Brainstorm Session | DESIGN THINKING | methods & tools | Scoop.it
Wow, that was a long comic, huh? Well, good news–I’m not going to bore you even more with an essay. I’ll expand on my experience on group thinking on a different post. For the moment, it would be…
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What is the maker movement?

A brief history of the maker movement in America.

Via Alexander Crépin
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The Design Sprint (And Three Reasons Why It’s a Solid Win)

The Design Sprint (And Three Reasons Why It’s a Solid Win) | DESIGN THINKING | methods & tools | Scoop.it
(Part book review and some reflections on Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days) From 2005–2012, this coffee cart expanded into cafes worldwide, including cities like…

Via Christian Bartosik
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Engaging Employees with a Tangible Storytelling Tool - SAP User Experience 

Engaging Employees with a Tangible Storytelling Tool - SAP User Experience  | DESIGN THINKING | methods & tools | Scoop.it
Testing new methods is the best way to succeedHélice Experience is a Brazilian design start-up based in Porto Alegre which was founded by Fernando C. Guima
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Map of Design Thinking Countries

Map of Design Thinking Countries | DESIGN THINKING | methods & tools | Scoop.it
Design thinking takes aim at the heart of unnecessary workplace complexity by putting the employee experience first–helping to improve productivity by designing solutions that are at once compelling, enjoyable, and simple.
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Design Thinking ist keine Designmethode, sondern eine Therapie.

Design Thinking ist keine Designmethode, sondern eine Therapie. | DESIGN THINKING | methods & tools | Scoop.it

Unser Kolumnist Jürgen Siebert nimmt den Design-Thinking-Hype aufs Korn.


 Im Sommer 2011 startete in Berlin die Nahverkehrs-App Touch&Travel, die Autofah­rern wie mir einen roten Teppich zur U-Bahn entrollte. Sie erstellte ein Handy-Ticket, einen Code aus schwarzweißen Fel­dern auf dem Display: Vorbei der Ärger über kom­­pli­zierte Fahrscheinautomaten und feh­lendes Kleingeld. Einfach einsteigen und losfahren. Tatsächlich war ein solcher Service längst überfällig. Trotzdem wunderte ich mich, dass ausgerechnet die Bahn das hin­gekriegt hatte: eine leicht zu be­dienende App, eher selten aus Softwareschmieden von Großunternehmen. Zwar klemmte das System hier und da noch, aber die Basics funktionierten: einloggen, ausloggen, Rabatte berücksichtigen und am Monatsende die automatische Lastschrift.

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5 Team Building Games That Don't Suck (thanks to improvisation)

5 Team Building Games That Don't Suck (thanks to improvisation) | DESIGN THINKING | methods & tools | Scoop.it
Make your team solid with these Applied Improvisation based Team Building Games. Applied improvisation works great for team work and team building
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Methods by ideo

Methods by ideo | DESIGN THINKING | methods & tools | Scoop.it
Explore 24 methods to help you understand, define, make and release circular innovations. This guide is a collaboration between IDEO and the Ellen MacArthur Foundation.
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Storytelling + Design Thinking  – Story Design for Nonfiction

Storytelling + Design Thinking  – Story Design for Nonfiction | DESIGN THINKING | methods & tools | Scoop.it
There’s a wonderful moment in the third act of the 2012 biopic Hitchcock. The premiere of Psycho is nearing the infamous shower scene. Hitch, played by Anthony Hopkins, waits in the foyer, his ear…
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How to create a culture of design in your organisation

How to create a culture of design in your organisation | DESIGN THINKING | methods & tools | Scoop.it
I've recently been writing about design thinking, a hot topic this year.

Via Mario K. Sakata
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Management: Die Geschichte der Disruption

Management: Die Geschichte der Disruption | DESIGN THINKING | methods & tools | Scoop.it
Internet und Smartphone mögen unsere Wirtschaft revolutionieren. Doch selten sind solche bahnbrechenden Erfindungen, die breiten wirtschaftlichen Wandel anstoßen, nicht. In den vergangenen 250 Jahren gab es davon Dutzende. Ein Blick auf die wichtigsten disruptiven Technologien der Vergangenheit und Gegenwart, sowie ihre Gewinner und Verlierer.
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7 Simple Ways to Get Better Results from Ethnographic Research

The first step in any User Experience or Design Thinking process should involve getting to know your users. When starting a project from scratch or moving into a new market, you may not have any experience or a deep understanding of your users. Ethnographic research, such as user observation and interviews, will allow you to discover who your users really are, and the environments in which they live. It will provide great insights into the way that your users will interact with your product
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Use these powerful research techniques to understand what motivates your users - InVision Blog

Use these powerful research techniques to understand what motivates your users - InVision Blog | DESIGN THINKING | methods & tools | Scoop.it
In order to create meaningful solutions, we must understand the emotional range of our audience.
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