DESIGN THINKING | methods & tools
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Transformative Services and Transformation Design

Transformative Services and Transformation Design | DESIGN THINKING | methods & tools | Scoop.it
This article reports on the recent evolution of service design toward becoming transformational.
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DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
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How Design Thinking will fix Design Thinking

How Design Thinking will fix Design Thinking | DESIGN THINKING | methods & tools | Scoop.it
Design Thinking continues to be a hot topic (this article is one of many talking about it). Design Thinking has been hyped and even fetishized but there are also voices questioning its value, impact, and relevance. Design Thinking faces criticism for its lacking integration with business and compatibility with market reality. There are organizations that …
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Five mistakes of beginning design thinkers (and how to overcome them)

Five mistakes of beginning design thinkers (and how to overcome them) | DESIGN THINKING | methods & tools | Scoop.it
In working with organizations of varying sizes and across sectors, from national museums to tech start-ups, I’ve observed a set of common errors that practitioners new to design thinking often make…
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Understanding how Design Thinking, Lean and Agile Work Together

Understanding how Design Thinking, Lean and Agile Work Together | DESIGN THINKING | methods & tools | Scoop.it
The ideas of Agile are great. It’s the way it has been codified into rituals and certifications, and rolled out mindlessly that misses the point. When people talk about Lean, the conversation often ends at process optimization, waste, and quality, and misses so much of what the Lean mindset offers. Design Thinking is held high as the [...]Rea

Via Christian Bartosik
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Health Care Providers Can Use Design Thinking to Improve Patient Experiences

Health Care Providers Can Use Design Thinking to Improve Patient Experiences | DESIGN THINKING | methods & tools | Scoop.it
Solving problems starts with understanding people’s needs.
Via Bernhard Schmidt
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5 Things Everyone Should Know About UX Work

5 Things Everyone Should Know About UX Work | DESIGN THINKING | methods & tools | Scoop.it
The howls of frustration that we hear on many UX projects are often to do with how badly misunderstood the UX role is in business. Here are 5 things that everyone should know about UX work: 1. UX Research is EssentialThe first barrier to many a UX project is people in the company who think they already know the customer inside out. “We’ve done plenty of market research, just tell us what you need to know and we’ll tell you,” comes the offer of many a helpful marketing manager or projec
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Jobs to be Done: A Case Study in the NHS – Jobs to be Done

Jobs to be Done: A Case Study in the NHS – Jobs to be Done | DESIGN THINKING | methods & tools | Scoop.it
I have recently been working with Paul Hill on the first NHS Digital project to implement the Jobs To Be Done (JTBD) theory. This is somewhat of a hot topic in UX at the moment even though there are…
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"The Innovator's Dilemma" by Clayton Christensen explained in a 4 minute video

"The Innovator's Dilemma" by Clayton Christensen explained in a 4 minute video | DESIGN THINKING | methods & tools | Scoop.it
The Innovator's Dilemma by Harvard Business School professor Clayton Christensen. 

Via Christian Bartosik
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The Advanced Guide to Qualitative Research

The Advanced Guide to Qualitative Research | DESIGN THINKING | methods & tools | Scoop.it
When you focus on the numbers, it’s easy to forget about the people generating those numbers. Here's everything you need to know about qualitative research.
Via Pedro Da Silva, Michael Allenberg
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Design your own CREATIVE SPACE -a new toolkit by SAP

Design your own CREATIVE SPACE -a new toolkit by SAP | DESIGN THINKING | methods & tools | Scoop.it
We humanize software experience through design.
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A Great Idea is Only 1% -

A Great Idea is Only 1% - | DESIGN THINKING | methods & tools | Scoop.it
Discover other teachers' experiences with technology and take ideas for your own classes, contribute with questions and share your own tips!
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Open Space, Scrum, Design Thinking: Neue Arbeitswelt? Fehlanzeige!

Open Space, Scrum, Design Thinking: Neue Arbeitswelt? Fehlanzeige! | DESIGN THINKING | methods & tools | Scoop.it
Mehr Schein als Sein: Während Mitarbeiter und Chefs ihr Unternehmen für überdurchschnittlich agil halten, arbeiten sie in der Realität selbst kaum mit neuen Arbeitsmethoden. Wie kommt dieser krasse Widerspruch zustande?
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FANTASTIC FREE Service Design TOOLKIT – Improve the quality of your service with this hands-on toolkit

FANTASTIC FREE Service Design TOOLKIT – Improve the quality of your service with this hands-on toolkit | DESIGN THINKING | methods & tools | Scoop.it
This toolkit is an introduction to the methodology of service design
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People Over Process: How We Can Still Save Design Thinking

People Over Process: How We Can Still Save Design Thinking | DESIGN THINKING | methods & tools | Scoop.it
Peter Sena II discusses why design thinking tears down barriers and existing ways of working that prevent businesses from arriving at their best solutions.
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Why Design Thinking in Business Needs a Rethink - DiG

Why Design Thinking in Business Needs a Rethink - DiG | DESIGN THINKING | methods & tools | Scoop.it
I personally, love this article as it takes away the myth that large companies can become innovative by simply adopting designer problem-solving techniques in their corporate innovation processes. It takes more than that.  Great article from Martin Kupp, Jamie Anderson, and Jörg Reckhenrich in the MIT Sloan Management Review.
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The Basics of Design Sprints and Other Jargon

The Basics of Design Sprints and Other Jargon | DESIGN THINKING | methods & tools | Scoop.it
Nowadays, more and more product teams are adopting Agile processes to manage projects and create more user-centric products. As a result, we’ve seen a bunch of new jargon pop up alongside the various design methodologies that emerged to help teams bring design to Agile development. “From Design Sprints to Agile UX, this is my attempt at breaking down industry jargon... Read More →
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Design Thinking Is A Failed Experiment. So What’s Next?

Design Thinking Is A Failed Experiment. So What’s Next? | DESIGN THINKING | methods & tools | Scoop.it
Bruce Nussbaum, one of Design Thinking’s biggest advocates, is moving on to something new. Here, he begins defining “Creative Quotient.”
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Design Thinking Builds Strong Teams

Design Thinking Builds Strong Teams | DESIGN THINKING | methods & tools | Scoop.it
Not only does design thinking foster innovation, but it also strengthens teams by creating common vocabulary and artifacts, and a trust-based team culture.
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How to Run an Empathy & User Journey Mapping Workshop

How to Run an Empathy & User Journey Mapping Workshop | DESIGN THINKING | methods & tools | Scoop.it
This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping. Empathy mapping is a way to characterise your target users in order to make effective…
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Infographic: The new rules of customer experience - #service #design

Infographic: The new rules of customer experience - #service #design | DESIGN THINKING | methods & tools | Scoop.it
Customer experience (CX) is about to be radically reimagined, says PwC report Changing the game: The new rules of Customer Experience in the ‘Intelligent Experience Economy’, released earlier this month. Gone are the days when organisations could simply implement a customer relationship management (CRM) tool or measure (but not action) customer feedback. Now, artificial intelligence, mobile…
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Design Thinking as a Strategy for Innovation

Design Thinking as a Strategy for Innovation | DESIGN THINKING | methods & tools | Scoop.it
When design thinking is applied to strategy and innovation, the success rate for innovation dramatically improves. Learn how to think like a designer.
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How Innovating On Design Thinking Itself Drives IBM’s Transformation Journey

How Innovating On Design Thinking Itself Drives IBM’s Transformation Journey | DESIGN THINKING | methods & tools | Scoop.it
A good corporate transformation story is hard to find. But over the past several years, IBM has managed to buck …

Via Christian Bartosik
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40 Design Thinking Success Stories - The Accidental Design Thinker

40 Design Thinking Success Stories - The Accidental Design Thinker | DESIGN THINKING | methods & tools | Scoop.it
I'm incredibly optimistic of the power of DT but also always on the lookout for design thinking success stories and examples. As I've shared my knowledge of design thinking with others, I've frequently been asked how often it delivers demonstrable results and how broadly it can be applied. Below is my collection of design thinking…
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Storyboarder - The best and easiest way to storyboard.

Storyboarder - The best and easiest way to storyboard. | DESIGN THINKING | methods & tools | Scoop.it
Storyboarder makes it easy to visualize a story as fast you can draw stick figures. Quickly draw to test if a story idea works. Create and show animatics to others. Express your story idea without mak
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Use Customer Journey Maps to Uncover Innovation Opportunities

Use Customer Journey Maps to Uncover Innovation Opportunities | DESIGN THINKING | methods & tools | Scoop.it
This Creativity Challenge and Customer Journey Map are an excerpt from David and Tom Kelley’s book Creative Confidence.
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FREE Design Thinking Workshop Resources 

This is a list of links to my recommended resources for design thinking I've researched and found over the years that influence my design thinking tra
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The Problem with Design Thinking – Made by Many – Medium

It may have a great name, but Design Thinking no longer packs a punch big enough to drive universe-denting, full-stack innovation. Here’s why we need ‘Full-Stack Design Thinking’. The thing about…

Via Oliver Durrer
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