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Design Thinking Government
Design thinking service and hybrid approaches to wicked problems in the public sector
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April 18, 2013 - Design Thinking | Thoughts by Tim Brown

April 18, 2013 - Design Thinking | Thoughts by Tim Brown | Design Thinking Government | Scoop.it
The Powers of Ten by Charles and Ray Eames is a wonderful reminder of one of the most important principles in design—reframing the question.

Via Fred Zimny
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Redesigning Public Services Inquiry: Report

Redesigning Public Services Inquiry: Report | Design Thinking Government | Scoop.it

In the context of politics and governing, the word ‘design’ is applied liberally – the design of legislation, the design of policy, the design of public services – with little thought as to the significance of the word itself. Here we shift our focus to that word ‘design’, and explore its potential for creating cost-effective public services in the 21st century. Part-polemic, part-manual, this report is the culmination of a nine month inquiry,and our response to a substantially increased appetite for more information on the subject of design in public services.


Via Patrick Genoud
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Deloitte | Design as a Discipline | Design should be much more than a project phase

Design is already part of the IT vocabulary. Functional design. Technical design. Detail design. User interface (UI) design. And, more recently, user exper
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Transformation des organisations – 22ème Journée de Rencontre de l’OT » OT Lab

Transformation des organisations – 22ème Journée de Rencontre de l’OT » OT Lab | Design Thinking Government | Scoop.it
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Designer Fund And The White House Challenge You To Redesign The Electronic Medical Record | TechCrunch

Designer Fund And The White House Challenge You To Redesign The Electronic Medical Record | TechCrunch | Design Thinking Government | Scoop.it
Hey designers! You could build another app. Or you could save some lives by entering the White House's Health Design Challenge to give the electronic medical record a much-needed redesign.
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Government designed for new times | McKinsey & Company

Government designed for new times | McKinsey & Company | Design Thinking Government | Scoop.it

Transforming public sector through #innovation and #designthinking

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Empowering Patients Through Design

Empowering Patients Through Design | Design Thinking Government | Scoop.it

Michael Graves lost his ability to walk in 2003. As he learned to navigate the world from his wheelchair, He noticed that places meant to empower patients, like rehab centers and hospitals, weren’t.

 

The projects are part of a growing movement called human-centered design, which aims to redefine how people experience health care by focusing on their specific needs. Because the rehab center Graves used served mostly people in wheelchairs, it should have had electrical outlets higher on the wall and mirrors lower. But, he said, it didn’t have either of those things.


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Designing For Growth - Apple Does It, So Can You - Forbes

Designing For Growth - Apple Does It, So Can You - Forbes | Design Thinking Government | Scoop.it
Enough already. We understand the obsession with Apple.
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Design Thinking Case Study: Creating Patient-Centered Electronic Health Records

Project Goals:

 

Introduce Electronic Health Records vendors to design thinking and human-centered innovation.

 

Show how design thinking and human-centered innovation can be applied to the design of continuity of care.

 

Identify unmet patient needs that can serve as guiding principles for design.


Via Len Netti, tobibiko
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A Brief History of Design Thinking: The Theory [P1]

A Brief History of Design Thinking: The Theory [P1] | Design Thinking Government | Scoop.it

A very brief history on the theory behind design thinking. In order to know where we are moving in the future we must first understand from where in the past we have evolved. Over half of my review was dedicated to historical analysis, tracking the major waves which rippled through academia and into practice to what we know as design thinking today.


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François Jégou on From the Design of Public Services to the Design of Public Policies

#designthinking #servicedesign

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Analysis catalysis

Analysis catalysis | Design Thinking Government | Scoop.it
TIM BROWN, the boss of IDEO, a consultancy that helped shape Apple’s first mouse, does not have solutions to daunting global problems such as climate change, epidemics and persistent poverty.
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Wicked problems and the (re)design of government

Wicked problems and the (re)design of government | Design Thinking Government | Scoop.it
One senses a seismic shift taking place in the evolution of a complex interplay between design, innovation and government — particularly when applied to the vexing issues of delivering better gove
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Coup d’état: Radically rethinking public services | Accenture Outlook

Coup d’état: Radically rethinking public services | Accenture Outlook | Design Thinking Government | Scoop.it
As they attempt to square public service demand against supply, governments worldwide must do more, better, with less. To be successful, they need to overthrow old ideas and embrace the next generation of tools and ways of working.

Via Fred Zimny
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10 Ways that Design Thinking Can Save Government

10 Ways that Design Thinking Can Save Government | Design Thinking Government | Scoop.it
Observing human behavior in order to lead to breakthrough innovations that solve problems.
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Don't Be Afraid to Rethink Your Services

Kamalini Ramdas, London Business School professor, suggests four ways companies can become more efficient.

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Super livre à lire! NICOLAS SOULIER - reconquérir les rues

Super livre à lire! NICOLAS SOULIER -  reconquérir les rues | Design Thinking Government | Scoop.it

pourquoi reconquérir nos rues? Parce que c’est là que se joue, sans qu’on en soit toujours conscient, une grande partie de la qualité de la vie dans une ville ou un village. Il y a des rues où l’on se sent bien, des rues vivantes - sans forcément être commerçantes - où l’on se dit qu’on aimerait bien habiter et élever nos enfants. Et puis il y a des rues qui, à l’inverse, nous semblent mornes, stériles, désertes, et qui malheureusement sont devenues plutôt la norme dans notre pays.


Via Valerie Bauwens
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What? Design Thinking?

It’s no longer enough simply to outperform the competition; to thrive in a world of ceaseless and rapid change, business people have to out-imagine the competition as well. They must begin to think-to become-more like designers.

--Roger Martin, Dean of the Rotman School of Management

 

Design thinking best describes a specific approach to innovation. It is an approach largely ignored by business professionals, educators, and even many designers. It isn't the exclusive realm of designers but a necessary skill that anyone can and should learn to achieve successful innovation.

 

- Design thinking starts with empathy.

- Design thinking is multidisciplinary and collaborative. Design thinking applies multiple lenses to a problem. Design thinking synthesises information across multiple disciplines and isn't the realm of a single specialist.

- Design thinking is iterative and visual.

 

Ideas are powerful things. Good ideas can make an organisation. Bad ideas can break one. Design thinking is the process that provides context for your innovation efforts. Design thinking enables more successful innovation.

 

"I have always thought design was 98% common sense and 2% aesthetics. It's the same for business except the magic ingredient is vision. Design and business are totally interlinked and one cannot run one without the other."

--Sir Terence Conran


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Why Innovation Needs Design Thinkers

Why Innovation Needs Design Thinkers | Design Thinking Government | Scoop.it
Why couldn’t Facebook develop their own photo sharing solution — for less than $1B. And why didn’t Kodak or Polaroid come up with this idea first?

 

Instagram is a classic example of design thinking – the missing ingredient in most innovation processes.

 

Managers are trained as decision thinkers. When faced with a problem they define objectives, review options, analyze data and calculate ROI in order to make the best decision. Design thinkers take a different approach; they believe that if you uncover the right option, the decision will become obvious. Design thinkers ask questions such as: “How do we know these are the best options?” and “What if anything were possible?”

 

Design thinkers offer new tools for business strategists, such as the customer experience map – for discovering new market opportunities – and the business model canvas – for finding new ways to make money.

 

The best practice of growth companies is to incorporate these tools into a four-step innovation process:

 

1. Observe customers to uncover new problems (customer mapping)

2. Create new solutions (ideation, business model canvas)

3. Prototype and learn in the market (lean development)

4. Implement the best ideas (get to market and keep learning)


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Watch "TEDxPennQuarter 2011 - Jess McMullin - Reinventing Government" Video at TEDxTalks

Jess is the founder of the Centre for Citizen Experience, a startup "do tank" dedicated to advancing design innovation to improve public sector service delivery and policy making.
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Reliability vs. Validity

Reliability vs. Validity | Design Thinking Government | Scoop.it
Reliability vs. Validity. When a company overstresses the former, the opportunity to exploit design to create something new and better can easily be missed.
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